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Product Support Analyst Jobs in Virginia (NOW HIRING)

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Support RTAM operations using Microsoft (MS) Office products and Adobe products suites for document ... Analyze and recommend solutions to program resource issues. EDUCATION * Candidate shall possess a ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Support RTAM operations using Microsoft (MS) Office products and Adobe products suites for document ... Analyze and recommend solutions to program resource issues. EDUCATION * Candidate shall possess a ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support ... Proficiency in Microsoft Office products. * Familiarity with congressional hearing procedures.

KACE

Program Support Analyst

Falls Church, VA · On-site

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... Experience using Microsoft Office products (e.g.: Excel, Word, PowerPoint) sufficient to compile ...

MVM, Inc.

Program Support Analyst

Falls Church, VA · On-site

$75 - $82/hr

Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Schedule: Due to the ... Experience using Microsoft Office products (e.g.: Excel, Word, PowerPoint) sufficient to compile ...

New

KACE

Program Support Analyst

Falls Church, VA · On-site

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... Experience using Microsoft Office products (e.g.: Excel, Word, PowerPoint) sufficient to compile ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

Navigate and utilize TMT's internal platforms to support product setup and ongoing service delivery ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

Cooley

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$50 - $70/hr

Support RTAM operations using Microsoft (MS) Office products and Adobe products suites for document ... Analyze and recommend solutions to program resource issues. EDUCATION * Candidate shall possess a ...

Cooley LLP

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

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Showing results 21-40

All JobsProduct Support Analyst JobsProduct Support Analyst Jobs in Virginia

Product Support Analyst information

See Virginia salary details

$14

$37

$66

How much do product support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for product support analyst in Virginia is $37.77, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $48.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

What are popular job titles related to Product Support Analyst jobs in Virginia?

For Product Support Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Virginia look for?

The top searched job categories for Product Support Analyst jobs in Virginia are:

What are popular job titles related to Product Support Analyst jobs in VA?

For Product Support Analyst jobs in VA, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $78,554 per year, or $37.8 per hour.

Policy Support Analyst

Corps Solutions

Quantico, VA • On-site

$70K - $170K/yr

Full-time

Re-posted 20 days ago

Job description

Policy Support Analyst
Quantico, VA
The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting policy writing and requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Support incoming calls and emails as necessary and provide information for referral to the appropriate RTAM section. Provide correspondence support for Range Safety and Design, Range Training Systems, and Range Control Systems and Support.
  • Support coordination and participate in documenting various planning meetings, conferences, and off-site meetings. Support, coordinate, and track actions and responses using the Tasker Management Tool.
  • Analyze RTAM Range Support operations for the efficiencies in the administrative functions of USMC military ranges IAW MCO 3550.10.6.6.4
  • Provide policy-related administrative assistance services to include supporting group efforts and discussions.
  • Draft, edit, and support the preparation of reports, presentations, charts, spreadsheets, and travel and provide Defense Travel System (DTS) support for the Branch.
  • Support RTAM operations using Microsoft (MS) Office products and Adobe products suites for document word processing, spreadsheet and presentation development and data entry services.
  • Support policy development, program analysis, and resource planning.
  • Analyze and recommend solutions to program resource issues.

EDUCATION
  • Candidate shall possess a Bachelor's Degree for this position.
  • A High School Diploma with 5 years of experience is also acceptable for this position.

EXPERIENCE
  • Candidates should have at least three (3) years of experience in a discipline related to general administration, human resources, business or an equivalent combination thereof.
  • Knowledge of RTAM section and program management is required for this position.

CORE SKILLS/COMPETENCIES
Required Knowledge, Skills and Abilities
  • A proactive attitude and the ability to work as part of a team or independently
  • Strong adherence to schedules, deadlines, and the ability to focus and pay attention to detail
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills
  • Exceptional organizational, planning, and prioritization abilities
  • Proficient in computer applications such as MS Office, MS Excel, and Google Applications.

WORKING CONDITIONS
  • Capacity to sit for extended periods of time and maintain focus
  • Daily travel in local area during workday (including use of personal vehicle)
  • May require business related travel
  • Ability to work occasional evenings and weekends as needed

SECURITY CLEARANCE
  • A Secret security clearance is required for this position

ESTIMATED COMPENSATION
  • $70,000-$170,000

This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.

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