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Public Service Assistant Jobs (NOW HIRING)

City of Belen

Public Service Aid (PSA)

Belen, NM · On-site

$40K/yr

_____ Public Service Aid (PSA) FULL-TIME REGULAR Starting annual salary $40,705.60 ($19.57 an hour ... Render First Aid, when qualified, to persons who are ill or injured. Assist persons needing police ...

State of Iowa

Public Service Manager 1

Des Moines, IA · On-site

$70K - $124K/yr

... Assist in the development of policy issuance and registration of vital records functions of the ... in a public-service-related area (e.g., public or business administration, social work, law ...

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How much do public service assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for public service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a public service assistant?

Public Service Assistants are professionals who provide support and assistance in various government or public sector organizations, such as libraries, community centers, and municipal offices. Their duties often include helping the public with inquiries, processing paperwork, maintaining records, and supporting the smooth operation of public services. They act as a bridge between the organization and the community, ensuring that services are accessible and efficiently delivered. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a public service assistant?

To thrive as a Public Service Assistant, you need strong organizational skills, attention to detail, and a high school diploma or relevant administrative experience. Familiarity with office software, public records databases, and communication systems is typically required. Excellent interpersonal skills, customer service orientation, and the ability to multitask help individuals stand out in this position. These skills and qualities are crucial for efficiently supporting public services and ensuring positive interactions with the community.

What are some common challenges public service assistants face, and how can they effectively manage them?

Public Service Assistants often encounter challenges such as handling high volumes of public inquiries, managing diverse administrative tasks, and adapting to rapidly changing priorities. To manage these effectively, it's important to develop strong organizational and communication skills, remain patient and empathetic with the public, and work collaboratively with team members to share workloads and solutions. Proactively seeking feedback and ongoing training can also help Public Service Assistants stay adaptable and deliver excellent service.

What is the difference between Public Service Assistant vs Administrative Assistant?

AspectPublic Service AssistantAdministrative Assistant
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in public administrationHigh school diploma or equivalent; often no specific certifications needed
Work EnvironmentGovernment offices, public agencies, community centersCorporate offices, private companies, organizations
Employer & Industry UsagePrimarily in government and public sectorWidely used across various industries including business, healthcare, education
Common Search & ComparisonOften compared for roles in public sector supportCompared for general office support roles

The Public Service Assistant typically works in government or public sector environments, focusing on supporting public programs and services. An Administrative Assistant, on the other hand, works across various industries providing general office support. While both roles require organizational skills and may need similar credentials, their work settings and employer types differ significantly.

How to become a public service assistant?

To become a public service assistant, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some positions may require previous experience in customer service or administrative tasks, and familiarity with office software can be beneficial. Certification is not usually required but can enhance job prospects.

What cities are hiring for Public Service Assistant jobs?

Cities with the most Public Service Assistant job openings:

What are the most commonly searched types of Public Service jobs?

The most popular types of Public Service jobs are:

Who are the top companies hiring for Public Service Assistant jobs?

The top employers for Public Service Assistant jobs are:

What states have the most Public Service Assistant jobs?

States with the most job openings for Public Service Assistant jobs include:

What are popular job titles related to Public Service Assistant jobs?

For Public Service Assistant jobs, the most frequently searched job titles are:

Public Service Assistant jobs near you
Infographic showing various Public Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,224 per year, or $16.9 per hour.

Public Services Assistant

Harrisburg, PA

DAUPHIN COUNTY LIBRARY SYSTEM
Libraries and Archives • 1 - 5K employees
Learn more about DAUPHIN COUNTY LIBRARY SYSTEMexternal

$13.50/hr

Part-time

Re-posted 5 days ago

Job description

Position Summary

This customer service focused position is the face of The Library, providing exceptional customer service to meet the needs of the community.

The part-time (20 hours per week) Public Services Assistant Position is located at George & Hettie Love Memorial Library and is $13.50/hr.  The schedule is Tuesday - Friday 12:00pm - 5:00pm. 

 Required Performance Standards
  • Communications:  Writes and speaks clearly, logically and concisely.  Listens effectively.  Demonstrates small and large group communication skills.  Keeps colleagues, team members and supervisors well informed.  Participates in group discussions.
  • Customer Service:  Presents welcoming behaviors.  Remains helpful and professional with customers.  Responds quickly and cooperatively to requests from staff or public.  Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach.  Demonstrates ability to determine customer's needs.  Follows up on customer transactions.
  • Analytical Skills/Problem Solving/Decision Making:  Uses sound judgment in making decisions.  Constructively manages conflict.  Works with others to solve problems and achieve results.
  • Technological Skills:  Demonstrates ability to use computers.  Demonstrates ability to access and use the Internet and electronic databases.  Demonstrates ability to use and maintain equipment basic to job.
  • Workplace Maintenance/Management:  Maintains and manages workplace security and safety.  Pays attention to personal workspace housekeeping.
  • Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations.  Responds appropriately to changes in direction and priorities.  Adapts personal style to work situations.  Takes corrective action when required.
  • Interpersonal and Group Relationships: Willing to work with and for others.  Supports and facilitates cooperation among others.
  • Professional Standards and Ethics: Protects and values member confidentiality and organizational security.  Supports mission and vision of the library.  Upholds American Library Association's Library Code of Ethics as interpreted by The Library.  Works toward furthering a library-conscious community.
  • Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization.  Sets and models high performance standards.  Encourages others to make good decisions and take ownership in decision-making and problem-solving.
  • Time and Workflow Management: Manages personal time effectively.  Manages workflow effectively.
Environmental Conditions

Primarily works indoors, seated at a desk, using a computer.   Travels among facilities.  Provides own transportation and is reimbursed accordingly. 

Essential Functions
  • Implements and monitors exceptional customer service.
  • Manages member accounts through The Library’s online software.  This includes creating library accounts, placing holds, collecting fines, and checking in and out library materials.
  • Helps members to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
  • Instructs members in the use of online resources including the catalog, databases and Internet.
  • Assists the members with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues.
  • Provides courteous assistance to the public by phone and in person, giving information about library programs and services.
  • Explains library policy and procedures and handles complaints and public behavior problems, referring more demanding situations to the supervisor.
  • Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
  • Assists with events and programs held on site and in the community.
  • Opens and/or closes the branch and has responsibility for building security.
  • Attends staff meetings and continuing education workshops.
  • Assists at other libraries to provide coverage as needed.
  • Lives by the Core Values.
  • Performs other related duties.
Minimum Qualifications

Education/Training: High school diploma or General Equivalency Development (GED) preferred.

Experience: One year of customer service experience dealing with the public.  Microsoft Office Suite or equivalent experience, performing data entry.

Required:  Excellent customer service and communication skills, ability to move 35 lbs. unassisted. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs. Requires independent transportation for travel to libraries, programs, and outreach locations.

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