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Overnight Intake Specialist Jobs (NOW HIRING)

Garza Law Firm, PLLC

Intake Specialist

Johnson City, TN

$17.50 - $23.25/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Job Type Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

State of Montana

Central Intake Specialist

Helena, MT · On-site

$16.75 - $22.50/hr

Employees are assigned to a day, evening, or overnight shift. Assignment to a day shift is not assured. Title: Central Intake Specialist Location: Helena Requisition ID: 26141648 Other Locations:

Tetra Tech

Lead Hazard Control Intake Specialist

$24 - $40/hr

Lead Hazard Control Intake Specialist Tetra Tech is looking for a part-time Lead Hazard Control ... 25%, which could include overnight travel. The perks of working at Tetra Tech include ...

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Overnight Intake Specialist information

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How much do overnight intake specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for overnight intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight intake specialist?

To thrive as an Overnight Intake Specialist, you need strong organizational skills, attention to detail, and experience in customer service or social services, often supported by a relevant associate's or bachelor's degree. Familiarity with case management software, electronic recordkeeping systems, and crisis intervention protocols is typically required. Exceptional communication, empathy, and the ability to remain calm under pressure are vital soft skills for this role. These qualities ensure accurate intake processing, client safety, and effective support during high-stress, after-hours situations.

What is the difference between Overnight Intake Specialist vs Overnight Customer Service Representative?

AspectOvernight Intake SpecialistOvernight Customer Service Representative
CredentialsHigh school diploma; some roles may require healthcare or industry-specific certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, clinics, or hospitals during overnight shiftsCall centers, retail, or service industries during overnight hours
Employer & IndustryHealthcare, social services, or specialized clinicsRetail, telecommunications, or service sectors
Job FocusIntake processing, data entry, patient or client information collectionHandling customer inquiries, resolving issues, providing support

The Overnight Intake Specialist primarily focuses on processing patient or client information during overnight hours in healthcare or social service settings, requiring specific certifications. In contrast, the Overnight Customer Service Representative handles customer inquiries in retail or service industries, often with less specialized credentials. Both roles operate overnight shifts but serve different industry needs and job functions.

What are some common challenges faced by overnight intake specialists, and how can applicants prepare for them?

Overnight Intake Specialists often encounter challenges such as managing high call volumes during off-hours, addressing urgent situations with limited on-site supervision, and maintaining alertness throughout the shift. Applicants can prepare by developing strong organizational skills, practicing self-care to handle night shift fatigue, and familiarizing themselves with crisis intervention protocols. Being adaptable and effective at communicating with both clients and team members is key to succeeding in this role.
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Overnight Intake Specialist jobs near you
Infographic showing various Overnight Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist

Garza Law Firm, PLLC

Johnson City, TN

$17.50 - $23.25/hr

Full-time

Re-posted 20 days ago

Job description

Description

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the primary initial contact for all potential clients of the law firm. This position obtains and reviews necessary information on new potential client inquiries to see if their case fits the firm's practice areas. The position requires empathy, respect, critical thinking, and confidentiality when speaking to anyone who calls or visits the firm. This position schedules appointments, engages firm attorneys to review cases, and makes outgoing calls to prospective clients via phone, email, and text, while regularly following up on all leads the firm has received. The position interacts with all personnel and divisions of the firm. This position does not supervise any employees.

Those in this position do not have the authority to practice law, give legal advice or set strategies for clients.

Requirements

Responsibilities

  • Client Engagement: Deliver a personable, efficient service experience that emphasizes a 'relationship-first' brand, ensuring client information is thoroughly reviewed by the legal team to confirm representation eligibility.
  • Inquiry Evaluation: Assess client inquiries via phone or in-person using strong critical thinking to analyze details, identify key issues, and take appropriate actions based on attorney guidance and firm policies.
  • Appointment Scheduling: Schedule appointments for potential clients meeting the firm's criteria and confirm future appointments.
  • Attorney Coordination: Proactively contact firm attorneys to review critical details needed to confirm client representation and transfer clients to attorneys for case reviews as needed.
  • Communication Management: Make outgoing calls to potential clients, route calls for current clients and vendors, and answer phones at the front desk while greeting and directing visitors as needed.
  • Office Operations: Provide phone and receptionist coverage during business hours (7:30 AM-7:30 PM weekdays, 9 AM-6 PM weekends), follow office opening/closing procedures, and accommodate flexible shifts with weekend differential pay.
  • Client Follow-Up: Follow up with potential clients post-appointment to minimize lost leads and create appointment folders for future visits.
  • Client Respect: Treat all clients with dignity and confidentiality while striving to provide exceptional service to clients and co-workers.
  • Team Collaboration: Apply communication strategies based on Print and Kolbe A scores to enhance interactions with co-workers.
  • Professional Development: Participate in occasional travel, overnight stays, and training as required.

Work Experience

Required:

  • Proficient typing skills with a minimum speed of 50+ words per minute, ensuring accuracy and efficiency in legal documentation and client communications.
  • Familiarity and experience with Microsoft 365 products.

Preferred:

  • Experience in a contact center and/or customer service setting or reception position.
  • Minimum of 1-2 years of direct experience providing intake services in a legal firm, including initial client consultations, case assessment, and coordination of legal documentation.

Education / Certifications / Other Qualifications / Success Traits

Required:

  • High School Diploma
  • Engaging, personable, and efficient phone communication skills.
  • Confidentiality of client information and cases.
  • Punctuality and the ability to demonstrate schedule adherence.
  • Willing and able to work in a high call volume work environment for long periods of time during a typical work schedule.
  • Ability to type and talk with clients in tandem, while capturing important information required to effectively summarize details.
  • Effective written and verbal communication appropriate for a professional work setting.
  • Ability to show empathy with situational awareness regardless of the nature of their call or visit. Favors curiosity over judgement.

Preferred:

  • Special consideration will be given to Fluent Spanish Speakers

Apply