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Remote Application Support Jobs in Remote, OR (NOW HIRING)

AGFA

Customer Support Analyst , Tier 1

OR ยท On-site +1

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field ... application process, please contact agfahealthcarehrna@agfa.com. At Agfa HealthCare, we are ...

Agfa

Customer Support Analyst , Tier 1

OR ยท Remote

Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field ... application process, please contact agfahealthcarehrna@agfa.com. At Agfa HealthCare, we are ...

Kemira

Application Specialist, P&HS, North

OR ยท On-site +1

This is a remote position to be located in Northern US. In this role, your responsibilities will ... Responsibility for the support and implementation of our strategy together with our sales team ...

Kemira

Application Specialist, P&HS, North

OR ยท Remote

This is a remote position to be located in Northern US. In this role, your responsibilities will ... Responsibility for the support and implementation of our strategy together with our sales team ...

Maximus

Back End Developer - Mid-level

OR ยท Remote

This role is remote. Active Secret Clearance or above required. Active TS/SCI highly preferred ... Develops and modifies RESTful APIs supporting application functionality. * Performs database ...

Maximus

Back End Developer - Mid-level

OR ยท Remote

This role is remote and requires an active Secret clearance. Maximus TCS (Technology and Consulting ... Develops and modifies RESTful APIs supporting application functionality. * Performs database ...

Maximus

Back End Developer - Mid-level

OR ยท Remote

This role is remote and requires an active Secret clearance. Maximus TCS (Technology and Consulting ... Develops and modifies RESTful APIs supporting application functionality. * Performs database ...

Maximus

Back End Developer - Mid-level

OR ยท Remote

This role is remote and requires an active Secret clearance. Maximus TCS (Technology and Consulting ... Develops and modifies RESTful APIs supporting application functionality. * Performs database ...

Maximus

Back End Developer - Mid-level

OR ยท Remote

This role is remote and requires an active Secret clearance. Maximus TCS (Technology and Consulting ... Develops and modifies RESTful APIs supporting application functionality. * Performs database ...

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All JobsRemote Application Support JobsRemote Application Support Jobs in Remote, OR

Remote Application Support information

See Remote, OR salary details

$31K

$161K

$205.8K

How much do remote application support jobs pay per year?

As of May 29, 2026, the average yearly pay for remote application support in Remote, OR is $161,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,900.00 and $204,800.00 per year, depending on experience, location, and employer.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs
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What cities near Remote, OR are hiring for Remote Application Support jobs? Cities near Remote, OR with the most Remote Application Support job openings:
Remote Application Support jobs near you

Customer Support Analyst , Tier 1

AGFA

On-site, Remote

Full-time

Posted 11 days ago

Job description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.
What You'll Do (Duties & Accountabilities):
  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
  • Utilize support software for call logging and tracking.
  • Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
  • Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
  • Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
  • Participate in visits to customer sites.

Principal Accountabilities for:
  • Ensuring a high customer satisfaction rate
  • Timely handling of incidents according to Agfa's policies and processes
  • Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products
  • Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA)

Other:
  • This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.

What You'll Bring (Qualifications):
  • Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
  • Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products
  • Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.
  • Strong technical experience and able to work with teams in a virtual environment
  • General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.
  • Experience with and understanding of HL7 or DICOM is preferred
  • Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML - is a plus
  • Knowledge of Data Manipulation Languages - SQL, PL/SQL - is a plus
  • Excellent communication and customer service skills
  • Exposure to information systems in a hospital environment would be an asset
  • Industry certification is preferred.

Specific Skills:
  • Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
  • Superior multitasking skills.
  • Ability to work in a fast-paced environment
  • Demonstrated resourcefulness to see problems and issues through resolution.
  • Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.
  • Must be eligible to travel.
  • Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC)
  • Must be able to participate in on-call rotation
  • Ability to work outside normal hours is required.

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.

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