Program Analyst Jobs in Ohio (NOW HIRING)

Summary
The VA Northeast Ohio Healthcare System is recruiting for an Management and Program Analyst. The Management and Program Analyst will function in Neurology Service.
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Duties
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Major Duties:
Program Analysis 40%

• The incumbent is responsible for performing daily analysis on all measures and requirements dealing with the Neurology and Dermatology Services.
• The incumbent is responsible for first level resolution of any service gaps or utilization opportunities that are identified. These critical thinking skills include the ability to appropriately identify situations that require escalation. Coaching practitioners will be necessary.
• This Program Analyst serves as the Subject Matter Expert (SME) for all Service Access measures.
• The incumbent will collect, compile and track statistical information in support of program operations of substantial technical complexity.

Clinic Workflow Coordination 30%

• This position serves as auditor for workflow processes related to patient care delivered in Neurology and Dermatology Service Clinics. The incumbent ensures that daily reconciliation of all workflow processes occur. He/she ensures workflow is as smooth as possible, and that overall clinic utilization, e-consult, TeleHealth Overbook and DIGMA opportunities are maximized within each specialty section.
• The Analyst serves as the primary contact for the creation of new clinic grids in consultation with the Facility Clinic Profile Manager, and the modification of current clinic grids. He/she works with both the clerical and clinical staff to develop optimal grids to best utilize their time slots and availability. This function includes completion of relevant clinic request form, its subsequent submission through the proper channels to obtain necessary approval, and follow-up to ensure that it appears as intended in the VistA scheduling package in a timely fashion.
• Pre- and Post- implementation education of all relevant staff regarding clinic grid changes is also a primary function of this position. This Analyst uses the Clinic Access Tool and CUSS Report on a routine basis to determine if appropriate clinic usage is taking place, and if revisions to clinic structures are necessary. He/she maintains the ability to overbook all clinics, and to assign clinic scheduling keys to appropriate requesting individuals.
• Collects and analyzes data which identifies the need for programmatic enhancements. Provide program guidance and development of employees within the service to ensure understanding and compliance related to scheduling, workload capture, VSSC and other programs used to monitor the completion of the workload. Provides feedback to staff on appropriate completion of workload within a timely manner.

Administrative Management 30%

• Assists the Service Chief and Administrative Officer in gathering information and preparing reports or requests associated with budget analysis, space planning, purchase and replacement of equipment/supplies, staffing, policies, and continuing education and accreditation requirements.
• Guides daily workflow of administrative support services to ensure that inquiries, correspondence, and actions for the department are addressed appropriately. If necessary, formulate information papers and correspondence on a wide variety of subjects. Reviews and evaluates completed staff actions (memos, reports, studies facts sheets, information papers) for overall quality of the document, consistency, logic, soundness of recommendations and compliance with policy.
• Incumbent remains aware of planned and unplanned absences of the staff for timekeeping and reporting purposes to Group Practice Management. Incumbent will serve as the timekeeping approver in VATAS within the services for the following T&L, 337, 352 and F20.
• Manages the care line equipment system and responsible for completing the Enterprise Equipment Request portal, Strategic Equipment Planning Guide, and following through until delivery of equipment.
• The incumbent designs studies, training programs and organizational strategies for identifying opportunities to improve customer service and process quality. Analyzes key steps in the transaction process or business practice to identify potential for significant quality process improvements. Participates in the development of realistic quality improvement plans. Conducts extensive research of data from diverse sources. Extracts and assembles information. Uses advanced analytical techniques to develop conclusions.
• The incumbent will work directly with the supervisor in the development of new programs and with initiating programs from the national level. The incumbent will perform all research related to the program and develop procedures and policies for the programs. He/she will be responsible for marketing the program to veterans and providers.
• Performs other similar and related duties as required or directed.

Work Schedule: Monday-Friday 8:00 am-4:40pm
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst/PD919990
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education s described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format; Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms; Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; works with, understands, and evaluates technical information related to the job; advises others on technical issues. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education or a J.D., related to the work of the position. One year of graduate education is 18 semester hours or the number determined by the school attended to represent one year of full-time study. (Transcripts must be submitted). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first year of graduate level education. (Transcripts must be submitted).

You will be rated on the following Competencies for this position:

• Customer Service
• Technology Application
• Clerical
• Critical Thinking
• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is usually sedentary, but it requires periods of walking, standing, bending or climbing, and employees may carry light items such as books, instruments, laptops, and other similar materials.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
This job opportunity announcement may be used to fill additional vacancies.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive serv...