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Product Support Analyst Jobs in Indiana (NOW HIRING)

Duke Energy

Product Analyst

Plainfield, IN · Hybrid

The Product Analyst provides analytical support to Product Owners or Product Managers engaged in the discovery, design and delivery of products. Responsibilities * Assist product owner with user ...

DwyerOmega

Product FPA Analyst

Michigan City, IN · On-site

Summary The Product FP&A Analyst supports global product-line P&L, margin and mix analysis, and product reporting. The role helps build audit-ready product profitability from OneStream and supports ...

New

Amcor plc

Product Line Analyst

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... support product line strategies and profitability goals. Responsibilities: • Analyze costs ... market dynamics and competitive activity for assigned market(s) • Independently make decisions ...

Amcor

Product Line Analyst

Evansville, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... also support product line strategies and profitability goals. Responsibilities: Analyze costs ... market dynamics and competitive activity for assigned market(s) Independently make decisions and ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

  • Medical

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... IT systems, new product releases, and emerging technologies to provide proactive support.

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

  • Medical

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... IT systems, new product releases, and emerging technologies to provide proactive support.

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

  • Medical

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... IT systems, new product releases, and emerging technologies to provide proactive support.

Atkore Management, LLC

Product Engineer

Merrillville, IN · On-site

This role supports CAD design, drawing creation, BOM development, engineering documentation, product data accuracy, technical analysis, and project execution for new and existing products. The ideal ...

New

Atkore International Group

Product Engineer

Merrillville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports CAD design, drawing creation, BOM development, engineering documentation, product data accuracy, technical analysis, and project execution for new and existing products. The ideal ...

New

Toyota

Business Systems Analyst

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create and maintain functional specification documents for software products supporting BSA projects. * Communicate with the project's Business Systems Analyst II and/or project stakeholders to ...

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All JobsProduct Support Analyst JobsProduct Support Analyst Jobs in Indiana

Product Support Analyst information

See Indiana salary details

$13

$36

$64

How much do product support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for product support analyst in Indiana is $36.25, according to ZipRecruiter salary data. Most workers in this role earn between $27.45 and $46.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What is a product support analyst's salary?

The average salary for a product support analyst typically ranges from $50,000 to $75,000 annually, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with specialized skills can earn over $80,000. Certifications in customer support or technical tools can also influence compensation.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for software or hardware products, helping customers resolve issues and ensuring product functionality. They often use diagnostic tools, document problems, and communicate solutions to users, requiring strong communication skills and technical knowledge. The role may involve working with cross-functional teams and maintaining support documentation to improve product performance.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What are popular job titles related to Product Support Analyst jobs in Indiana?

For Product Support Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Indiana look for?

The top searched job categories for Product Support Analyst jobs in Indiana are:

What are popular job titles related to Product Support Analyst jobs in IN?

For Product Support Analyst jobs in IN, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,396 per year, or $36.2 per hour.

Product Support Specialist - Relocate to Warroad, MN

Marvin

South Bend, IN • On-site

$22 - $26/hr

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

Job Overview:

Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.  

You'll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!    

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications 
  • Prepare pricing, estimates, structural analyses, and AutoCAD drawings 
  • Solve complex and unique challenges using creative and practical problem-solving 
  • Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities 
  • Support and educate dealers, channel partners, and trade professionals 
  • Contribute to departmental accuracy, responsiveness, and service quality goals 
You're a good fit if you have (or if you can):
  • 1-2 years of experience in estimating, drafting, construction, or a related discipline 
  • Comfort using Microsoft Office products 
  • Ability to learn AutoCAD through provided training  
  • Collaboration skills paired with sound judgment in a business environment 
Also want to make sure you have:
  • Associate degree in a related field preferred 
  • Technical curiosity and the ability to learn product systems quickly 
  • Ability to self-manage priorities, timelines, and details 
  • A solution-oriented mindset and comfort navigating ambiguity 
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $22.00 - $26.00 per hour, pay based on experience

Apply