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Psap Jobs in Minnesota (NOW HIRING)

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Psap information

See Minnesota salary details

$14

$23

$35

How much do psap jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for psap in Minnesota is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What is a PSAP?

PSAP stands for Public Safety Answering Point. These are specialized call centers responsible for answering emergency calls, such as 911, and dispatching the appropriate emergency services like police, fire, or medical assistance. PSAPs are staffed by trained professionals who quickly assess situations and coordinate emergency response efforts to ensure public safety. Their role is critical in providing timely help during emergencies, and they use advanced technology to locate callers and manage resources. PSAPs operate 24/7 and are a vital link between the public and emergency responders.

What are the key skills and qualifications needed to thrive as a Public Safety Answering Point (PSAP) dispatcher?

To thrive as a PSAP Dispatcher, you need strong multitasking abilities, quick decision-making skills, and typically a high school diploma with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for ensuring timely, accurate responses to emergencies and supporting public safety effectively.

What are some common challenges faced by PSAP professionals, and how can new hires prepare for them?

PSAP professionals often encounter high-stress situations, including handling emergency calls involving life-or-death circumstances. Common challenges include managing caller anxiety, prioritizing multiple simultaneous incidents, and maintaining composure under pressure. New hires can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with the technology and protocols used in dispatch centers. Participating in training simulations and seeking support from experienced colleagues can also help ease the transition into this fast-paced environment.

What is the difference between Psap vs Emergency Dispatcher?

AspectPsapEmergency Dispatcher
CertificationsTypically requires 911 dispatcher certification, CPR, and first aidSimilar certifications, often including 911 dispatcher training and CPR
Work EnvironmentOperates in Public Safety Answering Points (PSAPs), handling emergency callsWorks in emergency call centers, dispatching police, fire, or medical services
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government, private security

Both Psaps and Emergency Dispatchers work in emergency call centers, handling urgent calls and dispatching services. While their roles are similar, Psaps are specifically the centers that receive 911 calls, whereas Emergency Dispatchers may also include dispatching non-emergency services. The certifications and work environments overlap significantly, making them closely related roles within public safety.

What are popular job titles related to Psap jobs in Minnesota?

For Psap jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Psap jobs in Minnesota look for?

The top searched job categories for Psap jobs in Minnesota are:

Psap jobs near you
Infographic showing various Psap job openings in Minnesota as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 4% Contract, and 2% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,074 per year, or $23.6 per hour.

911 Coordinator- Job ID 93781

Minnesota Department of Public Safety

Saint Paul, MN • On-site

$32.40 - $47.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Job Summary

**This Job ID was originally announced on 6/10/2026 - 6/23/2026 and is being re-announced to fill an additional position.  All applications submitted during the first announcement period are still active.

The 911 Coordinator will serve as a liaison between ECN and 911 stakeholders across the state. They are responsible for accurate and timely information sharing, fostering collaboration, and supporting the implementation of Next Generation 911 as it applies to PSAPs. The employee will work in an assigned geographic area/region to build relationships, create trust, align goals, and facilitate communication between ECN and stakeholders including PSAP managers, sheriffs, police/fire/EMS chiefs, county commissioners, and other stakeholders.

Applicants from Greater Minnesota are strongly encouraged to apply!

**Hybrid Eligible: ** Employees may telework up to 50% or more, depending on the position and the needs of the division. 

Qualifications

Minimum Qualifications

Three (3) years of professional experience that includes:

  • Knowledge of 911 call-taking processes and technology. 
  • Demonstrable skills in building consensus, project management, and internal/external communications. 
  • Knowledge of 911 statutory and FCC regulatory environment.
  • Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

*Associate's degree in criminal justice, Information Technology or a closely related field may substitute for six (6) months experience and bachelor's degree in criminal justice, Information Technology or a closely related field may substitute for one (1) year of experience.

Preferred Qualifications

  • Experience as a manager/administrator/supervisor of a PSAP.
  • A background in working with senior leaders and elected individuals. 
  • Certification as an ENP (Emergency Number Professional) and/or other certifications recognized by NENA or APCO.
  • 5 years of experience working in a PSAP/911 emergency communications center or in a public safety position that provides support and/or oversight of a 911 emergency communications center.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

  • Criminal history
  • Reference check
  • Driving record check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.  

Company Description

When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.

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