Own recurring off-board and on-board issues through the Problem Management process, including creating and maintaining problem records in Jira, performing impact analysis, defining priority based on ...
Own recurring off-board and on-board issues through the Problem Management process, including creating and maintaining problem records in Jira, performing impact analysis, defining priority based on ...
Engineering Quality - Problem Management Analyst #1058811 WHO WE ARE LOOKING FOR: * We are seeking an accomplished Problem Management Analyst Who we are looking for: * We are looking for an ...
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Engineering Quality - Problem Management Analyst #1058811 WHO WE ARE LOOKING FOR: * We are seeking an accomplished Problem Management Analyst Who we are looking for: * We are looking for an ...
Engineering Quality, Problem Solver
Troy, MI · On-site
$68K - $88K/yr
The Problem Solver will work on problem prevention (identifying risk and developing robust ... Define quality requirements, oversee quality maturity management, and validate functions and ...
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Engineering Quality, Problem Solver
Troy, MI · On-site
$68K - $88K/yr
The Problem Solver will work on problem prevention (identifying risk and developing robust ... Define quality requirements, oversee quality maturity management, and validate functions and ...
Managing critical product performance concerns through established governance processes (PPAC/SIMAC ... Leading structured problem solving projects using methodologies such as 8D, Six Sigma (DMAIC), and ...
Managing critical product performance concerns through established governance processes (PPAC/SIMAC ... Leading structured problem solving projects using methodologies such as 8D, Six Sigma (DMAIC), and ...
... Problem Solving ... Managing critical product performance concerns through established governance processes (PPAC/SIMAC ...
... Problem Solving ... Managing critical product performance concerns through established governance processes (PPAC/SIMAC ...
Product Development Problem Solver/Prevent Recurrence Supervisor
Dearborn, MI · On-site
$105K - $132K/yr
Foster a high-performance management style that values diverse perspectives while driving swift ... Technical Problem-Solving & Quality Oversight * Lead Complex Issue Resolution: Oversee and guide a ...
Product Development Problem Solver/Prevent Recurrence Supervisor
Dearborn, MI · On-site
$105K - $132K/yr
Foster a high-performance management style that values diverse perspectives while driving swift ... Technical Problem-Solving & Quality Oversight * Lead Complex Issue Resolution: Oversee and guide a ...
Problem solving experts in this department will focus on resolving design related failures ... Management Style: Proven history of process standardization and applying Lean Engineering ...
Problem solving experts in this department will focus on resolving design related failures ... Management Style: Proven history of process standardization and applying Lean Engineering ...
Product Development Problem Solver/Prevent Recurrence Supervisor
Dearborn, MI · Hybrid
$112K - $212K/yr
Management Style: Proven history of leading employees to perform at a high level, growing employee ... Oversee and guide a team of problem solving engineers (Six Sigma Black Belts) leading root cause ...
Product Development Problem Solver/Prevent Recurrence Supervisor
Dearborn, MI · Hybrid
$112K - $212K/yr
Management Style: Proven history of leading employees to perform at a high level, growing employee ... Oversee and guide a team of problem solving engineers (Six Sigma Black Belts) leading root cause ...
Manage warranty parts retrieval to return parts from the customer of warranty return centers to ... Strong problem solving / root causing. * Strong leadership, self-motivation and autonomy.
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Manage warranty parts retrieval to return parts from the customer of warranty return centers to ... Strong problem solving / root causing. * Strong leadership, self-motivation and autonomy.
Problem solving experts in this department will focus on resolving design related failures ... The position requires presentation of status and findings allowing diverse management exposure.
Problem solving experts in this department will focus on resolving design related failures ... The position requires presentation of status and findings allowing diverse management exposure.
Manage warranty parts retrieval to return parts from the customer of warranty return centers to ... Strong problem solving / root causing. * Strong leadership, self-motivation and autonomy.
Quick apply
Manage warranty parts retrieval to return parts from the customer of warranty return centers to ... Strong problem solving / root causing. * Strong leadership, self-motivation and autonomy.
Manage warranty parts retrieval to return parts from the customer of warranty return centers to ... Strong problem solving / root causing. * Strong leadership, self-motivation and autonomy.
Quick apply
Manage warranty parts retrieval to return parts from the customer of warranty return centers to ... Strong problem solving / root causing. * Strong leadership, self-motivation and autonomy.
IT Manager
Romulus, MI · On-site
$91K - $112K/yr
Drive problem management resolution and permanent corrective actions. * Provides key Plant IT contact for internal and external Adient Customers . * Ensures Company IT activities are communicated in ...
IT Manager
Romulus, MI · On-site
$91K - $112K/yr
Drive problem management resolution and permanent corrective actions. * Provides key Plant IT contact for internal and external Adient Customers . * Ensures Company IT activities are communicated in ...
IT Manager
Romulus, MI · On-site
$91K - $112K/yr
Drive problem management resolution and permanent corrective actions. * Provides key Plant IT contact for internal and external Adient Customers * Ensures Company IT activities are communicated in a ...
IT Manager
Romulus, MI · On-site
$91K - $112K/yr
Drive problem management resolution and permanent corrective actions. * Provides key Plant IT contact for internal and external Adient Customers * Ensures Company IT activities are communicated in a ...
Citrix Support
Dearborn, MI · On-site
Should be able to handle Problem Management calls, issue identification and Root Cause analysis. * Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
Citrix Support
Dearborn, MI · On-site
Should be able to handle Problem Management calls, issue identification and Root Cause analysis. * Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
Should be able to handle Problem Management calls, issue identification and Root Cause analysis. * Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
Should be able to handle Problem Management calls, issue identification and Root Cause analysis. * Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
Citrix Support Admin
Dearborn, MI · On-site
... Problem Management calls, issue identification and Root Cause analysis. 6. Should have extensive knowledge in Citrix Printing & knowledge on third party printing products. 7. Must have very good ...
Citrix Support Admin
Dearborn, MI · On-site
... Problem Management calls, issue identification and Root Cause analysis. 6. Should have extensive knowledge in Citrix Printing & knowledge on third party printing products. 7. Must have very good ...
Demonstrate strong problem-solving skills and provide production support to business with primary ... Management Bill of Material (BOM) , Bill of Process (BOP), Material Requirements Planning (MRP ...
Demonstrate strong problem-solving skills and provide production support to business with primary ... Management Bill of Material (BOM) , Bill of Process (BOP), Material Requirements Planning (MRP ...
The Self Storage Property Manager is responsible for overseeing the day-to-day operations and ... Attention to detail and problem-solving skills.
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The Self Storage Property Manager is responsible for overseeing the day-to-day operations and ... Attention to detail and problem-solving skills.
SAP Application Service Management Lead
$129K - $244K/yr
Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost ...
SAP Application Service Management Lead
$129K - $244K/yr
Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost ...
Problem Manager information
See Michigan salary details
$29.9K is the 25th percentile. Wages below this are outliers.
$24.4K - $31.3K
32% of jobs
$31.3K - $38.3K
2% of jobs
$38.3K - $45.2K
11% of jobs
The median wage is $47K / yr.
$45.2K - $52.1K
22% of jobs
$52.1K - $59.1K
5% of jobs
$64.7K is the 75th percentile. Wages above this are outliers.
$59.1K - $66K
4% of jobs
$66K - $72.9K
4% of jobs
$72.9K - $79.9K
5% of jobs
$79.9K - $86.8K
6% of jobs
$86.8K - $93.7K
6% of jobs
$93.7K - $100.7K
2% of jobs
$24.4K
$53.5K
$100.7K
How much do problem manager jobs pay per year?
As of Jun 23, 2026, the average yearly pay for problem manager in Michigan is $53,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,200.00 and $73,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What are popular job titles related to Problem Manager jobs in Michigan? For Problem Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Michigan look for? The top searched job categories for Problem Manager jobs in Michigan are:
What cities in Michigan are hiring for Problem Manager jobs? Cities in Michigan with the most Problem Manager job openings:
Stellantis rating
7.4
Based on 124 frontline employees who took The Breakroom Quiz
17th of 44 rated automakers
Job description
The Customer Operations team within the Global Operations & Customer Support organization is seeking a highly customer-obsessed, results-driven problem solver to ensure the timely and effective resolution of connected services customer issues. The ideal candidate will possess a strong understanding of the connected services ecosystem, including products, platforms, and their impact on the end-to-end automotive experience. This role requires a passion for tackling complex challenges, collaborating closely with cross-functional teams, and engaging in in-depth technical discussions with engineering teams to identify and implement innovative solutions. If you thrive in a fast-paced environment, enjoy solving impactful problems, and are motivated by delivering exceptional customer experiences, this opportunity is an excellent fit for you.
Key responsibilities include:
Basic Qualifications:
Preferred Qualifications:
Key responsibilities include:
- Analyze, triage, assign, escalate, and resolve both off-board and on-board issues across connected services programs through close cross-functional collaboration.
- Lead daily incident review meetings with the operations team to ensure accurate prioritization and proper assignment to the appropriate resolver groups.
- Own recurring off-board and on-board issues through the Problem Management process, including creating and maintaining problem records in Jira, performing impact analysis, defining priority based on business and customer impact, engaging the appropriate engineering teams, driving root-cause analysis, and coordinating implementation of corrective actions.
- Escalate high-impact issues through internal governance forums, including the Control Tower, to ensure visibility, alignment, and timely resolution.
- Support the review and approval process for Technical Service Bulletins (TSBs), Rapid Service Updates (RSUs), and Customer Satisfaction Notices (CSNs).
- Provide clear, timely communication of problem status, risks, and mitigation plans to leadership and key stakeholders.
- Track and support new software updates and releases, including FOTA and AOTA campaigns, as well as IVM initiatives, ensuring operational readiness.
- Collaborate with internal and external stakeholders-including product, business, marketing, and development teams-to support new launches and address escalations effectively.
- Respond to unexpected system and network outages by rapidly engaging the appropriate technical teams to drive resolution and minimize customer impact.
- Be a customer advocate in Release Control Board and Launch Gating meetings, ensuring operational considerations and customer experience are prioritized.
Basic Qualifications:
- A Bachelor's degree in engineering, Information Systems, Computer Science or related field
- A minimum of 5 years of overall experience
- Excellent ability to understand and communicate technical issues
- Strong sense of urgency and dedication to customer experience - Occasional support to outages and time sensitive assignments during off hours or weekends
- Excellent communication, organizational, and interpersonal skills
- Proficient in MS-Office, Service-Now, Jira, PowerBI
Preferred Qualifications:
- A minimum of 2 years of experience working on an Automotive Connected Services Program
- Knowledgeable in Connected Vehicle Backend Systems, Modem Provisioning and Security Certificates, Apple CarPlay, Android Auto, Connected Services features including remote operations, vehicle information, alerts, emergency services, FOTA, MOTA, In-Vehicle Wi-Fi, Vehicle systems and architecture
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