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Overnight Intake Specialist Jobs (NOW HIRING)

Lifeline Animal Project Inc

Intake Specialist

Atlanta, GA · On-site

$17/hr

Intake Specialist Department: Intake Reports To: Intake Supervisor Location: 1251 Fulton Industrial ... Each evening, ensure adequate intake space is available for overnight drop offs. * Properly clean ...

Chicanos Por La Causa

Intake Specialist

Albuquerque, NM

$17.25 - $23/hr

Gateway Center provides low, barrier, trauma informed overnight beds for transition to housing. The ... POSITION SUMMARY The Intake Specialist is responsible for managing the intake process for guests at ...

Chicanos Por La Causa

Intake Specialist

Albuquerque, NM · On-site

$17.25 - $23/hr

Gateway Center provides low, barrier, trauma informed overnight beds for transition to housing. The ... POSITION SUMMARY The Intake Specialist is responsible for managing the intake process for guests at ...

Mercy

$14.25 - $19/hr

Mercy Springfield Schedule: Full-Time, 12-Hour Overnight Shifts Position Overview Mercy South is seeking a compassionate and skilled Intake Specialist to provide behavioral health and substance use ...

Garza Law Firm PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Knoxville, TN

$17 - $22.75/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN

$17.50 - $23.25/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

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Overnight Intake Specialist information

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$31

How much do overnight intake specialist jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Intake Specialist, and why are they important?

To thrive as an Overnight Intake Specialist, you need strong organizational skills, attention to detail, and experience in customer service or social services, often supported by a relevant associate's or bachelor's degree. Familiarity with case management software, electronic recordkeeping systems, and crisis intervention protocols is typically required. Exceptional communication, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These qualities ensure accurate intake processing, client safety, and effective support during high-stress, after-hours situations.

What is the difference between Overnight Intake Specialist vs Overnight Customer Service Representative?

AspectOvernight Intake SpecialistOvernight Customer Service Representative
CredentialsHigh school diploma; some roles may require healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, clinics, or hospitals during overnight shiftsCall centers, retail, or service industries during overnight hours
Employer & IndustryHealthcare, social services, or specialized clinicsRetail, telecommunications, or service sectors
Job FocusIntake processing, data entry, patient or client information collectionHandling customer inquiries, resolving issues, providing support

The Overnight Intake Specialist primarily focuses on processing patient or client information during overnight hours in healthcare or social service settings, requiring specific certifications. In contrast, the Overnight Customer Service Representative handles customer inquiries in retail or service industries, often with less specialized credentials. Both roles operate overnight shifts but serve different industry needs and job functions.

What is an Overnight Intake Specialist?

An Overnight Intake Specialist is a professional who works during nighttime hours to assess and process new clients or cases, often in healthcare, mental health, or social service settings. They are responsible for gathering essential information, determining urgency, and ensuring that individuals receive the appropriate care or referrals. The role requires strong communication skills, attention to detail, and the ability to handle stressful situations calmly. Overnight Intake Specialists often work independently or as part of a 24/7 team to ensure continuous support for those in need.

What are some common challenges faced by Overnight Intake Specialists, and how can applicants prepare for them?

Overnight Intake Specialists often encounter challenges such as managing high call volumes during off-hours, addressing urgent situations with limited on-site supervision, and maintaining alertness throughout the shift. Applicants can prepare by developing strong organizational skills, practicing self-care to handle night shift fatigue, and familiarizing themselves with crisis intervention protocols. Being adaptable and effective at communicating with both clients and team members is key to succeeding in this role.
More about Overnight Intake Specialist jobs
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What are the most commonly searched types of Intake Specialist jobs? The most popular types of Intake Specialist jobs are:
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Overnight Intake Specialist jobs near you
Infographic showing various Overnight Intake Specialist job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.
Bilingual Personal Injury Intake Specialist (Overnight Shift)

Bilingual Personal Injury Intake Specialist (Overnight Shift)

Block LLP

Burbank, CA • On-site

$26 - $32/hr

Full-time

Retirement

Posted 3 days ago

Block rating

7.9

Company rating: 7.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 21 rated payment service providers

Job description

Location: Burbank, CA
Employment Type: Full-Time
Compensation: $26 - $32 per hour
About the Role
We're looking for a compassionate, driven, and highly organized Overnight Intake Specialist to join our growing team at Block LLP.
As an Overnight Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance after an accident or injury. You will play a critical role in helping potential clients take the first step toward obtaining legal representation by gathering important case information, evaluating potential claims, and delivering an exceptional client experience.
This role is ideal for someone who thrives on helping people, communicates effectively over the phone, and can build trust and rapport with individuals during difficult situations.
This role is for an 8-hour overnight shift.
About Block LLP
Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.
Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.
What You'll Do
  • Answer inbound calls from prospective clients seeking legal assistance
  • Conduct detailed intake interviews in both English and Spanish
  • Gather accident, injury, treatment, insurance, and liability information
  • Assess potential cases based on firm criteria and escalate urgent matters when necessary
  • Guide prospective clients through the intake and onboarding process
  • Coordinate follow-up communications
  • Build trust and rapport with callers while providing compassionate support
  • Accurately document client information and maintain detailed notes within the firm's case management system
  • Maintain confidentiality and handle sensitive information with professionalism
  • Collaborate with attorneys and team members to ensure a seamless client onboarding experience
  • Support additional intake and administrative functions as needed

Requirements
  • Bilingual in English and Spanish
  • 1 year of overnight legal intake experience
  • Experience working in a Personal Injury Law Firm or legal environment
  • Familiarity with CRM, intake, or case management software
  • Excellent verbal and written communication skills
  • Strong active listening and interpersonal skills
  • Ability to communicate with empathy, professionalism, and confidence
  • Strong organizational skills and attention to detail
  • Ability to multitask and work independently during overnight hours
  • Comfortable handling a high volume of inbound calls and follow-up tasks
  • Proficiency with Microsoft Office (Outlook, Word, Excel)

Benefits
  • Bonus opportunities
  • 401(k) program
  • Nine paid firm holidays annually + additional time off
  • Training and professional development opportunities
  • Collaborative and supportive team environment
  • Firm-sponsored events and team activities
  • Opportunities for growth and advancement within a rapidly growing firm

Apply Today
If you're looking for an opportunity to grow your career with a team that values excellence, teamwork, and exceptional service, we'd love to hear from you.
Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.

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