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Operations Assistant Jobs in Springfield, MA (NOW HIRING)

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Operations Assistant information

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How much do operations assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations assistant in Springfield, MA is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $22.26 per hour, depending on experience, location, and employer.

What is an operations assistant?

An operations assistant takes care of a variety of administrative and clerical responsibilities for an organization. Their purpose is to help ensure the business runs smoothly by resolving customer complaints, training employees, and assisting management. As an operations assistant, you can work in a wide variety of industries, and your specific duties vary depending upon the job field. This career requires industry-specific work experience, as well as strong interpersonal skills. Some medical employers require additional qualifications, such as an associate degree in a related field.

What are the key skills and qualifications needed to thrive as an operations assistant, and why are they important?

To excel as an Operations Assistant, you typically need strong organizational skills, attention to detail, and a foundational understanding of business administration, often supported by an associate's or bachelor's degree. Familiarity with office software like Microsoft Office Suite, project management tools, and basic database systems is commonly required. Excellent communication, time management, and problem-solving abilities help individuals stand out in this role. These skills ensure efficient support for daily operations, smooth workflow, and effective coordination across teams.

What are some common challenges operations assistants face, and how can they effectively manage them?

Operations Assistants often juggle multiple tasks simultaneously, such as coordinating schedules, processing documentation, and supporting various departments. One common challenge is managing shifting priorities while maintaining attention to detail. To succeed, it's important to develop strong organizational skills, use digital tools to track tasks, and communicate proactively with team members. Regular check-ins with supervisors and colleagues can also help ensure alignment and prevent bottlenecks.

What is the difference between Operations Assistant vs Administrative Assistant?

AspectOperations AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer certifications in office managementHigh school diploma; often requires proficiency in office software
Work EnvironmentCorporate offices, warehouses, or production facilitiesOffice settings, reception areas
Employer & Industry UsageManufacturing, logistics, retail, corporateCorporate, government, nonprofit, small businesses
Common Search & ComparisonOperations Assistant vs Administrative Assistant

The main difference is that Operations Assistants focus on supporting daily operational functions, logistics, and process improvements, often in more technical or production environments. Administrative Assistants primarily handle clerical tasks, scheduling, and office management. Both roles require organizational skills and basic office credentials, but Operations Assistants tend to work more closely with operational teams and processes.

Is operations assistant a high paying job?

The operations assistant role typically offers a moderate salary that varies by industry, location, and experience level. It is generally considered an entry- to mid-level position, with higher pay potential for those with specialized skills or certifications in areas like logistics or project management.

What does an operations assistant get paid?

The average salary for an operations assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Operations Assistant jobs

What are the most commonly searched types of Operations jobs in Springfield, MA?

The most popular types of Operations jobs in Springfield, MA are:

What job categories do people searching Operations Assistant jobs in Springfield, MA look for?

The top searched job categories for Operations Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Operations Assistant jobs?

Cities near Springfield, MA with the most Operations Assistant job openings:

Operations Assistant jobs near you
Infographic showing various Operations Assistant job openings in Springfield, MA as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,077 per year, or $19.7 per hour.

Deposit Operations Payment Specialist (FT)

Westfield, MA • On-site

Westfield Bank
See more jobs at Westfield Bankexternal

$25.92 - $38.88/hr

Full-time

Re-posted 21 days ago

Job description

Job Title: Deposit Operations Payment Specialist                                 

Department: Operations

Job Status: Full Time                                                                                     

FLSA Status: Non-Exempt

Grade:  9                                                                                                      

Amount of Travel: No Travel                

Reports To: Deposit Operations Assistant Manager                              

Positions Supervised: N/A      


POSITION SUMMARY Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH and Instant Payment processing.  

 ESSENTIAL FUNCTIONS

  • Serve as a subject matter expert and resource for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
  • Interpret and apply bank deposit operations and ACH compliance requirements, ensuring all transactions adhere to applicable NACHA rules, regulatory standards, and internal risk‑management controls.
  • Main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries.
  • Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
  • Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
  • Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
  • Processes reclamations  within the established timeframe.
  • Processes ACH Positive Pay Returns from the BGDS Department daily.
  • Downloads Fed ACH Returns report from FedLine Advantage weekly.
  • Downloads standard reports from FedLine Advantage monthly.
  • Researches and reconciles any outages on the ACH In Process General Ledger account.
  • Balances the ELAN account monthly.
  • Utilizes Payment Exchange system to monitor  Instant Payment transactions including Instant Payment fraud and disputes.
  • Provides support and backup on all tasks performed by the Deposit Operations Associates.
  • Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
  • Assists the Deposit Operations Manager, as needed.
  • Identify areas for improvement and work with management to implement recommended changes.
  • Monitors procedures for accuracy and update as needed.
  • Research problems of a more complex nature.
  • Process all adjustment requests. 
  • Assists with gathering documentation for audit requests.
  • Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position.
  • Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

  • Communication
  • Job Knowledge
  • Productivity & Time Management
  • Quality
  • Teamwork & Cooperation

Education/Experience/Skills & Abilities

  • High School Diploma or GED required.
  • Minimum 1 year of bank deposit operations and ACH processing experience.
  • Accredited ACH Professional (AAP) certification after two years of ACH experience.
  • Strong attention to detail and accuracy.
  • Excellent customer service and problem-solving skills.
  • Working knowledge of Microsoft Office (Word and Excel).
  • Ability to multi-task with good organizational skills. Working knowledge of the bank’s deposit products and services.

 PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand                                  Occasionally

10 lbs or less                  Occasionally

Walk                                   Occasionally

11 – 20 lbs                      Occasionally

Sit                                       Constantly

21 – 50 lbs                     Not Applicable

Handling/Fingering         Occasionally

51 – 100 lbs                   Not Applicable

Reach Outward               Not Applicable

Over 100 lbs                  Not Applicable

Reach Above Shoulder   Not Applicable

Push/Pull                                                                                              

Climb                                 Not Applicable

12 lbs or less                  Occasionally

Crawl                                 Not Applicable

13 – 25 lbs                      Occasionally

Squat or Kneel                 Not Applicable

26 – 40lbs                       Not Applicable

Bend                                  Not Applicable

41 – 100 lbs                    Not Applicable


N (Not Applicable)          Activity is not applicable to this occupation.

O (Occasionally)               Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently)                   Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly)                   Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.