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Food Safety & Quality Manager

Job Summary:
As the Manager of Food Safety & Quality at GoodPop, you'll play a key role in ensuring every customer enjoys a delightful experience, every time they enjoy a GoodPop product.
The FSQ Manager will support the execution, day-to-day administration and ongoing improvement of GoodPop's Quality program, ensuring production operations - from raw materials to finished products - meet our established quality standards across our co-manufacturing network. This role is primarily focused on execution, compliance support, audit readiness, and day-to-day quality operations across GoodPop's manufacturing network.

This remote role requires 40% travel to visit our co-manufacturing partners to audit, train, and ensure compliance with quality standards. This role will report to the Director of Manufacturing.

Duties/Responsibilities:
● Support the maintenance of GoodPop's established quality standards, contract manufacturer codes of conduct, key manufacturing processes, and KPIs
● Execute standardized quality expectations for all SKUs across various contract manufacturing partners
● Review all ingredient Certificates of Analysis (COAs), file internally, and communicate externally as needed
● Responsible for external certifications pertaining to organic, non-GMO, and kosher - including maintenance, renewal, and execution to keep all certificates current
● Review specifications with R&D-including ingredient statements, nutrition facts, and allergen declarations to ensure accuracy across all SKUs
● Assist with onboarding of new supplier partners and new SKUs, and help maintain efficient ways of working and compliance with product specifications.
● Participate in monthly operations calls and quarterly business reviews with co-manufacturers
● Work cross-functionally with Innovation Project Teams to represent quality in the commercialization of new products
● Coordinate with the Supply Chain team to ensure appropriate storage and handling of raw materials through finished product
● Monitor cold chain integrity across co-manufacturers and distribution partners to ensure frozen product quality and safety standards are maintained
● Conduct contract manufacturer audits and quality control checks in accordance with established audit schedules
● Support HACCP plan reviews and verify that Critical Control Points (CCPs) are being monitored and documented appropriately at co-manufacturing facilities
● Monitor and analyze quality data and consumer complaints to identify potential issues
● Investigate quality complaints and out-of-standard issues, identify root causes, and support corrective action implementation and escalation as needed
● Partner with sales and customer service teams to support resolution of day-to-day quality concerns and escalate trends or significant risks as appropriate.
● Administer and maintain documentation associated with GoodPop's approved supplier program, ensuring all ingredient and packaging suppliers meet required food safety and quality standards
● Support compliance with contract manufacturers' Food Safety (GFSI) Programs, allergen programs, and applicable federal, state, and local regulations
● Monitor and support compliance with FDA regulations including FSMA Preventive Controls, and applicable CFR requirements
● Assist in the development and execution of recall procedures and crisis management efforts
● Maintain mock recall readiness, supporting periodic mock recall exercises to ensure traceability and response procedures are effective
● Support the management of customer and retailer quality questionnaires, portals, and compliance documentation requests

Required Skills/Abilities:
● Minimum of B.S. Degree in Food Science, Biology, Chemistry, or a related field; professional experience will be considered in lieu of a degree
● Quality certification including PCQI or Better Process Control preferred
● 4–6 years of experience in food safety & quality assurance within a food manufacturing environment, preferably with exposure to contract manufacturers
● Experience with quality management systems (QMS) and basic data analytics tools
● Familiarity with frozen food, ice cream, novelties, or aseptic processing is a plus
● Strong problem-solving skills with a proactive, detail-oriented approach
● Solid interpersonal and communication skills to collaborate across departments
● Proficiency in Excel for data tracking and reporting
● Remote position with willingness to travel (40%)
● Exhibits integrity, ethical conduct, and alignment with GoodPop's values