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Customer Relationship Liaison Jobs (NOW HIRING)

Accendra

Customer Relationship Liaison

Honolulu, HI

$22 - $25/hr

JOB SUMMARY This role maintains relationships and favorable contacts with current accounts. The ... Handles customer needs and complaints in a timely manner. * Consult with clients and referral ...

Accendra

Customer Relationship Liaison

Ann Arbor, MI

$23 - $25/hr

Demonstrated ability to build and maintain solid working relationships with internal and external customers. Learn and comply with all Department of Transportation, Transportation Safety Management ...

Accendra

Customer Relationship Liaison

Ypsilanti, MI

$23 - $25/hr

Demonstrated ability to build and maintain solid working relationships with internal and external customers. Learn and comply with all Department of Transportation, Transportation Safety Management ...

Accendra

Customer Relationship Liaison

Los Angeles, CA

$25 - $27/hr

JOB SUMMARY This role maintains relationships and favorable contacts with current accounts. The ... Handles customer needs and complaints in a timely manner. * Consult with clients and referral ...

Accendra

Customer Relationship Liaison

Urbandale, IA

$24 - $27/hr

JOB SUMMARY This role maintains relationships and favorable contacts with current accounts. The ... Handles customer needs and complaints in a timely manner. * Consult with clients and referral ...

Accendra

Customer Relationship Liaison

Hanover Park, IL

$25 - $27/hr

Demonstrated ability to build and maintain solid working relationships with internal and external customers. Learn and comply with all POV requirements applicable for the safe and complaint use of ...

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Customer Relationship Liaison information

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$29K

$57.4K

$98K

How much do customer relationship liaison jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer relationship liaison in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relationship liaison, and why are they important?

To thrive as a Customer Relationship Liaison, you need strong interpersonal skills, customer service experience, and often a bachelor’s degree in business or a related field. Familiarity with CRM software like Salesforce, as well as proficiency in data entry and communication tools, is typically expected. Active listening, problem-solving, and emotional intelligence are crucial soft skills for building rapport and resolving client concerns efficiently. These capabilities are vital for fostering long-term customer satisfaction and loyalty, directly impacting business success.

How does a customer relationship liaison typically collaborate with other departments to resolve client concerns?

A Customer Relationship Liaison regularly works with teams such as sales, technical support, and account management to address client needs and resolve issues efficiently. This collaboration often involves facilitating communication between the customer and internal stakeholders, ensuring all parties have the necessary information to find solutions. By acting as a central point of contact, the liaison helps to streamline processes, reduce response times, and maintain a high level of client satisfaction. Building strong interdepartmental relationships is essential for success in this role.

What does a customer relationship liaison do?

A Customer Relationship Liaison serves as the main point of contact between a company and its customers, ensuring effective communication and addressing any concerns or needs. They handle customer inquiries, resolve complaints, and facilitate solutions to promote customer satisfaction and loyalty. Additionally, they may gather feedback to help improve products or services and often collaborate with other departments to ensure a seamless customer experience.

What is the difference between Customer Relationship Liaison vs Customer Service Representative?

AspectCustomer Relationship LiaisonCustomer Service Representative
Primary RoleBuilds and maintains long-term relationships with clients to enhance loyaltyHandles customer inquiries, resolves issues, and provides product/service information
Required SkillsCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentClient meetings, account management, strategic planningCall centers, retail, online support
Common CertificationsCustomer Relationship Management (CRM) certifications, sales trainingCustomer Service certifications, product-specific training

While both roles involve customer interaction, a Customer Relationship Liaison focuses on building long-term relationships and strategic account management, whereas a Customer Service Representative primarily addresses immediate customer inquiries and issues. Understanding these differences helps in choosing the right career path or job search focus.

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What job categories do people searching Customer Relationship Liaison jobs look for?

The top searched job categories for Customer Relationship Liaison jobs are:

Customer Relationship Liaison jobs near you
Infographic showing various Customer Relationship Liaison job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Customer Relationship Liaison

Optima Medical Supply LLC

West Chicago, IL • On-site

Full-time

Re-posted 19 days ago

Job description

Description:

· Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes.

· Responds to customer needs, concerns, and complaints

· Consults with clients on products and necessary equipment

· Obtains all documentation to be scanned and batched at the Branch

· Manages all follow-up functions with the account, post set-up

· Oversees all transactions coming from a specific account(s), including all referral sources

· Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment

· Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s)

· Troubleshoots any issues that may arise with the accounts and any relevant on-site departments

· Assists in the utilization process, as well as, transitioning patients to capitation switch-outs

· Coordinates patient services and scheduling set-up

· Identifies and develops strategic relationships within the institution that will enhance patient care

· Performs timely follow-up on all delivered products/services

· Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis

· Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team


Requirements:
  • High School diploma required
  • At least 2 years of related customer relationship experience, preferably in DME, or medical-related services
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers
  • Participate in training and development to become qualified to perform the essential job functions
  • Geographically located within the assigned territory
  • Must possess a Valid Driver's License
  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
  • Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data
  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word