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Patient Services Associate Jobs in Ontario (NOW HIRING)

ST JOHNS HEALTH

$22.68 - $27/hr

Provides multiple patient financial services in the form of: timely and accurate patient ... Associates or Bachelors Degree, medical terminology certification or proven knowledge of medical ...

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Patient Services Associate information

See Ontario salary details

$11

$16

$22

How much do patient services associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for patient services associate in Ontario is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.55 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the most commonly searched types of Patient Services jobs in Ontario?

The most popular types of Patient Services jobs in Ontario are:

What cities in Ontario are hiring for Patient Services Associate jobs?

Cities in Ontario with the most Patient Services Associate job openings:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,346 per year, or $16 per hour.

Patient Service Associate (Ottawa, ON)

Ottawa, ON

Inizio Engage
Health Care and Social Assistance • 5 - 10K employees
Learn more about Inizio Engageexternal

Full-time

Posted 5 days ago

Job description

Patient Services Associate - Ottawa, ON

Inizio Engage Canada is seeking a Patient Service Associate (PSA) that is to see physicians, nurses, and allied HCPs every day, focusing on how to help improve the lives of patients. The PSA needs to connect with various Health Care professionals by bringing them and their patients the medicines, knowledge and support they need in their assigned Territory.


The PSA is a field role that will be reporting to the Associate Manager, Inizio Engage Canada.

Key Objectives:

  • Travel within assigned territory to represent the client product(s) in person or virtual (as needed by the program) to health care providers, effectively communicating the most up-to-date, approved messaging about the product's features, benefits for the patients, clinical benefits and safety information.

  • Develop territory routing plans to maximize business and increase awareness clients' patient services/tools with a holistic approach to the clinic (total office call and networking).

  • Attend and complete all required and ongoing training in due time.

  • Adhere to the Innovative Medicines Canada Code of Ethical Practices and regulatory requirements under applicable law including PAAB requirements as appropriate.

  • Adhere to clients and Inizio Code of Conduct


Job Holder Specification:

  • Education: Post-secondary education (college, university, or equivalent) preferred but not required.

  • Highly organized

  • Team player

  • Dynamic, enthusiastic, and passionate individual.

  • Strong work ethic.

  • Proven track record of success (winning performance with a service mindset)

  • Excellent interpersonal and presentation skills.

  • Proven ability to communicate a message in an articulate & professional manner.

  • Strong Computer literacy: Proficient with Microsoft Office and Outlook; above average excel skills

  • Valid driver's license and available vehicle


Our Benefits:

  • Health Benefits as of day 1 of employment

  • Length of Service Awards

  • Quarterly Star Awards

  • Yearly Inizio Circle of Excellence Awards

  • Referral bonus

  • Library of online training courses

Salary range: 45k to - 50k + Car allowance + Bonus

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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