1

Psap Jobs (NOW HIRING)

Oversees and manages the PSAP Certified Training Officer program. Coordinates with local PSAPs to recruit Public Safety Telecommunicators (PSTs). Prepares, maintains, and submits required PEMA ...

SD

$65 - $78.50/hr

Develop Service Provider to PSAP technical architectures that meet business and operational requirements. * Produce high-level and detailed technical design documentation, based on NENA governing ...

Support coordination of internal and external meetings, workshops, and PSAP-related engagements. * Assist with tracking project milestones, follow-ups, and operational tasks required for statewide ...

$93K - $127K/yr

... PSAP) connectivity. In this critical position, you will help modernize emergency communications in support of Army installations worldwide. APPLICATION DEADLINE :06.10.2026 candidates who has strong ...

Showing results 21-40

Psap information

See salary details

$14

$24

$35

How much do psap jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for psap in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a PSAP?

PSAP stands for Public Safety Answering Point. These are specialized call centers responsible for answering emergency calls, such as 911, and dispatching the appropriate emergency services like police, fire, or medical assistance. PSAPs are staffed by trained professionals who quickly assess situations and coordinate emergency response efforts to ensure public safety. Their role is critical in providing timely help during emergencies, and they use advanced technology to locate callers and manage resources. PSAPs operate 24/7 and are a vital link between the public and emergency responders.

What are the key skills and qualifications needed to thrive as a Public Safety Answering Point (PSAP) dispatcher?

To thrive as a PSAP Dispatcher, you need strong multitasking abilities, quick decision-making skills, and typically a high school diploma with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for ensuring timely, accurate responses to emergencies and supporting public safety effectively.

What are some common challenges faced by PSAP professionals, and how can new hires prepare for them?

PSAP professionals often encounter high-stress situations, including handling emergency calls involving life-or-death circumstances. Common challenges include managing caller anxiety, prioritizing multiple simultaneous incidents, and maintaining composure under pressure. New hires can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with the technology and protocols used in dispatch centers. Participating in training simulations and seeking support from experienced colleagues can also help ease the transition into this fast-paced environment.

What is the difference between Psap vs Emergency Dispatcher?

AspectPsapEmergency Dispatcher
CertificationsTypically requires 911 dispatcher certification, CPR, and first aidSimilar certifications, often including 911 dispatcher training and CPR
Work EnvironmentOperates in Public Safety Answering Points (PSAPs), handling emergency callsWorks in emergency call centers, dispatching police, fire, or medical services
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government, private security

Both Psaps and Emergency Dispatchers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, Psaps are specifically the centers that receive 911 calls, whereas Emergency Dispatchers may also include dispatching non-emergency services. The certifications and work environments overlap significantly, making them closely related roles within public safety.

More about Psap jobs

What states have the most Psap jobs?

States with the most job openings for Psap jobs include:

Infographic showing various Psap job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

TN Mobile Crisis Therapist Co-Response (Lic,/ MPA) Full Time

Frontier Health

Johnson City, TN • On-site

Full-time

Re-posted 18 days ago


Frontier Health rating

5.4

Company rating: 5.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz


Job description

TITLE: TN Mobile Crisis Therapist Co-Response (Licensed or MPA)

SUMMARY: Responsible for clinical assessment of clients experiencing a behavioral health crisis situation, or perceived crisis situation, in partnership with a Crisis Intervention Team (CIT) Law Enforcement Officer (LEO). Assessments will occur in jails, community settings, homes, or other areas as designated by LEO and/or 911 dispatch procedures. Responsible for providing, coordinating, or managing treatment options for clients in crisis/co-response situations across the service continuum from least restrictive to most secure alternatives. Responsible for making decisions in coordination with LEO to ensure client and public safety. Acts as a facilitator for admission to a variety of placements within the crisis continuum, including: Crisis Stabilization Unit, Detoxification or other A&D Rehab services, state mental health hospital system and/or private mental health facilities. Helps to facilitate transport to Turning Point as appropriate for persons in crisis. Counseling, case management or other activity as required by the LE Agency for behavioral health support for persons in crisis, inmates, or arrestees.

INDIVIDUALS SERVED:
Crisis and Co-Response services and available to all persons on an "as needed" basis without a waiting list and will be prioritized by PSAP Partners or 911 dispatch. All differently abled populations are served. All age groups are served by this position.


EDUCATION AND EXPERIENCE: Education - Master's Degree in mental health related field required. Must be Licensed or Licensed-eligible with ability to obtain temporary licensure status for MPA.
Licensure - Must possess the highest level of licensure appropriate to degree.
Certification - Must be designated by the Tennessee Department of Mental Health and Substance Abuse Services as a Mandatory Prescreening Agent (MPA). MPA designation must be kept up to date.
Experience - Experience is crisis counseling and intervention techniques is required. Experience in criminal justice, law enforcement, probation, court system, 911 dispatch is preferred.
Knowledge/Skills - Ability to maintain composure in difficult situations. Verbal and writing skills. Ability to work cooperatively with professionals from other disciplines.


EQUIPMENT: Computer, fax, copier, iPad, Smartphone, Air Card/Hot spot, and other equipment to perform functions of the job. Automobile for crisis consultations off program premises, or potential need to respond separately from LEO, or to meet the LEO at a designated location.
LE protective gear, training, and appropriate use of designated gear and equipment as deemed appropriate by the contract LE Agency.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Co-Response MCRT will be collocated on site at the local police station, jail, or sheriff's department as designated by the contract LE Agency.
2. The Co-Response MCRT will follow all guidelines, instructions, and directives of the LEO in the field and during all crisis related situations, acting immediately and decisively as directed by the LEO.
3. Conduct crisis interviews following the dispatch of a Co-Response Team by PSAP Partners/911 Centers with individuals and/or family members in various settings to obtain information critical to the treatment of a behavioral health crisis, documentation of assessments and collateral interviews and exercise good judgment in evaluating clients and implementing effective strategies.
4. PSAP Partners will contact the Co-Response Team per department protocol and as approved by Law Enforcement leadership on duty or incident commander on-scene.
5. Provide as requested by PSAP Partners intervention with LEO that may include minimal intervention until the scene is safe and de-escalated, consultation with LEO to provide on-scene intervention, and provision of known history of the individual to ensure safety and engage in a treatment-before-tragedy approach to all situations.
6. Formulate an accurate provisional DSM diagnosis based on information obtained.
7. In partnership with LEO provide direct assessment, service planning, crisis counseling, linkage to services, safety planning, advocacy, referral for clients, and appropriate follow-up to the least restrictive level of care to meet the client's immediate safety needs.
8. Provide written documentation to complete all necessary crisis assessments and referrals, and to support all data collection requirements of the PSAP, State, and local LE Agency.
9. Maintain client confidentiality according to Frontier Health policy and applicable state and federal statutes, as well as maintain strict confidentiality related to all LEO, LE agency, PSAP, and related agency or first responder staff, and protocol information.
10. Co-Response MCRT will not disclose any information regarding TCIN, NCIC, RMS, TBI, or other criminal justice information obtained during the process of a co-response situation.
11. Remain current and proficient in knowledge of community resources and crisis services procedures.
12. Participate in all required staff meetings, clinical supervision, in-service training, CEU's, roll call, and others as required by Frontier Health and LE Agency.
13. All other duties as assigned, including but not limited to any directive by the LE Agency, jail, or court staff, related to the Co-Response Team.
PERFORMANCE RESPONSIBILITIES:
1. Support the organization's mission, vision, and values of excellence and competence.
2. Exercise necessary cost control measures.
3. Implement decision-making processes that include the least restrictive treatment and most appropriate treatment milieus.
4. Follow CIT LEO lead or support LEO in all situations regarding safety and securing the site for potential hazards, including ceasing contact or communication with the person in crisis.
5. Collaborate with LEO on the potential arrest and/or criminal charges for the individual in crisis.
6. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively, and clarifying when needed.
7. Demonstrate reliability by arriving to work on time and using effective time management.
8. Demonstrate teamwork and be willing to promote a team environment, and be willing to engage in education regarding law enforcement culture.
9. Represent Frontier Health professionally at all times and adhere to agency/LEA dress code.
10. Demonstrate initiative and strive to continually improve processes and relationships with community partners.
11. Follow all Frontier Health rules, policies and procedures, as well as those of the contract LE Agency, follow all applicable laws and standards. LEA policies and procedures may vary agency to agency.


What Frontier Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom