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Remote Application Support Jobs in Oregon (NOW HIRING)

Cresta

Application Support Engineer

OR · On-site +1

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

EBSCO

Technical Support Representative

$37K - $52K/yr

This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Effectively ... About You * 2 Years of experience in an application support or software support role * Proven ...

Ruri Software Technologies LLC

JJIS Developer

Salem, OR · On-site +1

Salem, OR - Remote Only local Candidates Preferred Only W2 - No C2C USC/GC/H4 EAD 8 to 10 hours a ... Support and maintain the existing JJIS Smalltalk application. Work within a complex technical ...

New

Planet

Software Engineer, Platform Operations

OR · Remote

... support customer-facing service level agreements. * Enhance and maintain observability for key ... Experience with Observability tools and best practices. #LI-REMOTE Application Deadline: June 5, ...

Pigment

You have experience in one or more of the following: (i) as an application support specialist, (ii) ... Remote-friendly environment How We Work * Champion our Customers: We lead with empathy, solve what ...

Jobs for Humanity

Quality Compliance Specialists

Salem, OR · Remote

$21.82 - $42.55/hr

We support individuals coming from all walks of life. Company Name: Unclassified Job Listing ID: 4102623 Job Title: Specialist, Quality Interventions/QI Compliance (Remote) Application Deadline: Open ...

KEYENCE

Field Application Engineer

Portland, OR · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Healthcare Support Staffing

Remote HEDIS Specialist

OR · Remote

Company Description HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national ... Identifies member service gaps based on data loaded in the MHI HEDIS application. Collects medical ...

Elation Health

Associate Application Security Engineer

OR · Remote

$80K/yr

You've built strong partnerships with product, support, infrastructure, and IT to help identify and ... Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is ...

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All JobsRemote Application Support JobsRemote Application Support Jobs in Oregon

Remote Application Support information

See Oregon salary details

$32.8K

$170.4K

$217.8K

How much do remote application support jobs pay per year?

As of Jun 20, 2026, the average yearly pay for remote application support in Oregon is $170,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $216,700.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Oregon? The most popular types of Application Support jobs in Oregon are:
What are popular job titles related to Remote Application Support jobs in Oregon? For Remote Application Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Oregon look for? The top searched job categories for Remote Application Support jobs in Oregon are:
What cities in Oregon are hiring for Remote Application Support jobs? Cities in Oregon with the most Remote Application Support job openings:
Remote Application Support jobs near you
Application Support Engineer

Application Support Engineer

Cresta

OR • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Schedule: Monday-Friday, 4:00 PM - 12:00 AM
Weekend Rotation: Required every other weekend (full weekend coverage)

About the role:

We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.

What You'll Do:

  • Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
  • Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
  • Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
  • Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
  • Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.
  • Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
  • Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.
  • On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours.

What You'll Bring:

  • 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role.
  • Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.
  • Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.
  • Proficiency in:
    • Web hosting technologies.
    • APIs (automation, collaboration, and data extraction/changes through HTTP methods).
    • Application log analysis.
  • Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
  • A customer-centric mindset with a genuine desire to deliver excellent service.
  • Ability to work independently and collaboratively in a fast-paced environment.

Bonus Points If You Have:

  • Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
  • Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
  • Familiarity with Kubernetes for containerized applications.
  • Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
  • Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
  • Fluency in additional languages.
  • A degree in Computer Science, Engineering, or a related technical field.
  • Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).
  • Network architecture and components.
  • Server OS and hardware troubleshooting.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta: 

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Salary: Base + Bonus + Offers Equity 

***We are hiring for multiple levels for this role so base salary will be determined based on level of experience***

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

 

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