Public Service Assistant Jobs in Oregon (NOW HIRING)

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Why Join Us

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Department of Revenue is recruiting for a Public Service Representative 4 position. We are looking for a talented, detail-oriented individual to join our Personal Tax & Compliance Division in the Compliance Section. This position is headquartered in our Portland office; however, the successful candidate may be eligible for in-state hybrid work. Hybrid work consists of performing duties onsite in a standard office environment and working remotely.

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

• Review personal income tax accounts, verify compliance, and issue official certification letters for taxpayers and partner agencies.

• Assist taxpayers by answering questions, explaining forms, and providing guidance in person, by phone, and through written correspondence.

• Conduct postprocessing audits of tax returns, review financial documents, apply tax laws, and issue adjustments or determinations.

• Work with internal teams and external agencies to resolve complex tax compliance issues and support statewide tax programs.

• Process IRSbased adjustments, update taxpayer accounts, and prepare notices, refunds, and billing corrections.

• Review written objections and appeals, evaluate taxpayer information, and issue clear and accurate determinations.

To request a copy of the position description, which includes all duties and working conditions, please email Recruitment.DOR@dor.oregon.gov

For any additional questions please contact Carlene.Johnson@dor.oregon.gov

This Is What You Need To Qualify
Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

The ideal candidate will possess the following desired skills and attributes:

• Effective communication with internal and external customers through multiple channels.

• Strong customer service skills in both inperson and phone interactions.

• Ability to collaborate successfully with various individuals, work units, and agencies.

• Skilled in core administrative and analytical tasks, including writing correspondence, making independent decisions, using databases, explaining rules, and reviewing data.

• Ability to clearly explain and interpret laws, rules, policies, and procedures to the public.

• Demonstrated ability to handle difficult or frustrated customers and deescalate situations.

• Proven tax background with independent experience resolving tax compliance or auditrelated cases.

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.

• The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• Complete any supplemental questions through Workday.

• Attach your current resume (Workday job history may substitute for a resume).

• Warning - Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a "save for later" function, if you need to take a break please be sure to click the save for later button to save your progress.

• Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.

• If you are requesting Veteran's Preference, you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources

Additional Information

• This is a SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

• Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.

• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

• Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.

• To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.

• If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.

Helpful Links

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Understanding the State Application Process

Help & Support web page

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity; affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.