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How much do public service assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for public service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a public services assistant?

A public service assistant is a role that involves providing support and information to the public in government offices, libraries, or community centers. The job typically requires strong communication skills, customer service experience, and familiarity with office technology. Responsibilities may include answering inquiries, managing records, and assisting with administrative tasks.

What are Public Service Assistants?

Public Service Assistants are professionals who provide support and assistance in various government or public sector organizations, such as libraries, community centers, and municipal offices. Their duties often include helping the public with inquiries, processing paperwork, maintaining records, and supporting the smooth operation of public services. They act as a bridge between the organization and the community, ensuring that services are accessible and efficiently delivered. Excellent communication and organizational skills are essential for this role.

What are some examples of public service jobs?

Public service jobs include roles such as police officers, firefighters, teachers, public health workers, social workers, and government administrative staff. These positions often require specific certifications or training and involve serving the community or government agencies in various capacities.

What jobs will no longer exist in 2030?

Public Service Assistants are unlikely to see their roles eliminated by 2030, as they provide essential support in government and community services. However, some administrative and clerical jobs may decline due to automation and digital tools, requiring workers to develop skills in technology and data management. Overall, roles that rely heavily on routine tasks are at higher risk of automation, while those involving interpersonal skills and complex problem-solving will remain in demand.

What are some common challenges Public Service Assistants face, and how can they effectively manage them?

Public Service Assistants often encounter challenges such as handling high volumes of public inquiries, managing diverse administrative tasks, and adapting to rapidly changing priorities. To manage these effectively, it's important to develop strong organizational and communication skills, remain patient and empathetic with the public, and work collaboratively with team members to share workloads and solutions. Proactively seeking feedback and ongoing training can also help Public Service Assistants stay adaptable and deliver excellent service.

What are the key skills and qualifications needed to thrive as a Public Service Assistant, and why are they important?

To thrive as a Public Service Assistant, you need strong organizational skills, attention to detail, and a high school diploma or relevant administrative experience. Familiarity with office software, public records databases, and communication systems is typically required. Excellent interpersonal skills, customer service orientation, and the ability to multitask help individuals stand out in this position. These skills and qualities are crucial for efficiently supporting public services and ensuring positive interactions with the community.

What are the duties of a service assistant?

A Public Service Assistant typically performs customer service tasks such as assisting visitors, providing information, and handling inquiries. They may also manage administrative duties, maintain records, and support daily operations in public service environments, often requiring good communication skills and familiarity with relevant tools or systems.

What is the difference between Public Service Assistant vs Administrative Assistant?

AspectPublic Service AssistantAdministrative Assistant
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in public administrationHigh school diploma or equivalent; often no specific certifications needed
Work EnvironmentGovernment offices, public agencies, community centersCorporate offices, private companies, organizations
Employer & Industry UsagePrimarily in government and public sectorWidely used across various industries including business, healthcare, education
Common Search & ComparisonOften compared for roles in public sector supportCompared for general office support roles

The Public Service Assistant typically works in government or public sector environments, focusing on supporting public programs and services. An Administrative Assistant, on the other hand, works across various industries providing general office support. While both roles require organizational skills and may need similar credentials, their work settings and employer types differ significantly.

What cities are hiring for Public Service Assistant jobs? Cities with the most Public Service Assistant job openings:
What are the most commonly searched types of Public Service jobs? The most popular types of Public Service jobs are:
What states have the most Public Service Assistant jobs? States with the most job openings for Public Service Assistant jobs include:
Public Service Assistant jobs near you
Infographic showing various Public Service Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,224 per year, or $16.9 per hour.
Public Service Assistant (Substitute)

Public Service Assistant (Substitute)

Akron-Summit County Public Library

Akron, OH • On-site

Other

Posted 16 days ago

Akron-Summit County Public Library rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

DUTIES & RESPONSIBILITIES:

A Substitute Public Service Assistant is scheduled based on Library needs during other staff absences throughout the Library system in our Summit County locations. That means that some weeks a Substitute may be offered work hours, and in other weeks there may be no work hours available to offer to a Substitute.

Substitute Public Service Assistants assist customers in the routine selection and location of library materials and in utilizing library technology; answer routine reference questions; register borrowers; perform routine circulation duties; maintain circulation records; collect charges for payment of lost materials; perform opening and closing routines; and perform a variety of clerical tasks and other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required: High school diploma or equivalent with some college coursework or Associate’s degree. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.

Preferred: Bachelor’s degree. Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER

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