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Problem Manager Jobs in Texas (NOW HIRING)

DataBank

Account Manager

Plano, TX · On-site

Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution.

Apple Inc.

Senior Incident Manager

Austin, TX · On-site

$115 - $145/hr

Partner closely with Problem Management to translate post-incident learnings into prevention work. * Continuously improve response playbooks, and escalation paths. * Build strong working ...

Apple

Senior Incident Manager

Austin, TX · On-site

Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...

Apple

Senior Incident Manager

Austin, TX · On-site

Partner closely with Problem Management to translate post-incident learnings into prevention work. Continuously improve response playbooks, and escalation paths. Build strong working relationships ...

Aquent

Operations Specialist

Southlake, TX · On-site

$33.12 - $36.80/hr

Track action items through tracking and problem-management tools, monitoring ownership, due dates, progress, completeness, and closure status. * Identify accountability and documentation gaps ...

Aquent Talent

Operations Specialist [212443]

Southlake, TX · On-site

$33.12 - $36.80/hr

Analyze incident and problem-management data to identify recurring themes, systemic risks, and opportunities to improve remediation quality and process consistency. * Design and enhance workflows ...

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Problem Manager information

See Texas salary details

$26.1K

$57.2K

$107.6K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Texas is $57,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Texas?

For Problem Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Texas look for?

The top searched job categories for Problem Manager jobs in Texas are:

What cities in Texas are hiring for Problem Manager jobs?

Cities in Texas with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,227 per year, or $27.5 per hour.

Manager, Advisor Platform Production Support and Integrations

kestra

Encino, TX

Full-time

Re-posted 19 days ago

Job description

Lead with Purpose. Partner with Impact. 

Kestra is seeking a strategic, execution-oriented Product Manager to own Platform Production Support and Platform Integrations with third-party vendors. This role blends product management and operational leadership—driving platform reliability, supportability, and service health while shaping an integrations roadmap that enables business capabilities through secure, scalable vendor connectivity.

You will partner with engineering, operations, security/compliance, and business stakeholders to establish clear support models, operational metrics (SLA/SLO/SLI), and continuous-improvement mechanisms (runbooks, problem management, root-cause analysis). You will also lead the end-to-end integration lifecycle with external vendors—from intake and prioritization to technical requirements, testing/certification, release readiness, and ongoing performance management.

What you’ll Do:

  • Own the platform production support product vision and roadmap, aligning reliability and support outcomes with corporate objectives and measurable business impact.
  • Define and evolve the production support operating model (intake, triage, escalation, incident communications, and handoffs across engineering, service desk, and business teams).
  • Establish and manage reliability metrics (SLAs/SLOs/SLIs), error budgets, and health dashboards; regularly report service performance and improvement plans to stakeholders.
  • Lead incident and problem-management practices including severity definitions, on-call readiness, post-incident reviews, root-cause analysis (RCA), and tracking corrective/preventive actions to completion.
  • Own the platform integrations roadmap with third-party vendors, including intake/prioritization, functional and non-functional requirements, and value measurement.
  • Manage vendor integration delivery and operations: API/contract standards, security and compliance reviews, testing/certification, release readiness, change management, and ongoing vendor performance (availability, latency, defects, and support responsiveness).
  • Proven ability to lead product strategy and execution while operating effectively in a production environment (tradeoffs, prioritization under pressure, and crisp decision-making).
  • Strong understanding of production support disciplines (incident, problem, and change management) and familiarity with SRE/ITIL concepts.
  • Experience delivering platform integrations with third-party vendors, including APIs, data exchange patterns, and integration testing/certification practices.
  • Strong stakeholder management and incident communications skills, with the ability to translate technical issues into clear business impact and updates.
  • Demonstrated ability to create operating mechanisms (runbooks, playbooks, support workflows) and drive continuous improvement through data and retrospectives.
  • Vendor-management skills, including partnering on roadmaps, setting expectations, and holding vendors accountable to service levels and remediation timelines.
  • Strong analytical skills with experience defining and monitoring KPIs (availability, incident trends, MTTR, defect escape rate, integration throughput, and adoption).
  • Ability to partner deeply with engineering on architecture tradeoffs (resiliency, observability, scalability) and to influence without formal authority across multiple teams.

 

What You Bring: 

  • 5+ years of product management experience, with demonstrated delivery of platform capabilities in a cross-functional environment.
  • Bachelor’s degree or equivalent work experience in Business, Information Systems, Computer Science, or related field (advanced degree a plus).
  • Experience partnering with production support, NOC/service desk, or SRE/operations teams; comfort participating in incident response and driving post-incident improvements.
  • Experience delivering and operating third-party integrations (vendor management, API/data contracts, security/compliance reviews, and release/change management) strongly preferred.

Apply