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Problem Manager Jobs in Irving, TX (NOW HIRING)

MN8 Energy

Solar Supervisor

Dallas, TX

Work inside in front of a computer 50% of the time or more, utilizing various applications and a CMMS (Computerized Maintenance Management System) system to manage daily schedules and reports from ...

PetSmart Careers

PetsHotel Lead

Southlake, TX

$15.58 - $22.26/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetSmart

PetsHotel Lead

Southlake, TX · On-site

$15.58 - $22.26/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

Inficare Technologies

Change Manager

Dallas, TX · On-site

Identify recurring issues and partner with Problem Management for long-term remediation. X. Reporting & Continuous Improvement * Prepare weekly, monthly, and quarterly reports for Change & Major ...

Formfactor

IT Operations Manager

Farmers Branch, TX · On-site

Drive problem management and root cause analysis to reduce recurring incidents and improve service stability. * Define and maintain global end-user support standards, operational playbooks, and ...

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Problem Manager information

See Irving, TX salary details

$26.9K

$59K

$110.9K

How much do problem manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for problem manager in Irving, TX is $58,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,200.00 and $80,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Irving, TX? For Problem Manager jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Irving, TX look for? The top searched job categories for Problem Manager jobs in Irving, TX are:
What cities near Irving, TX are hiring for Problem Manager jobs? Cities near Irving, TX with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Irving, TX as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,983 per year, or $28.4 per hour.

Incident and Problem Manager

NorthMark Strategies

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

The Company
NorthMark Compute & Cloud (NMC²) is backed by dedicated leadership and investment, with a clear mission as it operates at the bleeding edge of technology. Its goal is to scale and enhance the high-performance computing (HPC) and cloud infrastructure that supports its clients' research, production, and delivery, enabling breakthroughs that shape the industries of tomorrow. Its engineers build critical infrastructure to eliminate friction in scientific research, simulations, analysis, and decision-making, accelerating discovery and driving faster innovation.
The Position
The Incident & Problem Manager is accountable for establishing and operating the Incident Management and Problem Management practices within NMC², ensuring that service disruptions are resolved quickly, root causes are identified and eliminated, and lessons learned drive continuous improvement across the ITSM ecosystem. This combined role owns the full lifecycle of reactive and proactive service restoration; from initial detection and triage through resolution, root cause analysis, and known error documentation, ensuring minimal business impact and sustained service reliability.
The ITSM team is responsible for ensuring the reliability and stability of services across NMC²'s infrastructure and operations. The Incident & Problem Manager owns the end-to-end lifecycle of service disruptions, ensuring rapid restoration, effective escalation, and long-term resolution of underlying issues.
Working alongside Service Desk, Engineering, Data Center Operations, and vendors, you will lead major incident response, drive root cause analysis, and implement continuous improvement across the ITSM ecosystem. This role plays a critical part in maintaining service availability and improving operational maturity at scale.
Responsibilities:
  • Own and manage the end-to-end major incident process, acting as the primary escalation point for high-severity incidents
  • Lead incident response efforts, coordinating cross-functional teams to restore service as quickly as possible
  • Define and improve incident and problem management processes, ensuring consistent execution and high-quality data in Jira Service Management
  • Drive root cause analysis and problem management activities, ensuring recurring issues are identified and permanently resolved
  • Maintain and leverage a Known Error Database to document workarounds and solutions
  • Analyze incident trends and performance metrics to identify systemic issues and improvement opportunities
  • Partner with engineering, service owners, and change management to implement fixes and prevent recurrence
  • Produce regular reporting on KPIs such as MTTR, SLA performance, and incident trends

Requirements:
  • Bachelor's Degree or equivalent experience
  • 5+ years of experience in IT Service Management, with ownership of Incident and/or Problem Management
  • Proven experience managing major incidents in high-availability or mission-critical environments
  • Hands-on experience with Jira Service Management or similar ITSM tooling
  • Strong understanding of incident lifecycle management, escalation, and service restoration
  • Experience conducting root cause analysis and driving long-term remediation
  • Strong analytical and problem-solving skills, with the ability to identify trends in operational data
  • Excellent communication skills with the ability to coordinate across technical and non-technical teams
  • ITIL certification or equivalent experience preferred

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits & Perks:
  • Company-Paid Lunch Stipend: Lunch is provided via GrubHub
  • Company-Paid Benefits: 100% Employer-Paid Medical in our High Deductible Health Plan, Dental and Vision benefits for employees and their families, 16 weeks of Paid Parental Leave, Employee Assistance Program, Life insurance, Short-Term Disability and Long-Term Disability
  • 401(k): Company will match 100% of your contributions up to 6%
  • Optional Employee-Paid Benefits: Medical insurance in our PPO plan and a variety of other benefits such as Health Savings Accounts (with Company Contribution!), Flexible Spending Accounts, Supplemental Life Insurance, Wellhub and more.
  • Time Off: 25 days of Paid Time Off plus 12 company holidays

EQUAL OPPORTUNITY EMPLOYER
NORTHMARK STRATEGIES LLC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE COMPANY'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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