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Public Service Director Jobs (NOW HIRING)

Williammary

$70K - $80K/yr

Director of Public Service Careers Department: CC00255 WM001 | WMUA | Career Development Job Family: Staff - Career Services Worker Sub-Type: Regular (benefited) Job Requisition Primary Location:

William and Mary

Director of Public Service Careers

$70K - $80K/yr

Director of Public Service Careers Department: CC00255 WM001 | WMUA | Career Development Job Family: Staff - Career Services Worker Sub-Type: Regular (benefited) Job Requisition Primary Location:

City of Tyler

Public Service Officer

Tyler, TX

$19.77/hr

Provides support with daily procedures of Customer Service. Performs miscellaneous assignments as ... directed. Issue parking citations for city ordinance and handicap violations. Be able to work ...

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How much do public service director jobs pay per year?

As of Aug 2, 2026, the average yearly pay for public service director in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What does a Public Service Director do?

A Public Service Director oversees the planning, implementation, and management of public service programs within an organization or government agency. They are responsible for ensuring that services meet community needs, comply with regulations, and are delivered efficiently and effectively. Their duties often include managing staff, budgeting, developing policies, and working with stakeholders to improve public services. The role requires strong leadership, communication, and problem-solving skills. Public Service Directors play a crucial role in enhancing the quality of life in their communities.

What are the key skills and qualifications needed to thrive as a Public Service Director, and why are they important?

To thrive as a Public Service Director, you need strong leadership abilities, policy knowledge, and a relevant degree in public administration, management, or a related field. Familiarity with budgeting software, public sector reporting tools, and government compliance systems is typically required. Exceptional communication, strategic thinking, and conflict resolution skills help build consensus and motivate diverse teams. These competencies are crucial for effectively managing public programs, ensuring regulatory compliance, and serving community needs.

What is the difference between Public Service Director vs City Manager?

AspectPublic Service DirectorCity Manager
CredentialsTypically requires a bachelor's or master's degree in public administration, political science, or related fieldsUsually holds a master's degree in public administration, business, or related areas
Work EnvironmentOversees public programs, community services, and departmental operationsManages city government operations, implements policies, and advises elected officials
Employer & IndustryLocal government agencies, public service departmentsMunicipal governments, city administrations
Common Search & ComparisonOften compared for leadership roles in public sector managementViewed as the executive responsible for city operations

The Public Service Director focuses on managing specific public programs and departmental services, while the City Manager oversees the entire municipal government operations, implementing policies set by elected officials. Both roles require public administration credentials and work within local government settings, but their scope and responsibilities differ significantly.

What are some of the main challenges a Public Service Director might face when managing multiple community programs?

A Public Service Director often oversees a variety of programs that serve diverse community needs, which can present challenges such as balancing limited resources, addressing competing priorities, and ensuring consistent program quality. Communication and collaboration across departments and with external stakeholders are essential to navigate these complexities. Additionally, adapting to changing community needs and regulatory requirements requires flexibility and strong leadership skills. Staying proactive and fostering a positive team culture can help overcome these challenges and ensure program success.
What cities are hiring for Public Service Director jobs? Cities with the most Public Service Director job openings:
What are the most commonly searched types of Public Service jobs? The most popular types of Public Service jobs are:
What states have the most Public Service Director jobs? States with the most job openings for Public Service Director jobs include:
Public Service Director jobs near you

Public Services Director

Anderson Public Library

Anderson, IN • On-site

$73K - $82K/yr

Full-time

Re-posted 26 days ago

Job description

Anderson Public Library is looking for an experienced, community-focused and engaging leader to join our team in a newly-created Public Services Director role, overseeing our Adult Services, Youth Services, Circulation, and Lapel Branch services. As a member of APL's Senior Administrative Team, the Public Services Director will work closely with the Executive Director and Deputy Director on overall library strategy as well as provide direct guidance and leadership in the areas of library customer service, public use of library spaces and resources, programming, and outreach to patrons of all ages.
Job Summary: The Public Services Director provides strategic and functional oversight of library public services, including all branches, outlets and public service coordinative functions. The position participates in Leadership Team planning and high-level decision making for the whole system, and leadership and mentoring to all employees. May serve as Acting Library Director in the absence of the Deputy Director and Executive Director. In partnership with the Executive Director and Deputy Director, builds and fosters a success oriented and accountable organizational environment.
Essential Job Duties:
  1. Provides leadership, strategy and project management for public services to patrons of all ages, including reference and readers' advisory services, circulation services, outreach, branch operations, programming, customer service, and public use of library resources, facilities, technology, and equipment.
  2. Oversees planning and implementation of public service-focused initiatives, public programming coordination, outreach activities, and community engagement efforts.
  3. Works collaboratively and meets regularly with managers and others to coordinate the provision of public services.
  4. Works with public services management team to determine staffing requirements, and interview, hire, and train new employees.
  5. Oversees public service areas to help ensure safe, orderly, welcoming, and customer-focused environments for both public and staff spaces.
  6. Ensures that staff provide accurate, friendly, courteous service and provide a positive, welcoming library experience for all.
  7. Plans and develops goals that correlate with the library's strategic goals and mission for each department supervised. Responsible for ongoing assessment of public services impact, value, and alignment with community needs.
  8. Works on library-wide projects, initiatives, and issues as a key member of the Senior Administration Team in collaboration with the Executive Director and Deputy Director.
  9. Recommends, develops, and implements solutions to improve and enhance district-wide services and operations. Advocates for the needs of the Public Services Team.
  10. Attends regular and special meetings of the Board of Library Trustees.
  11. Works with Executive Director and Deputy Director to develop, communicate, and implement system-wide policies, procedures, projects, and goals related to public services and customer experience.
  12. Collaborates with Executive Director and Deputy Director in planning, strategic initiatives, and researching and implementing library services.
  13. Assumes systemwide in-charge duties in the absence of the Executive Director and Deputy Director; assumes library Person in Charge duties at the Main (Anderson) location on a regular basis.
  14. Complies with Anderson Public Library's policies, procedures, rules, guidelines, requirements, standards, principles, and practices applicable to the job, including [but not limited to] work scheduling and attendance, customer service, use of Library property and equipment, personal and professional conduct, and confidentiality.
  15. Performs all other duties as assigned.

Supervisory Responsibilities:
Adult Services Manager, Circulation Services Manager, Lapel Branch Manager, Youth Services Manager
Requirements
Job Education and Experience:
  • Education: Master's Degree in Library Information and Science is required.
  • Certifications or licensure: Indiana LC2 or higher is required.
  • Years of relevant experience: minimum of 5 years required.
  • Years of experience supervising: minimum of 3 years required
  • A valid driver's license, automobile insurance, and reliable personal transportation is required.

Job Knowledge, Skills, and Abilities:
  • Demonstrated ability to:
  • develop and maintain strong relationships with colleagues and community members.
  • anticipate and creatively solve problems with a flexible mindset.
  • positively adjust to change.
  • think strategically about the library's role providing services to the community.
  • gather, analyze, and use meaningful data in decision-making processes.
  • demonstrate exceptional leadership skills and conduct fair and impartial treatment to all patrons and staff.
  • coordinate and prioritize tasks to meet deadlines with excellent organizational and problem-solving skills.
  • work independently while also flexible to work collaboratively in a team setting.
  • Understanding of and commitment to library values and ethics.
  • Ability to demonstrate thorough knowledge of library services and operations.
  • Ability to prioritize and manage multiple projects concurrently and efficiently organize work.

Work Environment:
Typically performs work sitting in an office that requires frequent walking, light lifting, carrying, bending, grasping, pushing, and other limited physical activities. Requires frequent sustained physical operation of computer, office, and printing equipment, with frequent in-person and phone contacts with customers and library staff.
Physical Demands:
Specific vision requirements necessary for this job include close vision and ability to adjust focus.
While performing duties of this job, the employee is regularly required to:
  • Frequently [over 2/3 of work time] sit and use hands to finger, handle, or feel; and talk or hear.
  • Frequently [1/3 to 2/3 of work time] reach with hands and arms.
  • Occasionally [less than 1/3 of work time], the employee must: stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
  • Frequently [1/3 to 2/3 of work time] exert up to 10 pounds of force to lift or move objects and must occasionally [less than 1/3 of work time] exert up to 50 pounds of force to lift or move objects.

Equipment Used:
Equipment used includes computers, email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various other software, hardware, and job-specific technology and equipment.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Core Values:
  • Community
  • Trust
  • Learning
  • Inclusion
  • Responsibility

Salary Description
$73,216.00 - $82,368.00 per year

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