ZipRecruiter

Log In

1

Patient Services Representative Jobs in Ontario (NOW HIRING)

Radiology Partners

CA$18 - CA$24/hr

... of services and a level of diagnostic and therapeutic radiology expertise unparalleled in the ... Direct patient and referring physician contact and accountable for always representing the practice ...

Bannerhealth

At Banner Health, you're not just taking a job-you're joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first ...

Massgeneralbrigham

CA$17.71 - CA$23.20/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

Playtime Casino

We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional ...

next page

Showing results 1-20

People also search for

All JobsPatient Services Representative JobsPatient Services Representative Jobs in Ontario

Patient Services Representative information

See Ontario salary details

$10

$16

$21

How much do patient services representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient services representative in Ontario is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What Is a Patient Services Representative?

A patient services representative provides customer service at the front desk of a medical office, hospital, or similar health care facility. As a patient services representative, your duties involve scheduling appointments, maintaining charts, processing co-payments, and verifying insurance coverage. Although there are typically minimal educational requirements for the career, some employers or states may require candidates to complete training through an associate degree or post-secondary certificate program. You may also pursue professional certification through the American Association of Medical Assistants (AAMA) to demonstrate your skills and gain a competitive edge. Additional qualifications include excellent communication, customer service, and computer skills.

What are the key skills and qualifications needed to thrive as a Patient Services Representative, and why are they important?

To thrive as a Patient Services Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration often preferred. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and basic office equipment is typically required. Excellent communication, customer service, and problem-solving abilities help build rapport with patients and ensure smooth operations. These skills are essential for providing efficient, accurate, and compassionate front-line support in a medical office or clinic environment.

What are some common challenges faced by Patient Services Representatives and how can they be managed?

Patient Services Representatives often manage high call volumes, coordinate appointment scheduling, and address patient concerns, which can be demanding during busy periods. To handle these challenges effectively, it's important to develop strong organizational skills, maintain clear and compassionate communication, and stay updated on office protocols. Regular collaboration with clinical staff and utilizing electronic health record systems can also help streamline daily tasks and improve patient satisfaction.

What is the difference between Patient Services Representative vs Medical Secretary?

AspectPatient Services RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentFront desk, patient check-in/out, scheduling in clinics or hospitalsAdministrative tasks in medical offices, hospitals, or clinics
Employer & IndustryHospitals, clinics, healthcare practicesMedical offices, hospitals, healthcare facilities
Common Search & ComparisonPatient Services Representative vs Medical Secretary

The Patient Services Representative primarily handles patient check-in, scheduling, and front desk duties, focusing on patient interaction. The Medical Secretary manages administrative tasks like record keeping and correspondence. While both roles require similar credentials and work in healthcare settings, their core responsibilities differ, with the Patient Services Representative more patient-facing and the Medical Secretary more administrative.

More about Patient Services Representative jobs
What are popular job titles related to Patient Services Representative jobs in Ontario? For Patient Services Representative jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Patient Services Representative jobs in Ontario look for? The top searched job categories for Patient Services Representative jobs in Ontario are:
What are popular job titles related to Patient Services Representative jobs in ON? For Patient Services Representative jobs in ON, the most frequently searched job titles are:
Patient Services Representative jobs near you
Patient Service Representative - Infusion (F/T Days)

Patient Service Representative - Infusion (F/T Days)

Mercy

Toronto, ON

CA$100/day

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Mercy rating

6.6

Company rating: 6.6 out of 10

Based on 200 frontline employees who took The Breakroom Quiz

554th of 864 rated healthcare providers

Job description

Find your calling at Mercy!The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Patient Service Representative

  • Education: High school diploma or equivalent

  • Experience Preferred: One year of applicable medical office experience.

  • New hire must attend Clinic Core Front Desk Training through Clinical Education.
    All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

  • Education: High school diploma or equivalent

  • Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

Mercy Key Benefits:

  • Tuition Reimbursement up to $2,000 for continuing education

  • Health/Dental/Vision available after day one

  • Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA

  • Paid parental leave for new parents

  • 401k with employer match

  • Paid PTO for volunteering

  • Competitive salary

  • Future career growth!

Find us at:

Facebook|LinkedIn|Instagram|mercy.net|Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Mercy logo

About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

View All Mercy Jobs

Apply