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Patient Services Associate Jobs in Ontario (NOW HIRING)

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

The Client Services Team Lead will oversee a team of 10 - 15 Client Services Associates and provide ... Navigate the internet and apps at lightning speed, but you are genuinely patient and understand ...

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Patient Services Associate information

See Ontario salary details

$11

$16

$22

How much do patient services associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient services associate in Ontario is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.55 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the most commonly searched types of Patient Services jobs in Ontario?

The most popular types of Patient Services jobs in Ontario are:

What cities in Ontario are hiring for Patient Services Associate jobs?

Cities in Ontario with the most Patient Services Associate job openings:

Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $33,346 per year, or $16 per hour.

Client Services Associate - Training Centre (Part-Time)

Worksite Safety

Richmond Hill, ON • On-site

CA$22/hr

Part-time

Re-posted 20 days ago

Job description

Position: Client Services Associate

Employment: Part-Time (20 hours/week)

Location: Richmond Hill, ON (In Office) 

Salary: $22/hour 

We’re looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!


As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.


Based out of our Richmond Hill, Ontario Training Centre, this part-time role is needed to support our training team and will have a varied schedule of weekends and weekdays.


As a Client Services Associate at our training centres you can expect to:

  • Check-in students who are arriving for training and assist them with any questions 
  • Support instructor team at the location with in-class requests from students
  • Help students register in other Worksite eLearning and instructor-led training courses
  • Respond to client email inquires
  • Ensure the coffee station and kitchen is stocked and clean
  • Order classroom materials and ensure stock levels are maintained
  • Reviewing online proctoring exams
  • Assist with basic technical support related to Worksite’s Learning Management System 
  • Identify areas to improve customer experience based on customer feedback and your own observations


About You


You’ll be a perfect fit for this energetic team if: 

  • You love talking to people - in person and online - learning what they need, and helping them find a solution
  • You stay calm and steady under pressure and don’t take customer tone personally
  • You enjoy working collaboratively and supporting your team
  • You’re comfortable with structured workflows, routine tasks and working independently  
  • You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
  • You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.


You’ll need to bring:

  • Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
  • Experience with a CRM and/or client support system (Zendesk preferred)
  • Reliable attendance and punctuality
  • Strong verbal and written communication skills
  • Proficiency with computer tech/IT an asset
  • Able to legally work in Canada


Bonus skills (nice to have):

  • Experience with messaging or chat‑based support
  • Experience in hybrid call/chat workflows
  • Experience in education or student support environments
  • Experience in a call‑centre environment

Why A Career At Worksite Safety Is For You


We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

  • Competitive hourly rate
  • Vacation accrual at 6% 
  • Free parking
  • Ongoing development and learning
  • Exciting and collaborative work environment
  • Working on an awesome team with a great company culture!

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.


In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.


A Little More About Us


Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.


We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products. 


Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.


For more, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o


Our Values


Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.

Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.