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Psap Jobs (NOW HIRING)

Lumen

Telecommunications Technician

Saint Paul, MN · On-site

Monitor alarms for PSAP circuits. Remotely maintain CPE for PSAPs: equipment and answering systems. Provide support to field CPE technicians working on PSAP equipment and circuits. Location and ...

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Axon

OR · On-site

$55.25 - $71.25/hr

Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration * Work alongside Sales, Product, and ...

Minnesota Department of Public Safety

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911 Coordinator- Job ID 93781

Saint Paul, MN · On-site

$32.40 - $47.76/hr

The employee will work in an assigned geographic area/region to build relationships, create trust, align goals, and facilitate communication between ECN and stakeholders including PSAP managers ...

Pulaski County 911 Center

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911 Telecommunicator

Waynesville, MO · On-site

$35K - $55K/yr

Company Description Pulaski County 911 is the only PSAP (Public Safety Answering Point for Pulaski County, including Fort Leonard Wood.

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How much do psap jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for psap in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are PSAPs?

PSAP stands for Public Safety Answering Point. These are specialized call centers responsible for answering emergency calls, such as 911, and dispatching the appropriate emergency services like police, fire, or medical assistance. PSAPs are staffed by trained professionals who quickly assess situations and coordinate emergency response efforts to ensure public safety. Their role is critical in providing timely help during emergencies, and they use advanced technology to locate callers and manage resources. PSAPs operate 24/7 and are a vital link between the public and emergency responders.

What are the key skills and qualifications needed to thrive as a Public Safety Answering Point (PSAP) Dispatcher, and why are they important?

To thrive as a PSAP Dispatcher, you need strong multitasking abilities, quick decision-making skills, and typically a high school diploma with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for ensuring timely, accurate responses to emergencies and supporting public safety effectively.

What is the easiest law enforcement job to get into?

A Public Safety Answering Point (PSAP) operator or dispatcher is often considered one of the easier law enforcement-related roles to enter, as it typically requires a high school diploma or equivalent and basic communication skills. These positions usually involve on-the-job training and do not require extensive law enforcement experience or certifications, making them accessible entry points into the field.

What are some common challenges faced by PSAP (Public Safety Answering Point) professionals, and how can new hires prepare for them?

PSAP professionals often encounter high-stress situations, including handling emergency calls involving life-or-death circumstances. Common challenges include managing caller anxiety, prioritizing multiple simultaneous incidents, and maintaining composure under pressure. New hires can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with the technology and protocols used in dispatch centers. Participating in training simulations and seeking support from experienced colleagues can also help ease the transition into this fast-paced environment.

What is the difference between Psap vs Emergency Dispatcher?

AspectPsapEmergency Dispatcher
CertificationsTypically requires 911 dispatcher certification, CPR, and first aidSimilar certifications, often including 911 dispatcher training and CPR
Work EnvironmentOperates in Public Safety Answering Points (PSAPs), handling emergency callsWorks in emergency call centers, dispatching police, fire, or medical services
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government, private security

Both Psaps and Emergency Dispatchers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, Psaps are specifically the centers that receive 911 calls, whereas Emergency Dispatchers may also include dispatching non-emergency services. The certifications and work environments overlap significantly, making them closely related roles within public safety.

What is the highest paid 911 operator?

The highest paid 911 operators typically earn salaries in the upper range of emergency dispatchers, with some earning over $60,000 annually depending on experience, location, and certifications. Advanced skills, years of service, and working in high-cost areas can lead to higher compensation for this role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive depending on the location and agency. Strong communication skills, the ability to handle stressful situations, and sometimes certification are important for hiring success.

How much does a 911 dispatcher make?

In Missouri, 911 dispatchers, also known as public safety telecommunicators, typically earn an average annual salary of around $35,000 to $45,000. Salaries can vary based on experience, location, and certifications, with some agencies offering additional shift differentials or overtime pay.
More about Psap jobs
What states have the most Psap jobs? States with the most job openings for Psap jobs include:
What job categories do people searching Psap jobs look for? The top searched job categories for Psap jobs are:
Psap jobs near you
Infographic showing various Psap job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 1% Part Time, 1% Contract, and 1% Nights. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Telecommunications Technician

Telecommunications Technician

Lumen

Saint Paul, MN • On-site

Full-time

Medical, Life

Posted yesterday

Job description

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
Repair, test and turn up Circuits from DS0 through Optical
Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service. May perform test calls or call traces. Ensure coordinated tests are completed when required and activate end-to-end service. Coordinate activities with vendors, outside technicians, testers, and translation groups. Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion. Perform remote activation of network services such as software cross-connects to establish customer service. Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment. Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored. Communicate and negotiate release for all network rearrangement activities with the customer. Proactively act as customer advocate through direct communications in all aspects of the customer's communication needs, particularly network reliability and application needs. Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits. Monitor alarms for PSAP circuits. Remotely maintain CPE for PSAPs: equipment and answering systems. Provide support to field CPE technicians working on PSAP equipment and circuits.
Location and Schedule
This role is based in St. Paul, Minnesota and follows a hybrid work model, combining in-office presence with remote work flexibility. Requires at least 3 days in the office per week. The center operates 24/7, schedules will include weekends, and may include evenings, holidays, and overtime as needed. Shifts can vary.
The Main Responsibilities
  • Utilize and interpret documentation and methods and procedures to solve problems.
  • Utilize process flow to analyze and manage work efforts.
  • Manage and coordinate work efforts by interfacing with several work groups, both internal and external, escalating as necessary.
  • Read, interpret and complete detailed design work, and update database assignments.
  • Work in various databases and systems (e.g., TIRKS, NMA, INTAS), to ensure consistent data across all applications.
  • Review, interpret and work with information on route layouts, cable make-up, cable records, Facilities Assignment Centers Services (FACS), exchange and/or trunk cable books or transfer sheets.
  • Utilize CLLI (Common Language Location Identification), CLCI (Common Language Circuit Identification), CLEI (Common Language Equipment Identification), and CLFI (Common Language Facility Identification) codes to determine assignments.
  • Issue work request and initiates dispatch when physical work/installation is required.
  • Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service.
  • May perform test calls or call traces.
  • Ensure coordinated tests are completed when required and activate end-to-end service.
  • Coordinate activities with vendors, outside technicians, testers, and translation groups.
  • Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion. Perform remote activation of network services such as software cross-connects to establish customer service.
  • Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment.
  • Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored.
  • Communicate and negotiate release for all network rearrangement activities with the customer.
  • Proactively act as customer advocate through direct communications in all aspects of the customer's communication needs, particularly network reliability and application needs.
  • Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits.
  • Monitor alarms for PSAP circuits.
  • Remotely maintain CPE for PSAPs: equipment and answering systems.
  • Provide support to field CPE technicians working on PSAP equipment and circuits.

What We Look For in a Candidate
  • Ability to share room with others doing similar work.
  • Primarily perform work duties sitting or standing at a workstation utilizing a computer for extended periods of time.
  • Ability to work varying shifts and hours including possible mandatory overtime and holidays.
  • Computer literacy, multi-tasking, problem solving, strong verbal communications

Preferred
  • Knowledge of specific databases and systems is a plus such as WAFA-C, WAFA-DO, WAFA-DI, TIRKS, NMA, TEMS, INTAS and electronic switching systems.
  • 12 months experience working with unbundled circuits, hi cap (T1- to OC 192 systems) dark fiber, IPG, ISDN, and DSO circuits.

Compensation
Pay Ranges
Minimum hourly rate: $15.50
Maximum hourly rate:$42.77
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Learn more about Lumen's:BenefitsSupplemental Pay (see Customer Communications Tech)
#LI-Onsite #LI-CS2
Requisition #: 341856
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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