ZipRecruiter

Log In

1

Patient Relations Liaison Jobs (NOW HIRING)

Owens & Minor

CUST RELATION LIAISON

Terre Haute, IN · On-site

$22 - $25/hr

Assesses patient's needs and promotes company products/services at office visits, as appropriate. * Proactively resolves issues by anticipating and identifying problems then coordinating the ...

Uw

Patient Liaison (2 positions)

Seattle, WA · On-site

Serve as a liaison between clinical care teams, clinical risk management, patient safety, clinical quality, claims services, patient relations, and patients and families following perceived or actual ...

next page

Showing results 1-20

People also search for

All JobsPatient Relations Liaison Jobs

Patient Relations Liaison information

See salary details

$34.5K

$47.1K

$65.5K

How much do patient relations liaison jobs pay per year?

As of May 28, 2026, the average yearly pay for patient relations liaison in the United States is $47,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $51,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relations Liaison, and why are they important?

To thrive as a Patient Relations Liaison, you need strong interpersonal communication, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or customer service is valuable. Exceptional listening skills, empathy, and conflict resolution abilities help build trust and address patient concerns effectively. These competencies are crucial for ensuring patient satisfaction, improving care experiences, and supporting positive relationships between patients and healthcare providers.

How does a Patient Relations Liaison typically collaborate with clinical staff to resolve patient concerns?

Patient Relations Liaisons work closely with nurses, physicians, and administrative staff to address and resolve patient concerns efficiently. They often act as intermediaries, facilitating communication between patients and care teams to ensure that issues are understood and appropriately addressed. This collaboration may involve attending multidisciplinary meetings, coordinating with department heads, and following up on the status of patient complaints to ensure satisfactory resolutions. Building strong relationships with clinical staff is key to effectively advocating for patients while maintaining a positive work environment.

What are Patient Relations Liaisons?

Patient Relations Liaisons are healthcare professionals who act as a bridge between patients, their families, and the medical staff. They help address concerns, resolve complaints, and ensure that patients have a positive experience during their stay or visit. Their role often involves explaining hospital policies, facilitating communication, and advocating for patient needs to ensure quality care. They also support patients in understanding their rights and help mediate conflicts or misunderstandings. Ultimately, their goal is to enhance patient satisfaction and maintain a supportive healthcare environment.

What is the difference between Patient Relations Liaison vs Patient Advocate?

AspectPatient Relations LiaisonPatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare background and certifications like Certified Patient Advocate
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, community health organizations, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient experienceHealthcare organizations advocating for patient rights
Common Search & ComparisonPatient Relations Liaison vs Patient Advocate

While both roles focus on patient support, the Patient Relations Liaison primarily manages communication between patients and healthcare providers to improve satisfaction. In contrast, the Patient Advocate actively supports patients' rights and navigates healthcare systems on their behalf. Both roles are vital in enhancing patient care but differ in scope and responsibilities.

More about Patient Relations Liaison jobs
What states have the most Patient Relations Liaison jobs? States with the most job openings for Patient Relations Liaison jobs include:
What job categories do people searching Patient Relations Liaison jobs look for? The top searched job categories for Patient Relations Liaison jobs are:
What are popular job titles related to Patient Relations Liaison jobs? For Patient Relations Liaison jobs, the most frequently searched job titles are:
Patient Relations Liaison jobs near you
Infographic showing various Patient Relations Liaison job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,148 per year, or $22.7 per hour.

Patient Relations Representative

Network Temp Inc

New York, NY • On-site

$23 - $27/hr

Full-time

Posted 22 days ago

Job description

Description:

A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient concerns, questions, and complaints, ensuring a positive patient experience by effectively communicating issues to relevant staff and facilitating solutions while upholding patient confidentiality and advocating for patient-centered care. Key responsibilities may include:

  • Patient interaction:Greeting patients, answering inquiries about services, procedures, and billing, and providing general information regarding the healthcare facility.
  • Complaint management:Receiving and documenting patient complaints, concerns, and feedback, investigating issues, and working to resolve them in a timely manner.
  • Communication:Relaying patient concerns to appropriate healthcare providers, staff members, and department heads, ensuring proper follow-up and updates.
  • Patient advocacy:Acting as a patient advocate by understanding their needs and ensuring their concerns are heard and addressed appropriately.
  • Patient education:Providing patients with relevant information regarding their treatment plan, medication instructions, and post-care procedures.
  • Documentation:Maintaining accurate records of patient interactions, complaints, and resolutions in accordance with HIPAA regulations.
  • Quality improvement:Identifying trends in patient feedback and suggesting improvements to patient care processes and service delivery.
Requirements:

Required skills and qualifications:

  • Bi-lingual skills in Spanish preferred
  • Excellent communication and interpersonal skills to effectively interact with patients, families, and staff from diverse backgrounds.
  • Strong listening and problem-solving abilities to understand patient concerns and find suitable solutions
  • Empathy and compassion to connect with patients and understand their perspectives
  • Knowledge of healthcare practices, procedures, and medical terminology
  • Ability to remain calm and professional under pressure when handling complex or sensitive situations
  • Proficiency in relevant software for patient records and documentation