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Outbound Call Center Representative Jobs (NOW HIRING)

PRP Wine

Outbound Call Center Representative

Tampa, FL · On-site

And this is just the beginning: as our call center grows, this role will expand into new customer development and advanced sales opportunities. What You'll Do * Call existing PRP Wine International ...

SGA

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Outbound Call Center Representative

Lockport, NY · On-site

$16/hr

Job Summary We are seeking a motivated and dynamic Caller to join our team. The ideal candidate will be responsible for engaging with potential clients through warm calling, focusing on technology ...

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Outbound Call Center Sales Manager

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$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high ... This leader will oversee approximately 12-20 outbound representatives responsible for converting ...

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Call Center Representative

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We're growing our call center and looking for driven representatives to help convert inbound ... Make outbound calls to homeowners through warm leads -- no cold prospecting * from scratch * Answer ...

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How much do outbound call center representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for outbound call center representative in the United States is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by outbound call center representatives and how can they be addressed?

Outbound Call Center Representatives often encounter challenges such as handling frequent rejections, meeting sales or call quotas, and maintaining motivation during repetitive tasks. To address these, it's important to develop resilience, practice effective communication techniques, and utilize scripts or resources provided by the employer. Many companies also offer ongoing training and peer support, which can help representatives continuously improve their approach and stay motivated. Collaborating with supervisors and teammates can provide valuable feedback and encouragement, helping to turn challenges into opportunities for growth.

What is the difference between Outbound Call Center Representative vs Inbound Call Center Representative?

AspectOutbound Call Center RepresentativeInbound Call Center Representative
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, marketing, or surveysCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common IndustriesTelemarketing, sales, lead generationCustomer support, technical support, service inquiries

While both roles involve phone communication, Outbound Call Center Representatives focus on making outgoing calls for sales or marketing, whereas Inbound Call Center Representatives handle incoming customer inquiries. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an outbound call center representative?

To thrive as an Outbound Call Center Representative, you need excellent verbal communication, persuasive sales abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is often required. Outstanding active listening, resilience, and a positive attitude help you engage customers and handle rejection effectively. These skills are crucial for meeting sales targets, ensuring customer satisfaction, and driving business growth in a competitive environment.

What is an outbound call center representative?

Outbound Call Center Representatives are professionals who make outgoing calls to customers or prospects on behalf of a company. Their main responsibilities typically include selling products or services, conducting surveys, gathering information, or following up on previous customer interactions. They use scripts and customer information to guide their conversations, aiming to achieve specific business goals such as sales targets or customer feedback collection. Effective communication, persistence, and customer service skills are important for success in this role. Outbound representatives often work in fast-paced environments and are trained to handle objections and maintain a positive attitude during calls.
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Outbound CALL Center Representative jobs near you
Infographic showing various Outbound Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,201 per year, or $19.3 per hour.

Outbound Call Center Representative

PRP Wine

Tampa, FL • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Join Our Team At PRP Wine International

PRP Wine International has been bringing the world of fine wine directly to customers since 1989. As a partner of the global Pieroth family of wineries, we combine old-world wine heritage with a modern, relationship-driven sales approach. We're passionate about great wine from all over the world, meaningful customer connections, and building careers—not just filling jobs. Now, we're launching an exciting new chapter in our Tampa office and looking for motivated people who want to grow with us.

The Opportunity

This is a full-time or part-time, commission-driven role for someone who loves talking to people, enjoys a fast-paced environment, and wants to build real income potential while having fun in the wine industry. You'll be working from our Tampa-area office, connecting with PRP customers all across the United States—helping them rediscover wines they love and re-engage with our brand. And this is just the beginning: as our call center grows, this role will expand into new customer development and advanced sales opportunities.

What You'll Do
  • Call existing PRP Wine International customers who haven't purchased recently
  • Re-ignite relationships through friendly, professional conversations
  • Educate clients on new wines, promotions, and upcoming opportunities
  • Build long-term customer loyalty and repeat business
  • (Future growth) Participate in new customer outreach and acquisition efforts
What We're Looking For
  • Strong communication skills and confidence on the phone
  • Self-motivated, goal-oriented mindset
  • Coachable attitude and desire for personal growth
  • Sales or customer service experience is a plus—but not required
  • Love for wine is great… curiosity is even better
Compensation & Benefits
  • Commission-driven pay with real earning potential
  • Full benefits beginning the first of the month following 90 days for FT employees only:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
  • 401(k) program available for FT employees only
  • Discount on wine for all employees
  • Ongoing training and career development opportunities
Why You'll Love It Here
  • You'll be part of a decades old company that still thinks like a startup
  • Fun, energetic culture in a growing call-center environment
  • Clear pathways for advancement as the department expands
  • A chance to build a career in an industry people actually enjoy talking about

Let's be honest—selling wine beats selling warranties. Every day.

Apply