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The Midtown Group

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Veteran Liaison Officer - Remote

Washington, DC · Remote

$21.13/hr

Veteran Liaison Officers make an impact everyday by addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested ...

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The Midtown Group

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Veterans Liaison Officer Supervisor

Washington, DC · Remote

$67K - $69K/yr

Supervisor - Veteran Liaison Officer/Representative Remote $67,000 - $69,000 a year - Full-time Summary: Assists manager with time card approvals, written and verbal warnings, shift schedules ...

Posted today

Ennis Center For Children

School Liaison

Detroit, MI · On-site

... veteran status or any other characteristic protected by law. Category School Liaison Description ... Position Description: Position: School Liaison Status: Salaried/Exempt General Description: Under ...

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How much do veteran liaison jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for veteran liaison in the United States is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.57 per hour, depending on experience, location, and employer.

What are the most common challenges faced by a veteran liaison, and how can those be addressed in the workplace?

Veteran Liaisons often encounter challenges such as bridging communication gaps between veterans and service providers, navigating complex benefit systems, and building trust with individuals who may be hesitant to seek help. Addressing these challenges involves staying well-informed about veteran resources, developing strong interpersonal skills, and fostering collaborative relationships with local agencies. Many organizations support Veteran Liaisons through regular training, access to up-to-date resource directories, and team meetings to share best practices and problem-solve together.

What are the key skills and qualifications needed to thrive as a veteran liaison, and why are they important?

To thrive as a Veteran Liaison, you need a strong understanding of veterans' benefits, community resources, and case management, often supported by experience in social work, counseling, or prior military service. Familiarity with client management systems, VA databases, and relevant certifications like Certified Veterans Service Officer (CVSO) are commonly required. Outstanding interpersonal skills, cultural sensitivity, and problem-solving abilities help build trust and effectively advocate for veterans' needs. These skills are vital for ensuring veterans receive appropriate support, access benefits, and successfully reintegrate into civilian life.

What is the difference between Veteran Liaison vs Veteran Benefits Coordinator?

AspectVeteran LiaisonVeteran Benefits Coordinator
Required CredentialsMilitary experience, knowledge of veteran programsCertifications in benefits administration, knowledge of VA policies
Work EnvironmentGovernment agencies, military support organizationsVeterans affairs offices, HR departments
Employer & Industry UsageUsed by government and military-related organizationsCommon in veteran service organizations and HR teams
Search & Comparison IntentUnderstanding roles supporting veteransAssisting veterans with benefits claims

The Veteran Liaison primarily acts as a bridge between veterans and organizations, often leveraging military experience and knowledge of veteran programs. In contrast, a Veteran Benefits Coordinator focuses on managing benefits claims, requiring certifications and detailed knowledge of VA policies. Both roles serve veterans but differ in their focus and work environment, with the liaison emphasizing outreach and support, and the coordinator handling administrative benefits processes.

What is a veteran liaison?

Veteran Liaisons are professionals who act as a bridge between veterans and various organizations or services, such as healthcare facilities, educational institutions, or government agencies. Their main role is to assist veterans in accessing benefits, resources, and support tailored to their unique needs. They help veterans navigate complex systems, advocate on their behalf, and provide guidance on available programs. Veteran Liaisons often have a background in military service or a strong understanding of veterans’ issues. Their goal is to ensure veterans receive the assistance and care they deserve.
More about Veteran Liaison jobs
What cities are hiring for Veteran Liaison jobs? Cities with the most Veteran Liaison job openings:
What states have the most Veteran Liaison jobs? States with the most job openings for Veteran Liaison jobs include:
What job categories do people searching Veteran Liaison jobs look for? The top searched job categories for Veteran Liaison jobs are:
Veteran Liaison jobs near you
Infographic showing various Veteran Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,614 per year, or $25.3 per hour.

Veteran Liaison Officer - Remote

The Midtown Group

Washington, DC • Remote

$21.13/hr

Full-time

Medical, Dental, PTO

Posted 3 days ago

New

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Job description

Veteran Liaison Officers make an impact everyday by addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams.

Candidates must possess the desire to assist our nation's veterans with a caring and positive attitude.

To prepare you for this role, we provide paid, comprehensive training designed to ensure all new employees demonstrate the highest levels of knowledge and professionalism.

The paid training program lasts 3–5 weeks and includes a nesting period with your production team.

Training is held Monday through Friday from 8:00 AM to 4:30 PM CT, and attendance is mandatory; employees may not miss more than 8 hours during the training period.


Minimum Qualifications

Military Veteran required

HS Diploma or GED required

Open to US CIT or Perm Residents only due to contract restrictions
Job Description

Daily responsibilities include addressing Veteran concerns, disputes, scheduling requests, and issues related to VA-requested Compensation and Pension (C&P) exams. Educate Veterans on VA procedures, resolve potential problems, respond to negative feedback from Veterans and/or Providers, and manage follow-ups via email and phone communication.

Job Summary

Essential Duties and Responsibilities

Receive incoming calls directly from Veterans and/or others regarding requested exams.

Receive incoming calls transferred from the Call Center.

Handles general inquiry calls.

This role also handles escalated calls that may be more complex at times.

Review cases at the request of Veterans / Servicemembers and process them accordingly.

Place outgoing calls to Veterans / Servicemembers regarding their compensation and pension exams.

Explain policies and procedures of the Department of Veterans Affairs to Veterans / Servicemembers who are unfamiliar with our company.

Request reschedules, cancellations, and document no-shows as necessary.

Communicate with Veterans who may display aggressive or threatening behavior.

Communicate with Veterans experiencing severe emotional or mental health crises.

Additional Duties and Responsibilities

Update status for pending no-show cases

Remove/edit no-show letters posted in error

Perform other duties as assigned

Knowledge, Skills, and Abilities

Advanced verbal and interpersonal communication skills

Excellent written communication and grammar skills

Strong reading comprehension abilities

Strong analytical and detail-oriented skills

Advanced multitasking abilities

Strong organizational and prioritization skills with the ability to meet strict deadlines

Proficient typing skills

Proficiency in Microsoft Word, Microsoft Outlook, Adobe Acrobat, internet research, and beginner-level Microsoft Excel

Benefits & Compensation

Compensation for this position is based on factors including experience, education, training, job responsibilities, and market conditions.

The starting hourly wage for this position is $21.13 per hour.

This position is covered under the McNamara-O’Hara Service Contract Act (SCA).

Minimum Qualifications

Military Veteran required

HS Diploma or GED required

Open to US CIT or Perm Residents only due to contract restrictions

6 months or more Call Center experience preferred

Company Description

The office is a collaborative working culture, with areas of professional growth!