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RISE Housing and Support Services

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Apartment Program Counselor - PSAP

Saratoga Springs, NY · On-site

$21.12/hr

RISE Housing and Support Services has an entry-level opportunity for an empathetic, insightful, and dedicated individual to join our Progressive Steps Apartment Program team. A successful candidate ...

SoftQL

Field Integration Engineer

Syracuse, NY · On-site

E911, PSAP, LTE, 5G and C-Band Call Testing * ASIK & ABIL migration to ASIL / ABIO and C-Band integration and call testing Additional Information All your information will be kept confidential ...

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$14

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$35

How much do psap jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for psap in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are PSAPs?

PSAP stands for Public Safety Answering Point. These are specialized call centers responsible for answering emergency calls, such as 911, and dispatching the appropriate emergency services like police, fire, or medical assistance. PSAPs are staffed by trained professionals who quickly assess situations and coordinate emergency response efforts to ensure public safety. Their role is critical in providing timely help during emergencies, and they use advanced technology to locate callers and manage resources. PSAPs operate 24/7 and are a vital link between the public and emergency responders.

What are the key skills and qualifications needed to thrive as a Public Safety Answering Point (PSAP) Dispatcher, and why are they important?

To thrive as a PSAP Dispatcher, you need strong multitasking abilities, quick decision-making skills, and typically a high school diploma with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for ensuring timely, accurate responses to emergencies and supporting public safety effectively.

What is the easiest law enforcement job to get into?

A Public Safety Answering Point (PSAP) operator or dispatcher is often considered one of the easier law enforcement-related roles to enter, as it typically requires a high school diploma or equivalent and basic communication skills. These positions usually involve on-the-job training and do not require extensive law enforcement experience or certifications, making them accessible entry points into the field.

What are some common challenges faced by PSAP (Public Safety Answering Point) professionals, and how can new hires prepare for them?

PSAP professionals often encounter high-stress situations, including handling emergency calls involving life-or-death circumstances. Common challenges include managing caller anxiety, prioritizing multiple simultaneous incidents, and maintaining composure under pressure. New hires can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with the technology and protocols used in dispatch centers. Participating in training simulations and seeking support from experienced colleagues can also help ease the transition into this fast-paced environment.

What is the difference between Psap vs Emergency Dispatcher?

AspectPsapEmergency Dispatcher
CertificationsTypically requires 911 dispatcher certification, CPR, and first aidSimilar certifications, often including 911 dispatcher training and CPR
Work EnvironmentOperates in Public Safety Answering Points (PSAPs), handling emergency callsWorks in emergency call centers, dispatching police, fire, or medical services
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government, private security

Both Psaps and Emergency Dispatchers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, Psaps are specifically the centers that receive 911 calls, whereas Emergency Dispatchers may also include dispatching non-emergency services. The certifications and work environments overlap significantly, making them closely related roles within public safety.

What is the highest paid 911 operator?

The highest paid 911 operators typically earn salaries in the upper range of emergency dispatchers, with some earning over $60,000 annually depending on experience, location, and certifications. Advanced skills, years of service, and working in high-cost areas can lead to higher compensation for this role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive depending on the location and agency. Strong communication skills, the ability to handle stressful situations, and sometimes certification are important for hiring success.

How much does a 911 dispatcher make?

In Missouri, 911 dispatchers, also known as public safety telecommunicators, typically earn an average annual salary of around $35,000 to $45,000. Salaries can vary based on experience, location, and certifications, with some agencies offering additional shift differentials or overtime pay.
More about Psap jobs
What states have the most Psap jobs? States with the most job openings for Psap jobs include:
What job categories do people searching Psap jobs look for? The top searched job categories for Psap jobs are:
Psap jobs near you
Infographic showing various Psap job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 1% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Senior Systems Engineer - NG911/E911 (Secret Clearance)

Confidential Recruiting Partners

Winchester, VA

$111K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Our client is seeking a Senior Systems Engineer to support E‑911/NG911 modernization and emergency‑services integration across U.S. military installations. This role provides systems engineering, IP network support, and emergency call‑routing expertise for mission‑critical environments. Work includes emergency‑services routing, location provisioning, interoperability coordination, and technical risk reduction for Public Safety Answering Point (PSAP) connectivity.

This position directly contributes to the modernization of emergency communications infrastructure supporting national defense operations.

Onsite | No Visa Sponsorship | Relocation Assistance: Yes

Work Schedule: Monday–Friday | 8:30AM-5:00PM (ET)

Please Note: Candidates must hold an Active Secret clearance at the time of application

Responsibilities:

Systems Engineering & Architecture

  • Identify technical risks, escalate issues, and develop mitigation plans.
  • Conduct architecture reviews, interface analysis, and technical assessments.
  • Coordinate provisioning activities with government stakeholders and prime contractors.
  • Provide systems engineering support for E‑911/NG911 integration within enterprise and federal network environments.

IP Network Engineering & Call Routing

  • Troubleshoot SIP/VoIP call‑path issues and validate end‑to‑end call routing.
  • Resolve location discrepancies impacting emergency call routing and PSAP interoperability.
  • Analyze routing dependencies and interconnection performance for emergency call delivery.
  • Support location provisioning and record validation within federal emergency‑services systems.

Technical Recommendations & Documentation

  • Support interoperability testing, validation, and operational readiness activities.
  • Produce technical recommendations, risk assessments, and engineering documentation.

Qualifications (Must-Haves)

  • Active Secret clearance.
  • Experience supporting DoD or Federal networks.
  • Hands‑on experience with SIP/VoIP technologies.
  • Experience supporting E‑911/NG911 environments.
  • Proficiency with Wireshark for packet‑level analysis.
  • 10+ years' systems engineering or network engineering experience.
  • 5+ years IP routing and enterprise communications experience.
  • Bachelor's degree in Engineering, Telecommunications, Computer Science, or equivalent experience.

Preferred Skills:

  • Cisco certifications (CCNP/CCIE)
  • Familiarity with DISA VISP provisioning and location‑record validation.
  • Experience with PSAP interconnections and emergency call‑routing architectures.
  • Experience with Army Voice Modernization (VMOD) or similar federal emergency‑services programs.

Benefits & Perks:

  • EAP
  • 401(K) Plan
  • Paid Time Off
  • Paid Holidays
  • Life insurance
  • Bereavement Leave
  • Disability Coverage
  • Medical, Dental and Vision