Provider Operations Manager Jobs (NOW HIRING)

ORGANIZATION SUMMARY: The Minneapolis Downtown Improvement District (the “DID”) is a 501 (c) 6 corporation (formed January 2009) that implements services and programs in a 120+ block area of Downtown Minneapolis (the “District”).  The mission of the DID is to “Preserve and enhance a vital and attractive Downtown Minneapolis for the people who invest in, work, shop, visit and live here”. 

The DID’s administrative services (offices spaces, systems, staff, etc.) are provided to DID via a services agreement with the mpls downtown council (the “mdc”).  This position will be an employee of the mdc serving to implement the DID.  The mdc shares the same primary mission for Downtown Minneapolis.

POSITION SUMMARY: This position will primarily assist with the planning, implementation, and oversight of maintenance, greening and other operational efforts within the 120 Block District boundaries.  This position will work collaboratively with the public and private sector to provide services that improve the vitality and maintain the condition of Downtown Minneapolis.  Position responsibilities often require long periods of time outdoors; walking, observing & maintaining various items within the District.  This includes interacting with business owners and the general public.  Core hours will follow general business hours but will at times flex to include evening and possibly weekend hours.  Additionally, this position works with DID management team members to assist in planning and implementing DID services.  It responds to the Director of Operations (DO) and committees of the Board and stakeholders in planning for and implementing services and initiatives.

JOB TITLE:  Operations Manager          LOCATION:  Downtown Minneapolis 

SALARY:  DOQ                       TYPE:  Full Time                         

SUPERVISOR:  Reports to the DID Director of Operations 

The DID and mdc are equal employment opportunity employers and do not discriminate against employees or job applicants on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, marital, family, veteran status or any other status or condition protected by applicable state or federal laws. The DID and mdc are committed to recruiting and hiring qualified individuals without regard to protected status and encourage minorities, women, individuals with disabilities and veterans to apply for open positions.

PRIMARY DUTIES AND RESPONSIBILITIES:

1.      Vendor Coordination -- Assist with the coordination and oversight of vendors providing operational services for the DID.  Provide input and insight to help with the development of total program budgets and schedules.  Assist in planning future year work plans.  Collect, organize and file/distribute project documentation.  Ensure timely implementation, quality control, and completion of all vendor and contract activities.  Ensure that procedures are set up for project-related maintenance and service.  

2.      General Maintenance and Repair Work – Perform occasional, hands-on maintenance and repair work when a vendor is not involved or available.  Any maintenance or repairs will be at the direction of the Director of Operations.  Examples include: minor irrigation system repairs, touch-up painting, plant removal & replacement, HVAC filter replacement, etc.  Position requires ability to lift moderately heavy objects, climb ladders and perform duties requiring normal strength.

3.      Facilities Management – Light responsibility for management of the DID Operations office space.  This includes tracking & ordering basic supplies, working with the Director of Operations to ensure space is operational, and communicating with the property landlord when directed.

4.      Community and Public Relations – Ensure that the organization and its mission, programs, products and services consistently present a strong, positive image to stakeholders and the general public.  This would include all DID services, e.g., safety, cleanliness and greenery, etc.

5.      Support of Management -- Support operations and implementation of strategies and tactics as directed by Director of Operations.  This includes working on new programs, assisting other team members, taking initiative when and where appropriate, and other tasks as assigned.  

QUALIFICATIONS

1.     Minimum of Associates degree with relevant operational experience.

2.     Experience with some aspect of real estate, landscaping, and/or asset or project management, is desirable.

3.     Exposure to urban planning or public works is a plus

CORE COMPETENCIES

1.     Excellent administrative skills, both “soft” and technical.

2.     Excellent customer service, human relations, and interpersonal skills.

3.     Introductory level skills in project management   

4.     Experience with vendor coordination and oversight.

5.     Interpersonal influence – values and nurtures relationships, effectively represents the organizations in external and internal matters, and relates comfortably and effectively to management.

6.     Strong skills developing and sustaining community and public relationships and partnership.

7.     Committed to a high degree of customer service.

8.     Demonstrated analytical, critical thinking, and problem solving skills.

9.     Ability to coordinate multiple projects and respond to changing needs.

10.  Solid organizational skills.

11.  Ability to produce reports and analysis on deadline.

12.  Ability to work independently and within a team environment.

13.  Effective written and oral communication skills.

14.  Proficient in MS Office applications; particularly Excel, Word and PowerPoint.