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Integration Support Specialist Jobs (NOW HIRING)

Follett

Integration Support Specialist

Westchester, IL · On-site

The Integrations Support Specialist is responsible for providing Tier 2 technical support for Follett's integrations ecosystem, including Follett Integrations, Follett Willo, and legacy connectors.

Opiniion

Integrations Support Specialist

Lehi, UT · On-site

As an Integrations & Automation Support Specialist at Opiniion, you'll be the go-to person for ... Troubleshoot and resolve integration-related support tickets in a timely and professional manner

Payliance

Integration Specialist

Columbus, OH · On-site

Today, we process more than $63 billion annually , support 40,000+ merchant locations , and serve ... About the Role The Integration Specialist is the technical engine behind Payliance's sales and ...

Payliance

Integration Specialist

Columbus, OH · Remote

Today, we process more than $63 billion annually , support 40,000+ merchant locations , and serve ... About the Role The Integration Specialist is the technical engine behind Payliance's sales and ...

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Integration Support Specialist information

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$33K

$91.6K

$143.5K

How much do integration support specialist jobs pay per year?

As of Jun 28, 2026, the average yearly pay for integration support specialist in the United States is $91,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What does an integration specialist do?

An integration support specialist is responsible for connecting different software systems and ensuring they work together smoothly. They troubleshoot integration issues, configure APIs, and may use tools like middleware or scripting languages to facilitate data exchange. This role often requires technical knowledge of software platforms and strong problem-solving skills.

How much do integration specialists make?

Integration Support Specialists typically earn between $60,000 and $90,000 annually, depending on experience, certifications, and location. Salaries can vary based on the complexity of systems supported and the industry they work in, with some roles offering additional benefits or bonuses.

What are the key skills and qualifications needed to thrive as an Integration Support Specialist, and why are they important?

To thrive as an Integration Support Specialist, you need strong problem-solving abilities, experience with data integration concepts, and a background in computer science or a related field. Familiarity with integration platforms (such as MuleSoft or Dell Boomi), APIs, and basic scripting or programming is often required, along with relevant certifications. Excellent communication, customer service orientation, and attention to detail are crucial soft skills for effectively supporting clients and troubleshooting complex issues. Mastering these skills ensures successful system integrations, minimizes downtime, and delivers high-quality support to clients and stakeholders.

What are Integration Support Specialists?

Integration Support Specialists are professionals who help organizations connect and maintain different software systems, applications, or platforms so they work together efficiently. They troubleshoot issues, implement integration solutions, and provide technical support to ensure seamless data flow and system compatibility. These specialists often work closely with IT teams, vendors, and end-users to resolve integration problems and improve business processes.

How much do integration specialists make in the US?

Integration Support Specialists in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Salaries can vary based on technical skills, certifications, and the complexity of systems supported.

What jobs pay $2000 a day?

In the field of integration support, highly specialized roles such as senior integration consultants or technical project managers can earn around $2,000 per day, especially with extensive experience, certifications, and working for large organizations or consulting firms. These roles often require advanced technical skills, certifications like PMP or ITIL, and the ability to manage complex integration projects under tight deadlines.

What are some common challenges Integration Support Specialists face when working with clients during software implementation?

Integration Support Specialists often encounter challenges such as aligning diverse client systems with new software, troubleshooting compatibility issues, and managing varying client technical expertise. Clear communication and patience are key, as the role involves guiding clients through complex processes and addressing unexpected technical roadblocks. Working closely with both internal development teams and client stakeholders, Integration Support Specialists must balance technical problem-solving with customer-focused service to ensure smooth and successful software adoption.
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Integration Support Specialist jobs near you
Integration Support Specialist

Integration Support Specialist

Follett

Westchester, IL • On-site

Full-time

Posted 16 days ago

Follett rating

5.0

Company rating: 5.0 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

600th of 719 rated retailers

Job description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Integrations Support Specialist is responsible for providing Tier 2 technical support for Follett's integrations ecosystem, including Follett Integrations, Follett Willo, and legacy connectors. This role focuses on diagnosing, troubleshooting, and resolving integration-related issues across SIS, LMS, SSO, LTI, SFTP/file-based exchanges, APIs, and related data flows.

This role works within established processes and escalation paths to resolve technical issues, ensure system stability, and support the successful operation of customer integrations. The Specialist partners closely with internal teams to ensure the timely resolution of issues and accurate documentation of support activities.

Success in this role requires strong technical troubleshooting skills, attention to detail, and the ability to work effectively in a fast-paced, queue-driven support environment.

Responsibilities

Integration Support & Issue Resolution:

  • Provide Tier 2 technical support for integration-related issues across LMS, SIS, SSO, LTI, SFTP/file-based transfers, APIs, and related systems.
  • Investigate, troubleshoot, and resolve configuration, data, and connectivity issues within defined processes and escalation frameworks.
  • Monitor assigned support queues and respond to incoming tickets in a timely and accurate manner.
  • Use established documentation and troubleshooting guides to resolve common and known issues.
  • Escalate complex or high-impact issues to senior team members or leadership as needed.

System Monitoring:

  • Assist in monitoring integration health and identifying potential issues or inconsistencies in system behavior.
  • Verify that data is flowing correctly between systems and troubleshoot mismatches or unexpected behavior.
  • Support identification of recurring issues or anomalies in integration performance.

Process Improvement & Documentation:

  • Document troubleshooting steps, resolutions, and ticket updates accurately within support systems (Zendesk, Jira, etc.).
  • Communicate clearly with internal teams and stakeholders regarding issue status and resolution.
  • Contribute to the knowledge base content by documenting common issues and resolutions.
  • Support the development of best practices that improve scalability, consistency, and quality across integration workflows.

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