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Optimizely

Customer Success Manager

Nashua, NH · On-site

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all ...

Optimizely

Customer Success Manager

Nashua, NH · On-site

With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly ...

Optimizely

Senior Strategy Consultant

Austin, TX · On-site +1

Find us on Instagram: @optimizely Introduction Our mission on the Rapid Experimentation team (aka Rapid X) is to help Fortune 1000 clients achieve their business goals via Optimizely ...

Optimizely

Manager, Sales Development

Austin, TX

SDR teams at Optimizely generate outbound opportunities and qualify inbound leads for both our Digital and Enterprise sales teams. The ideal candidate, will not only be an outstanding coach of SDRs ...

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How much do optimizely jobs pay per year?

As of Jun 24, 2026, the average yearly pay for optimizely in the United States is $154,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,000.00 and $174,000.00 per year, depending on experience, location, and employer.

What jobs will be left by 2030?

By 2030, roles involving data analysis, digital marketing, and software development, including positions related to Optimizely and other digital tools, are expected to remain in demand. Automation and AI may reduce some manual tasks, but jobs requiring creativity, strategic thinking, and technical skills are likely to persist or grow.

What does a company optimizely do?

An Optimizely professional typically works with digital experimentation and optimization tools to improve website or app performance. They analyze user data, run A/B tests, and implement changes to enhance user experience and conversion rates using platforms like Optimizely's experimentation software.

What is an Optimizely job?

An Optimizely job typically involves working with Optimizely's digital experience platform to optimize websites, content, and customer experiences. Roles can include developers, marketers, or product managers who use A/B testing, personalization, and content management to improve business performance. Professionals in this field often need expertise in web technologies, analytics, and experimentation strategies.

What are the typical responsibilities of someone working with Optimizely in a digital team?

An Optimizely specialist is typically responsible for designing, implementing, and analyzing A/B or multivariate tests to optimize website or application performance. Day-to-day tasks may include collaborating closely with marketers, designers, developers, and data analysts to identify opportunities for experimentation and growth. You’ll set up experiments using the Optimizely platform, monitor their progress, interpret data, and report results and actionable insights to stakeholders. This collaborative and data-driven role helps guide strategic decisions and drive continuous optimization across digital products.

Is Optimizely a good company to work for?

Optimizely is known for offering a collaborative work environment with opportunities to develop skills in digital experimentation and optimization. Employee reviews often cite positive company culture and growth potential, though experiences can vary by role and location.

What are the key skills and qualifications needed to thrive in the Optimizely position, and why are they important?

To thrive in an Optimizely specialist role, you need a strong background in web optimization, A/B testing, analytics, and digital marketing, often supported by relevant experience or certifications. Experience with the Optimizely platform, familiarity with HTML/CSS, JavaScript, and using analytics tools such as Google Analytics are highly valuable. Analytical thinking, problem-solving skills, and the ability to communicate test results clearly to both technical and non-technical stakeholders set candidates apart. These skills are critical for effectively designing, executing, and analyzing experiments that drive measurable improvements in website and product performance.

How many people work at Optimizely?

Optimizely, the company behind the Optimizely platform, has approximately 1,000 employees as of 2023. The team includes roles in software development, sales, marketing, and customer support, often requiring skills in digital experimentation and A/B testing tools.
More about Optimizely jobs
What cities are hiring for Optimizely jobs? Cities with the most Optimizely job openings:
What are the most commonly searched types of Optimizely jobs? The most popular types of Optimizely jobs are:
What states have the most Optimizely jobs? States with the most job openings for Optimizely jobs include:
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Optimizely jobs near you
Infographic showing various Optimizely job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 68% Physical, 6% Hybrid, and 26% Remote job distribution, with an average salary of $154,984 per year, or $74.5 per hour.
Customer Success Manager

Customer Success Manager

Optimizely

Nashua, NH • On-site

Other

Posted 18 days ago

Job description

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.  
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 
Join us and become part of a company that's empowering people to unlock their digital potential! 
To get a sneak peek into our culture, find us on Instagram: @optimizely

Introduction

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.

As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth

Job Responsibilities

Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer's specific needs 
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR's and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities

Knowledge and Experience

Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company's financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a "Can Do" attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus

Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Championing Customer Needs

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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