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Psap Jobs (NOW HIRING)

Axon

OR · On-site

$55.25 - $71.25/hr

Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration * Work alongside Sales, Product, and ...

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Psap information

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$14

$24

$35

How much do psap jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for psap in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are PSAPs?

PSAP stands for Public Safety Answering Point. These are specialized call centers responsible for answering emergency calls, such as 911, and dispatching the appropriate emergency services like police, fire, or medical assistance. PSAPs are staffed by trained professionals who quickly assess situations and coordinate emergency response efforts to ensure public safety. Their role is critical in providing timely help during emergencies, and they use advanced technology to locate callers and manage resources. PSAPs operate 24/7 and are a vital link between the public and emergency responders.

What are the key skills and qualifications needed to thrive as a Public Safety Answering Point (PSAP) Dispatcher, and why are they important?

To thrive as a PSAP Dispatcher, you need strong multitasking abilities, quick decision-making skills, and typically a high school diploma with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for ensuring timely, accurate responses to emergencies and supporting public safety effectively.

What are some common challenges faced by PSAP (Public Safety Answering Point) professionals, and how can new hires prepare for them?

PSAP professionals often encounter high-stress situations, including handling emergency calls involving life-or-death circumstances. Common challenges include managing caller anxiety, prioritizing multiple simultaneous incidents, and maintaining composure under pressure. New hires can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with the technology and protocols used in dispatch centers. Participating in training simulations and seeking support from experienced colleagues can also help ease the transition into this fast-paced environment.

What is the difference between Psap vs Emergency Dispatcher?

AspectPsapEmergency Dispatcher
CertificationsTypically requires 911 dispatcher certification, CPR, and first aidSimilar certifications, often including 911 dispatcher training and CPR
Work EnvironmentOperates in Public Safety Answering Points (PSAPs), handling emergency callsWorks in emergency call centers, dispatching police, fire, or medical services
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government, private security

Both Psaps and Emergency Dispatchers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, Psaps are specifically the centers that receive 911 calls, whereas Emergency Dispatchers may also include dispatching non-emergency services. The certifications and work environments overlap significantly, making them closely related roles within public safety.

More about Psap jobs
What states have the most Psap jobs? States with the most job openings for Psap jobs include:
What job categories do people searching Psap jobs look for? The top searched job categories for Psap jobs are:
Psap jobs near you
Infographic showing various Psap job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 86% Physical, and 14% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Network Engineer - E-911 / NG911 (DoD Secret Clearance Required)

Network Engineer - E-911 / NG911 (DoD Secret Clearance Required)

BlackStar

Winchester, VA • On-site

$120K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Computer Systems Engineer / Architect – E-911 / NG911 (DoD / Secret Clearance Required)

Location: Winchester, VA (On-Site)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM ET (On-site collaboration required)
Clearance: Active U.S. Secret Clearance (Required)

Position Summary

We are seeking a Senior Computer Systems Engineer / Architect to support Enhanced 9-1-1 (E-911) and Next Generation 9-1-1 (NG911) modernization efforts for U.S. Army Voice Modernization programs. This role focuses on systems engineering, IP network architecture, and emergency call routing across DoD and federal environments.

You will support PSAP connectivity, SIP/VoIP call flow engineering, DISA VISP location provisioning, and cross-stakeholder integration activities to ensure reliable emergency communications across Army installations worldwide.

This position is fully on-site in Winchester, VA and requires strong experience in enterprise or federal network environments supporting mission-critical communications.

Key Responsibilities

Systems Engineering & Architecture

  • Support E-911/NG911 systems integration for Army Voice Modernization programs
  • Conduct architecture reviews, interface analysis, and technical assessments
  • Coordinate provisioning activities with Government and Prime Contractor stakeholders
  • Identify, escalate, and mitigate technical risks impacting emergency communications systems

IP Network & Call Routing Engineering

  • Analyze SIP/VoIP call flows and IP routing dependencies for emergency call delivery
  • Troubleshoot call path issues affecting PSAP interconnections and routing performance
  • Support DISA VISP location provisioning, validation, and correction activities
  • Resolve location data discrepancies impacting emergency call routing accuracy

Technical Analysis & Risk Management

  • Provide engineering recommendations to improve system reliability and interoperability
  • Perform packet-level analysis (Wireshark) to support fault isolation and troubleshooting
  • Support integration of multi-site DoD/federal communications systems

Required Qualifications

  • 10+ years in Systems Engineering or Network Engineering roles
  • 5+ years of experience with IP routing and enterprise communications
  • Hands-on experience with SIP/VoIP technologies
  • Direct experience supporting E-911 / NG911 or emergency services environments
  • Experience working with DoD or U.S. Federal networks
  • Active Secret Clearance (must be currently active)
  • Bachelor's degree in Engineering, Computer Science, Telecommunications, or equivalent experience
  • Proficiency with Wireshark or similar network analysis tools

Preferred Qualifications

  • DISA VISP experience
  • Army VMOD or DoD Voice Modernization program experience
  • PSAP interconnection / public safety communications experience
  • Cisco certifications (CCNP / CCIE)

Benefits

Competitive salary commensurate with experience plus comprehensive benefits including medical, dental, vision, life insurance, disability coverage, EAP, 401(k), PTO, paid holidays, and bereavement leave.

E-911, NG911, SIP, VoIP, DISA VISP, PSAP, IP Routing, Network Engineering, Army VMOD, DoD Networks, Emergency Communications, Call Routing, Wireshark, Federal Contractor, Systems Architect, Telecom Engineering