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Patient Financial Services Jobs (NOW HIRING)

Insight

Patient Financial Services Manager

Chicago, IL · On-site

$60K/yr

Position Summary Patient Financial Services Manager oversees all front- and back-end revenue cycle functions related to patient billing, collections, insurance follow-up, and financial counseling.

New England Baptist Hospital

$18.75 - $20.50/hr

As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely and clean claims. Utilize worklists and ...

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How much do patient financial services jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient financial services in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Patient Financial Services vs Patient Accounts Coordinator?

AspectPatient Financial ServicesPatient Accounts Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certification in billing or codingHigh school diploma; experience in billing or healthcare administration often preferred
Work EnvironmentHospital, clinic, or healthcare facility administrative officesHospital or healthcare facility billing and accounts departments
Employer & Industry UsageUsed across healthcare providers for patient billing, insurance claims, and financial counselingPrimarily in billing departments managing patient account information and payments

Patient Financial Services focuses on managing patient billing, insurance claims, and financial counseling, while Patient Accounts Coordinators handle specific account management, billing, and payment processing. Both roles are essential in healthcare finance but differ in scope and responsibilities.

What are Patient Financial Services?

Patient Financial Services refers to the department or team within a healthcare organization that manages the billing, insurance claims, and payment processing for patient care. This team assists patients in understanding their medical bills, navigating insurance coverage, setting up payment plans, and addressing any financial concerns related to healthcare services. Their goal is to ensure accurate billing and support patients through the financial aspects of their healthcare experience.

What are the key skills and qualifications needed to thrive in Patient Financial Services, and why are they important?

To thrive in Patient Financial Services, strong analytical skills, knowledge of insurance processes, and a background in healthcare administration or finance are essential. Familiarity with billing software, electronic health records (EHR) systems, and medical coding (such as ICD-10 or CPT) is typically required. Attention to detail, effective communication, and problem-solving abilities help professionals excel in resolving billing issues and assisting patients. These skills ensure accurate financial processing, improved patient satisfaction, and compliance with healthcare regulations.

What are some common challenges faced in a Patient Financial Services role, and how can they be managed?

Professionals in Patient Financial Services often encounter challenges such as navigating complex insurance policies, handling billing discrepancies, and communicating sensitive financial information to patients. Managing these challenges involves maintaining up-to-date knowledge of insurance regulations, attention to detail when processing claims, and strong interpersonal skills to provide clear explanations and compassionate support to patients. Collaborating closely with clinical staff and insurance representatives is also key to efficiently resolving issues and ensuring accurate billing.
More about Patient Financial Services jobs
What cities are hiring for Patient Financial Services jobs? Cities with the most Patient Financial Services job openings:
What are the most commonly searched types of Patient Financial Services jobs? The most popular types of Patient Financial Services jobs are:
What states have the most Patient Financial Services jobs? States with the most job openings for Patient Financial Services jobs include:
What job categories do people searching Patient Financial Services jobs look for? The top searched job categories for Patient Financial Services jobs are:
Patient Financial Services jobs near you
Infographic showing various Patient Financial Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.
Patient Financial Services Manager

Patient Financial Services Manager

Insight

Chicago, IL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Insight Enterprises rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

31st of 210 rated it services

Job description

FTE: Full time-9:00 a.m.-5:00 p.m.
WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
Position Summary
Patient Financial Services Manager oversees all front- and back-end revenue cycle functions related to patient billing, collections, insurance follow-up, and financial counseling. This role ensures timely, accurate reimbursement while maintaining a positive patient financial experience and compliance with all regulatory requirements. Medicaid eligibility, enrollment, billing, and reimbursement activities while managing the organization's charity care and financial assistance programs. This role ensures compliance with federal and state regulations, maximizes reimbursement, and promotes equitable access to care for underserved and vulnerable populations.
Key Responsibilities
Medicaid Operations
  • Manage daily operations of Patient Financial Services, including billing, collections, cash posting, credit balances, and account resolution.
  • Monitor accounts receivable, denial trends, and collection performance to ensure optimal cash flow
  • Develop and implement workflows to improve efficiency, accuracy, and turnaround time.
  • Manage daily Medicaid eligibility, enrollment, redeterminations, and billing processes.
  • Ensure timely and accurate submission of Medicaid claims, adjustments, and appeals.
  • Monitor Medicaid denials and reimbursement trends; implement corrective actions.
  • Stay current on state and federal Medicaid policy changes and ensure operational compliance.

Leadership & Staff Management
  • Lead, train, and evaluate PFS staff, including supervisors and team leads.
  • Set performance goals and hold staff accountable to productivity and quality metrics.
  • Foster a culture of accountability, collaboration, and patient-centered service.

Patient Advocacy & Financial Assistance
  • Oversee financial assistance, charity care and presumptive eligibility programs
  • Ensure charity care policies align with federal, state, and organizational requirements (including 501(r), where applicable)
  • Review and approve charity care determinations and complex cases
  • Ensure compassionate, clear communication with patients regarding financial assistance options
  • Oversee financial counseling, charity care, and presumptive eligibility processes
  • Ensure patient-centered communication for vulnerable and underserved populations
  • Resolve escalated patient and payer issues related to Medicaid coverage

Compliance & Audit Support
  • Maintain compliance with Medicaid regulations and internal financial assistance policies
  • Support internal and external audits related to Medicaid and charity care
  • Ensure accurate documentation and internal controls

Reporting & Performance Improvement
  • Prepare reports on Medicaid A/R, eligibility conversion rates, denial trends, and charity care utilization.
  • Identify process improvements to reduce A/R days and improve eligibility capture.
  • Collaborate with registration, case management, clinical, and compliance teams.

Qualifications
Education
  • Bachelor's degree in Healthcare Administration, Business, Finance, or related field
  • Master's degree preferred

Experience
  • 2+ years of patient financial services or revenue cycle experience
  • Strong background in Medicaid eligibility and billing
  • Experience in managing charity care or financial assistance programs
  • Supervisory or management experience required

Benefits:
  • Paid Sick Time - effective 90 days after employment
  • Paid Vacation Time - effective 90 days after employment
  • Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
  • Short and long-term disability and basic life insurance - after 30 days of employment

The duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center.
Employees are further expected to provide high quality of care, service and kindness toward all patients, staff, physicians, volunteers and guests.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.

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