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Integration Support Specialist Jobs (NOW HIRING)

HHAeXchange

FL · On-site

$60K - $65K/yr

Provide responsive, multichannel support to address application and integration inquiries. * Maintain ownership of cases from intake to resolution, ensuring timely communication and accurate ...

HHAeXchange

Integration Support Representative

Miami, FL · On-site

$60K - $65K/yr

Provide responsive, multichannel support to address application and integration inquiries. * Maintain ownership of cases from intake to resolution, ensuring timely communication and accurate ...

Bright Thinker Inc

Support Specialist

Lewisville, TX · On-site

Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing ...

Bright Thinker Inc

Support Specialist

Lewisville, TX · Hybrid

Description Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ...

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How much do integration support specialist jobs pay per year?

As of Aug 4, 2026, the average yearly pay for integration support specialist in the United States is $91,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $121,000.00 per year, depending on experience, location, and employer.

How much do integration support specialists make in the US?

Integration Support Specialists in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and industry. Salaries can vary based on certifications, technical skills, and the complexity of systems supported.

What are the key skills and qualifications needed to thrive as an integration support specialist?

To thrive as an Integration Support Specialist, you need strong problem-solving abilities, experience with data integration concepts, and a background in computer science or a related field. Familiarity with integration platforms (such as MuleSoft or Dell Boomi), APIs, and basic scripting or programming is often required, along with relevant certifications. Excellent communication, customer service orientation, and attention to detail are crucial soft skills for effectively supporting clients and troubleshooting complex issues. Mastering these skills ensures successful system integrations, minimizes downtime, and delivers high-quality support to clients and stakeholders.

What is an integration support specialist?

Integration Support Specialists are professionals who help organizations connect and maintain different software systems, applications, or platforms so they work together efficiently. They troubleshoot issues, implement integration solutions, and provide technical support to ensure seamless data flow and system compatibility. These specialists often work closely with IT teams, vendors, and end-users to resolve integration problems and improve business processes.

How much do integration support specialists make?

Integration Support Specialists typically earn a median annual salary ranging from $60,000 to $80,000, depending on experience, location, and industry. Salaries can increase with certifications in relevant tools or platforms and proficiency in troubleshooting integration issues using APIs and middleware.

What are some common challenges integration support specialists face when working with clients during software implementation?

Integration Support Specialists often encounter challenges such as aligning diverse client systems with new software, troubleshooting compatibility issues, and managing varying client technical expertise. Clear communication and patience are key, as the role involves guiding clients through complex processes and addressing unexpected technical roadblocks. Working closely with both internal development teams and client stakeholders, Integration Support Specialists must balance technical problem-solving with customer-focused service to ensure smooth and successful software adoption.
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Integration Support Specialist jobs near you
Infographic showing various Integration Support Specialist job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $91,617 per year, or $44 per hour.

Integration Support Specialist

Follett

Westchester, IL

Full-time

Re-posted 23 days ago

Follett rating

4.9

Company rating: 4.9 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

620th of 729 rated retailers

Job description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Integrations Support Specialist is responsible for providing Tier 2 technical support for Follett's integrations ecosystem, including Follett Integrations, Follett Willo, and legacy connectors. This role focuses on diagnosing, troubleshooting, and resolving integration-related issues across SIS, LMS, SSO, LTI, SFTP/file-based exchanges, APIs, and related data flows.

This role works within established processes and escalation paths to resolve technical issues, ensure system stability, and support the successful operation of customer integrations. The Specialist partners closely with internal teams to ensure the timely resolution of issues and accurate documentation of support activities.

Success in this role requires strong technical troubleshooting skills, attention to detail, and the ability to work effectively in a fast-paced, queue-driven support environment.

Responsibilities

Integration Support & Issue Resolution:

  • Provide Tier 2 technical support for integration-related issues across LMS, SIS, SSO, LTI, SFTP/file-based transfers, APIs, and related systems.
  • Investigate, troubleshoot, and resolve configuration, data, and connectivity issues within defined processes and escalation frameworks.
  • Monitor assigned support queues and respond to incoming tickets in a timely and accurate manner.
  • Use established documentation and troubleshooting guides to resolve common and known issues.
  • Escalate complex or high-impact issues to senior team members or leadership as needed.

System Monitoring:

  • Assist in monitoring integration health and identifying potential issues or inconsistencies in system behavior.
  • Verify that data is flowing correctly between systems and troubleshoot mismatches or unexpected behavior.
  • Support identification of recurring issues or anomalies in integration performance.

Process Improvement & Documentation:

  • Document troubleshooting steps, resolutions, and ticket updates accurately within support systems (Zendesk, Jira, etc.).
  • Communicate clearly with internal teams and stakeholders regarding issue status and resolution.
  • Contribute to the knowledge base content by documenting common issues and resolutions.
  • Support the development of best practices that improve scalability, consistency, and quality across integration workflows.
  • Bachelor's degree or equivalent.
  • 1-3 years of experience working with clients on technology partnerships involving system integrations.
  • Experience configuring or supporting learning tools within LMS platforms such as Blackboard, Canvas, D2L/Brightspace, and Moodle.
  • Familiarity with student information systems (SIS) such as Ellucian Banner, Colleague, PeopleSoft, Jenzabar, DataTel, and Workday is a plus.
  • Strong problem-solving skills to troubleshoot and resolve integration-related issues.
  • Experience in technical support, helpdesk, or customer support environments.
  • Proven ability to collaborate with internal teams and external partners to resolve technical issues.
  • Familiarity with ticketing systems such as Jira, Zendesk, and ServiceNow.
  • Experience with Salesforce is a plus.
  • Familiarity with SQL for querying and troubleshooting data issues.
  • Basic understanding of database concepts and data structures.
  • Experience in troubleshooting system connectivity issues in distributed environments.
  • Exposure to Linux and Windows environments for basic troubleshooting.
  • Basic familiarity with networking concepts, including VPNs, firewalls, and related tools.
  • Experience working with flat files and file-based integrations using SFTP.
  • Ability to troubleshoot file delivery, formatting, and transfer issues.
  • Proficiency in Microsoft Excel for filtering, sorting, and basic analysis to support issue investigation and reporting.
  • Strong written and verbal communication skills.
  • Ability to explain technical issues clearly to both technical and non-technical audiences.
  • Experience creating or maintaining technical documentation or support knowledge articles.

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