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Patient Access Representative Jobs in Ohio (NOW HIRING)

baymark

Patient Access Representative

Boardman, OH · On-site

$14.25 - $18.25/hr

Description Position at MedMark Treatment Centers Full Time - Patient Access Representative / Patient Account Representative MedMark Treatment Center is looking for hard-working and conscientious ...

Cleveland Clinic

Patient Access Representative

Akron, OH · On-site

$16.50 - $21/hr

As a Patient Access Representative, you'll play an essential role in creating a welcoming, seamless experience for patients, families, and providers. Working under the direction of the Supervisor ...

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Patient Access Representative information

See Ohio salary details

$11

$18

$22

How much do patient access representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient access representative in Ohio is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.10 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
More about Patient Access Representative jobs

What are the most commonly searched types of Patient Access Representative jobs in Ohio?

The most popular types of Patient Access Representative jobs in Ohio are:

What are popular job titles related to Patient Access Representative jobs in Ohio?

For Patient Access Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Patient Access Representative jobs in Ohio look for?

The top searched job categories for Patient Access Representative jobs in Ohio are:

What cities in Ohio are hiring for Patient Access Representative jobs?

Cities in Ohio with the most Patient Access Representative job openings:

What are popular job titles related to Patient Access Representative jobs in OH?

For Patient Access Representative jobs in OH, the most frequently searched job titles are:

Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 23% Part Time, 1% Temporary, and 7% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,663 per year, or $18.1 per hour.

PATIENT ACCESS REP - PATIENT ACCESS

Aultman Health Foundation

Alliance, OH • On-site

$15.25 - $19.25/hr

Full-time

Posted 12 days ago

Job description

Posting dates for internal transfer:
August 24, 2026, through August 26, 2026
 
 
Position Summary

In addition to the primary registration duties, the Patient Access Rep will provide support to management as it relates to daily operations and meeting departmental goal across all Patient Access areas and facilities. The Patient Access Rep must provide customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer services as representative the HDS Patient Access Team.

Department Summary

Creates accurate and thorough registration for Outpatient visits. Secures appropriate signatures, financial information and documents for treatment and billing purposes. Interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer services.

Qualifications•

High School Diploma or equivalent.

 •

Ability to type at least 35 wpm.

 •

Familiarity with medical terminology, preferred.

 Department QualificationsSkills•Ability to perform a variety of tasks, often changing assignments on short notice.
  • Must be adept at multi-tasking.
  • Must possess excellent verbal and listening communication skills.
  • Must be able to maintain a professional demeanor in stressful situations.
  • Must be able to utilize a copy/fax machine, phone system, etc.
  • Able to build productive relationships with all contacts.
  • Typing skills of 50 words per minute minimum.
 •

Will be required to learn and work with multiple software/hardware products during an average workday.

 •

Must possess excellent verbal and listening communication skills.

 •

Must be adept with machinery typically found in a business office environment.

 •

Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations.

 •

Ability to work calmly and accurately in stressful situations.

 •

Excellent customer service skills.

 •

Professional in actions and appearance.

 Department SkillsResponsibilities & Expectations•

Assuring general workflow is maintained for home department.

 •

Ability to work efficiently and accurately at different HDS facilities Assist with call-offs.

 •

Trainer for home department for new employees Assist with Cerner conversion for onboarding facilities.

 •

Be liaison for Patient Access when management is not available in meetings.

 •

Will be required to learn and work with multiple software/hardware products during the course of an average workday.

 Department Responsibilities & Expectations•

Registration and Account Creation.

 •

Enter patient into system via face-to-face interactions or documentation sent with patient from other facilities.

 •

Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system.

 •

Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately.

 •

Obtains information and completes Medicare Secondary Payer Questionnaire and other payer-specific documents as required.

 •

Captures correct primary care physician.

 •

Records patient e-mail address when available for enrollment to patient portal and/or applicable surveys.

 •

Tear down and assemble ED charts -ER only.

 •

Contact MSO (Mobile Screening of Ohio) for any workman’s compensation patient’s needing testing for work related injuries. ER only.

 •

Memo all pertinent information regarding demographics, billing, and insurance into Cerner Registration.

 •

Comprehensive knowledge of the following systems: MPAC, Cerner (FirstNet), AultWorks/Systoc, Optum, AHIQA.

 •

Deliver Important Medicare information to Medicare patients being admitted as Inpatient or Observation status. Obtain signature showing that you delivered IMM or MOON documents.

 •

Initiates electronic inquiries to payers and obtain eligibility and benefit information.

 •

Ensures accuracy of patient data with electronic inquires as it relates to addresses.

 •

Assesses patient liability at time of service in respects to coordination of benefits of insurance payers.

 •

Provides patients with financial assistance applications per department guidelines.

 •

Ensures patient tracking systems are updated with patient activity.

 •

Answers phones and routes calls as necessary.

 •

Monitors and maintains multiple work queues as instructed and assigned.

 •

Demonstrates compliance with all policies related to the organization’s Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; and reporting any infractions using the appropriate chain of command and without fear of retribution.

 •

Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plan reviews, policies on handling hazardous and toxic substances, and risk management issues.

 •

Demonstrates an interest in patient safety education and participates proactively in identifying problems and incidents in the department and throughout the hospital which place any patient, visitor, or staff member at risk or injury.

 •

Attends educational seminars, meetings, and updates as needed.

 •

Modifies work schedule to meet department goals and deadlines.

 •

Follows EMTALA, HIPAA, payer, and other regulations and standards.

 •

Maintains work area in a neat and orderly fashion.

 •

Observes hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment.

 •

Adheres to department customer service standards.

 •

Avoids excessive absenteeism and tardiness so that it does not warrant repeated formal disciplinary action and/or disrupt department productivity.

 •

Adheres to established schedules for breaks and meal periods.

 •

Acts willing and ready to assist department personnel with their duties as time permits or need arises.

 •

Readily identifies work that needs to be performed and completes it without needing to be told.

 •

Performs job duties with attention to safety of self and others.

 •

Collection of Copays and Outstanding Balances.

 •

Other duties as assigned.

 •Health Caring Standards / Values:
  • Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.
  • Exceed the expected and anticipate the unexpected by asking, “Is there anything else I or a fellow Colleague can do for you?”.
  • Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.
  • Integrity, openness and fairness in all you do.
  • Teamwork.
  • Pride in the Department.
  • Individual creativity and Innovation.
  • Compassion and caring.
  • Maintain department and hospital standards and policies.
 Working Conditions•

Every other weekend and every other holiday.

 •

Lunches and breaks are coordinated with staff to maintain adequate coverage.

 •

Close working relations with clinical staff.

 •

Continual involvement with patients and their families.

 •

Assigned uniforms to be worn at all times.

 •

Employee is regularly exposed to noise associated with emergency department.

 •

May be exposed to a variety of illnesses and medical conditions.

 •

24/7 coverage in ER.

 •

Every other weekend and every other holiday in ER.

 •

Close working relations with clinical staff

 •

Continual involvement with patients and their families

 Hazardous Exposure Category

Category I - Includes tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for spills or splashes of, or mucous membrane or skin contact with blood, body fluids or tissues are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.

Category II - Includes tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues by exposure or potential exposure may be required as a condition of employment. Appropriate protective measures will be readily available to every employee engaged in Category II tasks.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Physical AddendumDemandsFrequencyRemarks 

Lifting 0-10 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Lifting 10-20 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

Lift files, reference books, supplies, and other documents.

 

Lifting 20-35 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Lifting 35-50 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Lifting 50-75 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Lifting 75-100 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Lifting over 100 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Forward Reaching

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Overhead Reaching

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Standing

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Walking

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

Constant walking utilizing Wireless on Wheels computer.

 

Sitting

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Climbing

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Stairs/Ladder

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Bending/Stooping

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Twisting/Turning

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Kneeling/Squatting

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Crawling

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Pushing/Pulling 0-10 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Pushing/Pulling 10-20 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Pushing/Pulling 20-35 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Pushing/Pulling 35-50 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Pushing/Pulling 50-100 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

Push a wheeled cart with a computer and supplies.

 

Pushing/Pulling over 100 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

Assist patients in wheelchairs and transport if necessary.

 

Carrying 0-10 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Carrying 10-20 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Carrying 20-35 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Carrying 35-50 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Carrying 50-100 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Carrying over 100 lbs

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Grasping/repetitive sustained

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Fine motor coordination

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Vision: Near/Far/Color

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Hearing: ordinary conversation/other

Never

Occasional 10-33%

Frequent 34-65%

Continuous 66% of the day

  

Apply