Remote Operations Support Specialist Jobs in Oregon

Now Hiring: Installer Support Specialist

We're looking for a Installer Support Specialist who loves helping people solve problems and walking away knowing they made someone's day easier. In this role, you'll be the trusted, dependable voice our solar installers rely on-supporting them across the OneEthos loan platform and Bodhi customer experience software. You will onboard and train new installers, monitor installer health, and proactively step in to resolve issues before they escalate. Above all, you'll create a warm, human-centered support experience that reflects our commitment to ethical, transparent solar financing.

What You'll Contribute:

Installer Support & Relationship Management

• Serve as the primary point of contact for solar installers, delivering empathetic, responsive support across OneEthos and Bodhi platforms
• Build trusted relationships through consistent, human-centered interactions
• Ensure installers feel heard, supported, and confident in every engagement

Installer Onboarding & Training

• Welcome and onboard new installers into the network
• Train sales representatives, owners, and admins on systems and operational processes
• Enable installers to confidently navigate tools and workflows from day one

Operational Support & Issue Resolution

• Assist installers with loan applications to ensure a seamless pipeline from submission to completion
• Take full ownership of installer issues and follow through to resolution
• Maintain clear communication and accountability throughout the support lifecycle

Installer Health Monitoring & Proactive Support

• Monitor installer engagement and performance signals to identify risks
• Proactively reach out to address concerns before escalation
• Support long-term installer success and retention through early intervention

Continuous Improvement & Cross-Functional Collaboration

• Develop deep knowledge of OneEthos and Bodhi products
• Share installer insights and feedback to inform product improvements and innovation
• Identify referral opportunities and collaborate across teams within the organization

Champion Our Mission, Protect What Matters

• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

What makes a stand-out candidate:

Experience & Core Skills

• Strong customer support or installer-facing experience with a focus on relationship building
• Excellent verbal and written communication skills with active listening ability
• Proven problem-solving mindset with ownership of issues through resolution
• Ability to learn and adapt quickly to new technologies and platforms
• Familiarity with financial services, lending, or banking regulations is a plus

Entrepreneurial Self-Starter

You take initiative, work independently with minimal supervision, and thrive in a fast-paced startup environment with shifting priorities.

Organization & Efficiency

You manage time effectively, multitask with ease, and maintain strong attention to detail while handling competing priorities.

Master Communicator

You communicate with clarity, empathy, and professionalism, building trust and maintaining strong relationships at every level.

Banking & Fintech Curiosity

You bring (or are eager to build) knowledge of financial products, services, and regulations while supporting a mission-driven lending model.

Tech-Forward Mindset

You embrace new tools, adapt quickly to change, and leverage technology to improve processes and experiences.  

Team Player Mentality

You collaborate effectively, bring positive energy, and contribute to shared goals while supporting colleagues and installers alike.

The Work Environment:

• Remote role within the United States; Eastern Standard Hours.
• Occasional U.S. travel for company events or leadership sessions.
• Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance.
• Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs.

We do not offer visa sponsorship and will not pursue candidates without valid work authorization.