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Patient Services Assistant Jobs in Ontario (NOW HIRING)

Massgeneralbrigham

CA$19.37 - CA$27.71/hr

Make patient appointments and maintain appointment records. Assist callers with routine inquiries ... service, genetic information, and/or other status protected under law. We will ensure that all ...

Massgeneralbrigham

CA$17.71 - CA$23.20/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... assist patients. -Answer telephones, assist callers with routine inquiries, and schedule ...

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How much do patient services assistant jobs pay per hour?

As of May 27, 2026, the average hourly pay for patient services assistant in Ontario is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.95 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Ontario? The most popular types of Patient Services jobs in Ontario are:
What are popular job titles related to Patient Services Assistant jobs in Ontario? For Patient Services Assistant jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Ontario look for? The top searched job categories for Patient Services Assistant jobs in Ontario are:
What cities in Ontario are hiring for Patient Services Assistant jobs? Cities in Ontario with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Ontario as of May 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $36,058 per year, or $17.3 per hour.

Food Services Assistant, Food Services

Hennick Bridgepoint Hospital, Sinai Health

Toronto, ON • On-site

Contractor

Posted 14 days ago

Job description

Fresh, scratch-cooked meals are often a highlight of a patient’s day and your role helps make that experience nourishing and comforting. As a Food Services Assistant at Hennick Bridgepoint Hospital, you’ll take on a range of responsibilities such as rotating between tray assembly, kitchen prep, dishwashing, and patient service. This variety keeps every day interesting and allows you to develop valuable skills across food service. Not only will you build a strong foundational skill set, but you'll also find purpose in knowing that each meal you help prepare plays a role in someone’s healing journey.
Is this you?
Are you known for your reliability and strong work ethic? In this role, your dependability ensures that meals are prepared and delivered on time, a critical part of patient care that supports their comfort and recovery. Food services operates 365 days a year, so your efforts have a meaningful impact year-round, helping maintain a vital part of patient care no matter the season.
Teamwork is second nature to you.  You understand that in a busy hospital kitchen, it’s all about working together to make things happen. Whether you’re adapting to changes in the day’s plan or helping a co-worker get through a busy rush, you’re always there to lend support. Your contributions helps create a reliable, well-coordinated service that patients and staff count on.
If you are detail-oriented and methodical you’ll find this environment rewarding. Here precision matters, whether it’s double-checking diet orders and allergen information, or proper portioning, you’ll ensure the accuracy of your work. Keeping thorough records and adhering to safety procedures are second nature to you.  Your commitment to getting it right helps in upholding our standards and reinforces trust in our food services.
About this team:
At Hennick Bridgepoint Hospital, our Food Services team is a passionate and dedicated group committed to delivering high-quality, nutritious meals that support patient healing and well-being. Guided by our vision of "Five-star quality nutrition served from the heart," we prepare fresh, from-scratch meals on-site, ensuring every patient receives food that is not only delicious but also tailored to their dietary needs and preferences.
Serving three meals and snacks daily to over 450 patients, our team of nearly 100 employees collaborate with dietitians, health care professionals, and kitchen staff to provide meals that meet medical, cultural, and personal requirements. With a strong focus on food safety, quality, and innovation, we foster a collaborative, team-oriented environment where every member plays a vital role in enhancing the patient experience.
In this role you will:

  • Prepare, assemble, and serve patient meals in an accurate, timely manner, while ensuring dietary requirements are met
  • Follow hospital guidelines for dietary restrictions (e.g., allergies, texture modifications, and medical diets)
  • Assist with food preparation including portioning, plating, and packaging meals in accordance with health and safety standards
  • Ensure proper food handling and sanitation by maintaining a clean and organized work area, following hospital infection control policies
  • Wash dishes, utensils, and kitchen equipment and ensure all food service areas are properly sanitized
  • Stock supplies and monitor inventory of food, beverages, and kitchen essentials to ensure adequate availability
  • Report any food safety concerns, patient meal issues, or equipment malfunctions to supervisors promptly
  • Perform other duties consistent with the job classification as required
Job Type: Casual 
Job Requirements:
Mandatory
  • Grade 10 education or equivalent
Preferred
  • Previous Food Services experience in a health care environment
  • Food Service Worker Certificate
Skills and Knowledge
  • Must have excellent interpersonal and customer service skills and be willing to accept direction from more than one Supervisor
  • Excellent oral and written communication skills
  • Ability to adapt easily to change
  • Demonstrated satisfactory job performance and attendance history required


Salary: Minimum - $26.834/hour; Maximum - $27.923/hour
Vacancy Type: New/Replacement Vacancy 
If this sounds like you and you feel ready to build your food services career within a health care setting, apply now and let us know why you’d be a great addition to our team.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email TalentAcquisitionAccommodation.msh@sinaihealth.ca.

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