Problem Manager Jobs in Texas (NOW HIRING)

The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...

Incident and problem management Receive escalation from L2 Create and track problem records with Problem management and close it within SLA Lead thorough root cause analysis and facilitate engagement ...

Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...

Incident and problem management Receive escalation from L2 Create and track problem records with Problem management and close it within SLA Lead thorough root cause analysis and facilitate engagement ...

Lead incident management, problem management, root cause analysis, patch analysis, and high severity production issue resolution within SLA requirements * Troubleshoot and diagnose complex ERP ...

Preferred experience in incident and problem management

Preferred experience in incident and problem management

Qualifications - Minimum of 3 years supervisory/management experience. - 5 years experience with handling vaulted media - Possess working knowledge of incident and problem management - Must be able ...

Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. * Help fill in a position while daily/ weekly ...

Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution. * Help fill in a position while daily/ weekly ...

Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...

... Management, Problem Management, and Release Management Professional Skills Strong communication, presentation, and documentation skills Proven leadership, influence, and consensus building ...

Champion problem management best practices, drive root cause resolution & reduce future incidents. * Identify risks and issues and develops recommendations that address significant risks and complex ...

... Management, Problem Management, and Release Management Professional Skills Strong communication, presentation, and documentation skills Proven leadership, influence, and consensus building ...

Problem Management Module * Change Management Module * Asset Management Module * Configuration Management Database (CMDB) Module * Service Catalog Module * Service Level Management Module * Knowledge ...

Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

... Change & Problem Management via ServiceNow • Troubleshoot and resolve Endur + ODW-related issues end-to-end • Partner with business stakeholders and IT teams across Trading & Supply ...

Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

This role is built for a self-starter who thrives in complex problem spaces, quickly identifies ... Partner with Problem Management teams to investigate and resolve client reported issues and ...