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Overnight Intake Specialist Jobs (NOW HIRING)

Covenant House

Overnight Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

About the role The Intake Specialist position aims to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community ...

Lifeline Animal Project Inc

Intake Specialist

Atlanta, GA · On-site

$17/hr

Intake Specialist Department: Intake Reports To: Intake Supervisor Location: 1251 Fulton Industrial ... Each evening, ensure adequate intake space is available for overnight drop offs. * Properly clean ...

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN · On-site

$17.50 - $23.25/hr

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Johnson City, TN · On-site

$17 - $22.75/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

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Overnight Intake Specialist information

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How much do overnight intake specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for overnight intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight intake specialist?

To thrive as an Overnight Intake Specialist, you need strong organizational skills, attention to detail, and experience in customer service or social services, often supported by a relevant associate's or bachelor's degree. Familiarity with case management software, electronic recordkeeping systems, and crisis intervention protocols is typically required. Exceptional communication, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These qualities ensure accurate intake processing, client safety, and effective support during high-stress, after-hours situations.

What is the difference between Overnight Intake Specialist vs Overnight Customer Service Representative?

AspectOvernight Intake SpecialistOvernight Customer Service Representative
CredentialsHigh school diploma; some roles may require healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, clinics, or hospitals during overnight shiftsCall centers, retail, or service industries during overnight hours
Employer & IndustryHealthcare, social services, or specialized clinicsRetail, telecommunications, or service sectors
Job FocusIntake processing, data entry, patient or client information collectionHandling customer inquiries, resolving issues, providing support

The Overnight Intake Specialist primarily focuses on processing patient or client information during overnight hours in healthcare or social service settings, requiring specific certifications. In contrast, the Overnight Customer Service Representative handles customer inquiries in retail or service industries, often with less specialized credentials. Both roles operate overnight shifts but serve different industry needs and job functions.

What are some common challenges faced by overnight intake specialists, and how can applicants prepare for them?

Overnight Intake Specialists often encounter challenges such as managing high call volumes during off-hours, addressing urgent situations with limited on-site supervision, and maintaining alertness throughout the shift. Applicants can prepare by developing strong organizational skills, practicing self-care to handle night shift fatigue, and familiarizing themselves with crisis intervention protocols. Being adaptable and effective at communicating with both clients and team members is key to succeeding in this role.
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Overnight Intake Specialist jobs near you
Infographic showing various Overnight Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Overnight Intake Specialist

Covenant House

Manhattan, NY • On-site

$19.50 - $26.25/hr

Other

Re-posted 24 days ago

Job description

About Covenant House New York
Join a Legacy of Hope and Empowerment at Covenant House New York!
For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.
At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.
But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.
Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.
About the role
The Intake Specialist position aims to ensure that all CHNY Youth's immediate needs are lovingly met. In addition, the incumbent of this role will aid in creating a sense of community amongst youth and staff as the primary point of contact to welcome Youth into the CHNY environment.
What you'll do
  • Cultivate a welcoming and loving environment while maintaining a high level of customer service.
  • Maintain consistent, up-to-date knowledge of CHNY's daily census and calculate census reports.
  • Greet the youth in a friendly and welcoming manner.
  • Ensure that newly-intake candidates meet the qualifications required to be accepted into the CHNY community.
  • Verify the identity of all newly intake youth.
  • Ensure that all youth who are go through re-intake have completed all requirements to be considered for re-intake
  • Guide youth through orientation to ensure a successful transition to the CHNY environment.
  • Ensure youth are aware of all 72-hour requirements to maintain residency at CHNY.
  • Conduct intake assessment and document all findings within ETO
  • Escort youth to the care of their assigned floor and act as a point of contact as the youth becomes familiar with CHNY
  • Issue and update the welcoming packet as needed
  • Refer youth to alternative resources when necessary and create/leverage community resources.
  • Handle high call volumes and answer inquiries regarding youths within our programs and services.
  • Ensure all documents of youth, who got through re-intake, are accessible and up to date.
Qualifications
  • At least one (1) year of work with at-risk youth and knowledge of Covenant House services
  • A high school diploma is required, and/or a BS/BA is preferred.
  • Bilingual is preferred
  • A valid driver's license is a plus

The pay range for this role is:
18.32 - 18.32 USD per hour (41st ST - SHELTER)

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