ZipRecruiter

Log In

2

Remote Cyber Security Help Desk Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

Sunstar Insurance Group

Help Desk Technician I

Saint Louis, MO · On-site +1

$18.75 - $25.25/hr

... cybersecurity, driving innovation, and expanding the use of automation and Artificial Intelligence ... This role is remote and location preferences are: Missouri, Arkansas and Tennessee. We're looking ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

Compass Health Network

Help Desk Representative

Clinton, MO · Remote

$14.25 - $18.25/hr

Mon-Fri 7a-4p This is a remote position open to Missouri residents only. The Help Desk Representative provides friendly, responsive first-level technology support to employees across our organization.

previous pagenext page

Showing results 21-40

All JobsRemote JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsRemote Cyber Security Help Desk Jobs

Remote Cyber Security Help Desk information

See salary details

$45K

$93.2K

$145K

How much do remote cyber security help desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

More about Remote Cyber Security Help Desk jobs

What cities are hiring for Remote Cyber Security Help Desk jobs?

Cities with the most Remote Cyber Security Help Desk job openings:

What are the most commonly searched types of Cyber Security Help Desk jobs?

The most popular types of Cyber Security Help Desk jobs are:

What states have the most Remote Cyber Security Help Desk jobs?

States with the most job openings for Remote Cyber Security Help Desk jobs include:

What are popular job titles related to Remote Cyber Security Help Desk jobs?

For Remote Cyber Security Help Desk jobs, the most frequently searched job titles are:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.

Remote Help Desk Specialist

Remote

Terrestris LLC
See more jobs at Terrestris LLCexternal

Temporary

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI).
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
  • Provide remote support to other US staff and to CI customers.
  • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
  • Apply customer service and customer support principles and methods.
  • Install systems in customer organizations.
  • Install primary and peripheral computer software and hardware.
  • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
  • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
  • Test and debug programs according to detailed requirements and submit results.
  • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
  • Provide support in testing software deployment by testing and submitting survey results.

What qualifications do you look for?
You might be the Specialist we're looking for if you have:
  • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
  • 1-2 years of IT help desk support
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
  • An ability to assist multiple customers at a time when possible.
  • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • Customer service experience in a call center or equivalent.
  • Ability to work remotely from home.
  • High school diploma or equivalent.
  • Associate's degree in IT or equivalent experience preferred.
  • Must be a US citizen.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Apply