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Patient Relations Liaison Jobs (NOW HIRING)

SPINX Company

Patient Relations Liaison Intern

Hampton, VA · On-site

$14.75 - $19.75/hr

Patient Relations Liaison Internship * Print & Prepare Information Packets for Clinical Support Services * * Print and paperclip the patient packets weekly and leave with receptionist. 20 packets ...

Rogers Behavioral Health

Community Relations Liaison

Skokie, IL · On-site

$55K - $74K/yr

Ability to be persistent and engage customers to deliver an action-oriented, patient- focused sales ... Community Relations Liaison must possess the desire and dedication to knowledge, learning, and the ...

City of Hope

Physician Relations Liaison

Torrance, CA · On-site

$60K - $79K/yr

The Liaison will support the overall growth strategies for the community practice locations, as ... Drive assigned business lines to achieve projected patient volumes and revenue goals. * Enhance ...

Charter Healthcare

Community Relations Liaison

Houston, TX · On-site

$60K - $95K/yr

The Community Relations Liaison, in conjunction with the other members of the Admission Team, is ... The Community Liaison will provide all necessary education to the patient, their family members or ...

City of Hope

Physician Relations Liaison

South Pasadena, CA · On-site

$63K - $83K/yr

The Liaison will support the overall growth strategies for the community practice locations, as ... Drive assigned business lines to achieve projected patient volumes and revenue goals. * Enhance ...

Empath Health

Professional Relations Liaison

Tampa, FL · On-site

$55K - $73K/yr

The Professional Relations Liaison is a marketing, relationship building and educational position ... planners/patient unit staff, nursing home staff and staff in community agencies. * Be a ...

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Patient Relations Liaison information

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$34.5K

$47.1K

$65.5K

How much do patient relations liaison jobs pay per year?

As of Sep 2, 2026, the average yearly pay for patient relations liaison in the United States is $47,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $51,000.00 per year, depending on experience, location, and employer.

What is a patient relations liaison?

Patient Relations Liaisons are healthcare professionals who act as a bridge between patients, their families, and the medical staff. They help address concerns, resolve complaints, and ensure that patients have a positive experience during their stay or visit. Their role often involves explaining hospital policies, facilitating communication, and advocating for patient needs to ensure quality care. They also support patients in understanding their rights and help mediate conflicts or misunderstandings. Ultimately, their goal is to enhance patient satisfaction and maintain a supportive healthcare environment.

How does a patient relations liaison typically collaborate with clinical staff to resolve patient concerns?

Patient Relations Liaisons work closely with nurses, physicians, and administrative staff to address and resolve patient concerns efficiently. They often act as intermediaries, facilitating communication between patients and care teams to ensure that issues are understood and appropriately addressed. This collaboration may involve attending multidisciplinary meetings, coordinating with department heads, and following up on the status of patient complaints to ensure satisfactory resolutions. Building strong relationships with clinical staff is key to effectively advocating for patients while maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a patient relations liaison, and why are they important?

To thrive as a Patient Relations Liaison, you need strong interpersonal communication, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or customer service is valuable. Exceptional listening skills, empathy, and conflict resolution abilities help build trust and address patient concerns effectively. These competencies are crucial for ensuring patient satisfaction, improving care experiences, and supporting positive relationships between patients and healthcare providers.

What is the difference between Patient Relations Liaison vs Patient Advocate?

AspectPatient Relations LiaisonPatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare background and certifications like Certified Patient Advocate
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, community health organizations, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient experienceHealthcare organizations advocating for patient rights
Common Search & ComparisonPatient Relations Liaison vs Patient Advocate

While both roles focus on patient support, the Patient Relations Liaison primarily manages communication between patients and healthcare providers to improve satisfaction. In contrast, the Patient Advocate actively supports patients' rights and navigates healthcare systems on their behalf. Both roles are vital in enhancing patient care but differ in scope and responsibilities.

More about Patient Relations Liaison jobs

What states have the most Patient Relations Liaison jobs?

States with the most job openings for Patient Relations Liaison jobs include:

What job categories do people searching Patient Relations Liaison jobs look for?

The top searched job categories for Patient Relations Liaison jobs are:

What are popular job titles related to Patient Relations Liaison jobs?

For Patient Relations Liaison jobs, the most frequently searched job titles are:

Patient Relations Liaison jobs near you
Infographic showing various Patient Relations Liaison job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,148 per year, or $22.7 per hour.

Patient Relations Liaison, Part-Time, Days (Thursday, Friday & Saturday)

Northwestern Memorial Healthcare

Chicago, IL • On-site

$25.49/hr

Part-time

Retirement

Re-posted 8 days ago

Northwestern Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 393 frontline employees who took The Breakroom Quiz

134th of 898 rated healthcare providers

Job description

Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
This position is 24 hours/week, working Thursday, Friday & Saturday.
The Patient Relations Liaison performs as the patient advocate to ensure that patients and their families successfully communicate their needs to the Northwestern Memorial Hospital (NMH) and Northwestern Medicine Group (NMG). As the face of the organization, facilitates the process for the prompt investigation of patient grievances as mandated in law, regulation, and accreditation (The Joint Commission) standards. Represent Executive Administration when during critical events and event escalation. Serves as a conduit to Risk Management, Safety and Quality initiatives to ensure that patient feedback is utilized for improvements.
The Patient Relations Liaison reflects the mission, vision, and values of Northwestern Medicine , adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
RESPONSIBILITIES
  • Collects, reviews, documents and monitors reported feedback related to care, processes, systems and staff as voiced from the patient's perspective.
  • Investigates and responds to de-escalate and manage grievances, potential claims and allegations against NMH and NMG staff.
  • Maintains thorough and timely documentation.
  • Communicates with patients verbally and in writing throughout investigation.
  • Collaborates with Risk Management, Claims, Billing, and leadership across the organization to resolve patient grievances in a timely manner.
  • Serves as a hospital-wide resource to facilitate difficult communication and care issues; is an expert at crucial conversations.
  • Works in high-stress environments; uses interpersonal skills to de-escalate issues with unusual, critical circumstances.
  • Remains calm and in control of their own emotions in response to unsolicited provocation.
  • Recommends necessary changes in policies, procedures, and services as identified through an investigative process.
  • Facilitates education and assistance to patients and staff regarding Patients' Rights for legislative and regulatory compliance.
  • Serves as a primary communicator between the patient and NMH and NMG leadership during the investigation, resolution and recovery process.

Qualifications
Minimum Requirements:
Education:
  • Bachelor of Science or Bachelor of Arts degree. In lieu of Bachelor's Degree, must have 4 years of customer service or healthcare support experience.

Experience:
  • Minimum 3 years' experience in Patient-Relations with proven success in conflict resolution

Preferred:
  • Bachelor's in Nursing, Psychology, Health Care Administration or related fields
  • Working knowledge of cultural and organizational structures of Northwestern Medicine

Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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