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Product Support Analyst Jobs in Virginia (NOW HIRING)

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats ... Communicate with CADE leadership regarding test results and changes to the end-product requirements

Media Trust

Operational Support Analyst

Mclean, VA · Remote

Navigate and utilize TMTs internal platforms to support product setup and ongoing service delivery ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

World Market

DC Support Analyst

Windsor, VA · On-site

... products from around the world. Our assortment is curated with stylish home décor, quality ... Benefits that support health, financial security, and personal life needs. Learn more about ...

Dlapiper

Litigation Support Analyst

Reston, VA · Hybrid

$46.15 - $73.38/hr

Provides daily metrics of document reviews; generates data productions and performs quality control ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software ...

World Market

DC Support Analyst

Windsor, VA

$28.50 - $36/hr

... of products from around the world. Our assortment is curated with stylish home decor,quality ... Benefits that support health, financial security, and personal life needs. Learn more about ...

Bectech Inc

Engineering Support Analyst

Dahlgren, VA · On-site

Engineering Support Analyst Job Summary: Basic Engineering Concepts & Technologies, Inc. (BecTech ... Develop and deliver critical programmatic reports, products, and weekly and monthly technical ...

COMFORT SYSTEMS

Computer Support Analyst

Reston, VA · On-site

$52 - $94/hr

... Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique ... into the production environment, responsible for ensuring mission readiness. * Manages change ...

New

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... into the production environment, responsible for ensuring mission readiness. 2) Manages change ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... into the production environment, responsible for ensuring mission readiness. 2) Manages change ...

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All JobsProduct Support Analyst JobsProduct Support Analyst Jobs in Virginia

Product Support Analyst information

See Virginia salary details

$14

$37

$66

How much do product support analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for product support analyst in Virginia is $37.77, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $48.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

What are popular job titles related to Product Support Analyst jobs in Virginia?

For Product Support Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Virginia look for?

The top searched job categories for Product Support Analyst jobs in Virginia are:

What are popular job titles related to Product Support Analyst jobs in VA?

For Product Support Analyst jobs in VA, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $78,554 per year, or $37.8 per hour.

Application Support Analyst

IntelliPro Group Inc.

Richmond, VA • On-site

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Associate Systems Analyst

Duration: 6 Months + Possible Extension
Pay Rate: $30 - $32/hr on W2
Location: Richmond, VA

Job Overview

The Associate Systems Analyst will provide technical support for business applications and assist with application systems analysis across a variety of applications and technologies. The role will support applications and infrastructure in both Windows and Linux environments and work across multiple projects and platforms.

Key Responsibilities
  • Provide technical support for enterprise applications and related infrastructure.
  • Perform application systems analysis, technical analysis, and documentation.
  • Conduct system design and business information flow studies.
  • Recommend appropriate computer platforms, workstations, security devices, and communication protocols.
  • Develop technical specifications, system use cases, and wireframes.
  • Conduct unit, system, and integration testing.
  • Support applications and infrastructure across Windows and Linux environments.
  • Work within multi-platform server environments across multiple projects.
  • Support batch data loads and application interfaces.
  • Install, configure, and upgrade vendor products in Windows and Linux environments.
  • Maintain and manage defect lists, remediation activities, and testing.
  • Collaborate with multidisciplinary teams and communicate effectively with technical and business stakeholders.
Required Technical Skills
  • Windows/IIS Servers
  • Linux / Red Hat Linux
  • Citrix
  • WebLogic
  • Oracle
  • SQL Server
  • MS Access
  • FTP/SFTP
  • XML
  • HTML
  • Web Services
  • Distributed Computing
  • Active Directory
  • Firewall-protected applications
  • Batch data loads and application interfaces
  • Vendor product installation and upgrades in Windows and Linux environments
Required Qualifications
  • 2+ years of experience developing conceptual and detailed designs for application software.
  • 2+ years of experience in technical analysis and documentation.
  • 2+ years of experience developing use cases and scenarios.
  • 2+ years of experience with application change management and application testing.
  • 2+ years of experience supporting Windows/IIS and Linux environments.
  • 2+ years of experience supporting batch data loads and application interfaces.
  • 2+ years of experience installing and upgrading vendor products in Windows and Linux environments.
  • Bachelor's degree in Computer Engineering, Computer Science, Information Services, or a related field.
  • Experience working in a large-scale IT environment.
Soft Skills
  • Strong verbal and written communication skills.
  • Ability to lead, collaborate, and work effectively across multidisciplinary teams.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple projects and assignments in a technical environment.
     

    About Us:

    Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

    IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

    Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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