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Remote Help Desk Jobs in Decatur, GA (NOW HIRING)

Cityview Helicopter Tours

Consultant

Atlanta, GA · On-site +1

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

New

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Provide day to day support to our remote Jobsites * Prioritize problems and incidents and escalate ... Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine ...

New

Cityview Helicopter Tours

Teacher Trainer

Atlanta, GA · On-site +1

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

Cityview Helicopter Tours

Technician

Atlanta, GA · On-site +1

$38K - $47K/yr

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

Cityview Helicopter Tours

Management Consultant

Atlanta, GA · On-site +1

$48K - $55K/yr

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

Cityview Helicopter Tours

FLoor Manager

Atlanta, GA · On-site +1

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

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Remote Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What job categories do people searching Remote Help Desk jobs in Decatur, GA look for? The top searched job categories for Remote Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Help Desk jobs? Cities near Decatur, GA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
IT Support Specialist

IT Support Specialist

Guardian Pharmacy, LLC

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Atlanta, Georgia, United States of America | Ankeny, Iowa, United States of America | Eden Pairie, Minnesota, United States of America | Fenton, Missouri, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We're reimagining medication management and transforming care.
Who We Are and What We're About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
IT Support Specialist
Keep Teams Connected. Solve Problems That Matter. Support Growth.
At Guardian Pharmacy, technology is critical to delivering exceptional service - and behind every successful operation is a responsive, solutions-focused IT team. We're looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment.
This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you'll play a key role in supporting the technology that powers our business every day.
What You'll Do
  • Provide front-line technical support for hardware, software, printers, phones, and peripheral devices
  • Troubleshoot and resolve desktop and business application issues with professionalism and urgency
  • Install, configure, and maintain computers, software, and related equipment
  • Manage and document support requests through a ticketing/work order system
  • Communicate clearly with end users, providing updates and ensuring a positive support experience
  • Coordinate with third-party vendors and contractors when needed to resolve technical issues
  • Assist with software upgrades, version testing, patches, and system rollouts
  • Support onboarding and setup for new pharmacy locations and team members
  • Maintain inventory of technology equipment and supplies
  • Partner cross-functionally to support operational and technical initiatives
  • Prioritize and manage multiple projects and requests in a dynamic environment

What You Bring
  • 3+ years of IT support or related technical experience
  • High School Diploma or GED required; Bachelor's Degree preferred
  • Strong troubleshooting skills across desktop hardware, software, and peripherals
  • Experience working within ticketing or help desk systems
  • Excellent customer service and communication skills
  • Ability to work independently while managing competing priorities
  • Strong attention to detail with a proactive, problem-solving mindset
  • Ability to adapt quickly in a fast-paced, team-oriented environment
  • Pharmacy operations systems experience is a plus

What Makes You Successful
  • You take ownership and follow issues through to resolution
  • You stay calm under pressure and approach problems logically
  • You enjoy helping others and building trusted relationships
  • You are highly organized and able to manage multiple priorities effectively
  • You are motivated by continuous improvement and operational excellence
  • You work collaboratively and contribute positively to team success

What We Offer:
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."
Compensation & Financial
  • Competitive pay
  • 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
  • Medical, Dental and Vision
  • Health Savings Accounts and Flexible Spending Accounts
  • Company-paid Basic Life and Accidental Death & Dismemberment
  • Company-paid Long-Term Disability and optional Short-Term Disability
  • Voluntary Employee and Dependent Life, Accident and Critical Illness
  • Dependent Care Flexible Spending Accounts

Wellbeing
  • Employee Assistance Program (EAP)
  • Guardian Angels (Employee assistance fund)

Time Off
  • Paid holidays and sick days
  • Generous vacation benefits based on years of service

The Guardian Difference
Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.

Apply