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Problem Manager Jobs in Michigan (NOW HIRING)

androidind

Shift Manager

Lansing, MI · On-site

$15.25 - $19.25/hr

SHIFT MANAGER JOB SUMMARY: Shift Manager is responsible for providing effective leadership of ... Active leader in problem solving analysis and develop irreversible corrective actions of quality ...

Avancez Assembly

Shift Manager

Lansing, MI · On-site

$15.25 - $19.25/hr

SHIFT MANAGER JOB SUMMARY: Shift Manager is responsible for providing effective leadership of ... Active leader in problem solving analysis and develop irreversible corrective actions of quality ...

Jet's Pizza

Closing Manager

Novi, MI · On-site

$20/hr

Problem solving skills and a team leader directing staff while leading by example * Ensuring all ... Closing Manager We are looking for an experienced and skilled closing manager with good people and ...

Brose

Quality Intern

New Boston, MI · On-site

$14.75 - $19.75/hr

Facilitate the consequent execution of error prevention, continuous improvement and problem solving by utilization of corporate tools (Problem Management Process, Top Quality reporting, warranty, and ...

Brose

Quality Intern

New Boston, MI · On-site

$14.75 - $19.75/hr

Facilitate the consequent execution of error prevention, continuous improvement and problem solving by utilization of corporate tools (Problem Management Process, Top Quality reporting, warranty, and ...

Brose

Quality Intern

New Boston, MI · On-site

$14.75 - $19.75/hr

Facilitate the consequent execution of error prevention, continuous improvement and problem solving by utilization of corporate tools (Problem Management Process, Top Quality reporting, warranty, and ...

Feldman CDJR of Woodhaven

Service Manager

Woodhaven, MI · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee ... problem-solving skills and attention to detail. We offer a competitive salary and benefits package ...

DJ's Landscape Management

Account Manager

Kalamazoo, MI · On-site

$50K - $95K/yr

Account Manager The Account Manager will be responsible for the management of a portfolio of client ... Well-developed ability to handle adversity and conflict; strong problem-solving skills * Desire and ...

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Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Michigan

Problem Manager information

See Michigan salary details

$24.4K

$53.5K

$100.7K

How much do problem manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for problem manager in Michigan is $53,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,200.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Michigan look for?

The top searched job categories for Problem Manager jobs in Michigan are:

What cities in Michigan are hiring for Problem Manager jobs?

Cities in Michigan with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,538 per year, or $25.7 per hour.

Voice Field Engineer | IT - Voice Services

Henry Ford Health System

Rochester Hills, MI • On-site

Full-time

Posted 6 days ago

Henry Ford Health rating

7.0

Company rating: 7.0 out of 10

Based on 566 frontline employees who took The Breakroom Quiz

415th of 891 rated healthcare providers

Job description

About the Role:
The Voice Field Services Engineer is responsible for day-to-day operations for voice services at Henry Ford Health. This position supports end users throughout the health system and could require travel to various sites within the health system. This position requires daily contact with end users at various levels within the health system.
EDUCATION/EXPERIENCE REQUIRED:
  • Three (3) or more years of experience in health care Information Technology.
  • Three (3) or more years of experience with complex multi-site VoIP networks.
  • Three (3) or more years of experience performing moves, adds and changes (MAC) of analog, digital and IP phones.
  • Three (3) or more years of experience with IT Service Management Tools (ITSM). Experience using Service Now preferred.
  • Most desirable would be direct experience with Service Desk, Incident Management, Request Management, and Problem Management.
  • The individual should have experience in surveying, designing/adding new departments or locations on to existing Henry Ford Health voice systems or networks. This includes the configuration of stations, trunks, voicemail, and call processing.
  • The individual must have experience working with PSTN carriers.
  • Experience includes creating new circuit orders, disconnect orders, and repair orders.
  • Experience with data networking is desirable. Relevant industry certifications related to telecommunications, Voice Over IP, data networking, contact center, or collaboration/unified communications.
  • Must be self-directed and can adapt to sudden changes.
  • Must have strong customer facing skills.
  • This position requires face-to-face contact with end users to identify and resolve their issues.
  • Must be highly collaborative and able to work with different organizations and teams.
  • Capable of working independently and can effectively communicate with leaders, users, and technical colleagues.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to work quickly and efficiently under deadline pressure.
  • Ability to handle numerous projects simultaneously.

CERTIFICATIONS/LICENSURES REQUIRED:
  • Experience with an ITSM application like ServiceNow preferred. Relevant industry certifications.

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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