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How much do operations assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for operations assistant in Springfield, MA is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $22.26 per hour, depending on experience, location, and employer.

What Is an Operations Assistant?

An operations assistant takes care of a variety of administrative and clerical responsibilities for an organization. Their purpose is to help ensure the business runs smoothly by resolving customer complaints, training employees, and assisting management. As an operations assistant, you can work in a wide variety of industries, and your specific duties vary depending upon the job field. This career requires industry-specific work experience, as well as strong interpersonal skills. Some medical employers require additional qualifications, such as an associate degree in a related field.

What are the key skills and qualifications needed to thrive as an Operations Assistant, and why are they important?

To excel as an Operations Assistant, you typically need strong organizational skills, attention to detail, and a foundational understanding of business administration, often supported by an associate's or bachelor's degree. Familiarity with office software like Microsoft Office Suite, project management tools, and basic database systems is commonly required. Excellent communication, time management, and problem-solving abilities help individuals stand out in this role. These skills ensure efficient support for daily operations, smooth workflow, and effective coordination across teams.

What are some common challenges Operations Assistants face, and how can they effectively manage them?

Operations Assistants often juggle multiple tasks simultaneously, such as coordinating schedules, processing documentation, and supporting various departments. One common challenge is managing shifting priorities while maintaining attention to detail. To succeed, it's important to develop strong organizational skills, use digital tools to track tasks, and communicate proactively with team members. Regular check-ins with supervisors and colleagues can also help ensure alignment and prevent bottlenecks.

What are Operations Assistants?

Operations Assistants are administrative professionals who support the daily functions of a company’s operations. They handle various tasks such as scheduling, data entry, maintaining records, and communicating with other departments to ensure smooth workflow. Their role is crucial in helping the organization run efficiently by assisting managers and other staff with administrative and logistical tasks. Operations Assistants often work in a variety of industries and may take on additional responsibilities depending on the needs of their employer.

What is the difference between Operations Assistant vs Administrative Assistant?

AspectOperations AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer certifications in office managementHigh school diploma; often requires proficiency in office software
Work EnvironmentCorporate offices, warehouses, or production facilitiesOffice settings, reception areas
Employer & Industry UsageManufacturing, logistics, retail, corporateCorporate, government, nonprofit, small businesses
Common Search & ComparisonOperations Assistant vs Administrative Assistant

The main difference is that Operations Assistants focus on supporting daily operational functions, logistics, and process improvements, often in more technical or production environments. Administrative Assistants primarily handle clerical tasks, scheduling, and office management. Both roles require organizational skills and basic office credentials, but Operations Assistants tend to work more closely with operational teams and processes.

More about Operations Assistant jobs
What are the most commonly searched types of Operations jobs in Springfield, MA? The most popular types of Operations jobs in Springfield, MA are:
What are popular job titles related to Operations Assistant jobs in Springfield, MA? For Operations Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Operations Assistant jobs in Springfield, MA look for? The top searched job categories for Operations Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Operations Assistant jobs? Cities near Springfield, MA with the most Operations Assistant job openings:
Operations Assistant jobs near you
Infographic showing various Operations Assistant job openings in Springfield, MA as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $41,077 per year, or $19.7 per hour.

Operations Supervisor

JACOBS PILLOW DANCE FESTIVAL INC

Becket, MA • On-site

$25.63 - $27/hr

Full-time

Posted 11 days ago

Job description

TITLE: Operations Supervisor 

STATUS: Seasonal

LOCATION: Becket, MA

REPORTS TO: Events & Operations Production Manager

DEPARTMENT: Production

SUPERVISES:  Lead Parking Attendant, Operations Assistants

WORKS WITH: Facilities, Safety and Security; Events; Community Engagement; Marketing and Patron Services; Finance and Operations; Philanthropy

START: May 12, 2026

END: September 3, 2026

ARRIVAL: May 11, 2026

DEPARTURE: September 4, 2026

COMPENSATION: $25.63-$27.00/hr; Time and a half after 48 hours

SCHEDULE:  May: 5 day work week 

June–September: 6 day work week

BENEFITS (ON-SITE ONLY):  Three meals a day, free access to classes, performances, talks, and studio usage. 

 
The primary responsibility of the Operations Supervisor is to ensure all of the campus’ day-to-day, operational logistics are properly supported. During the pre-season the Operations Supervisor works closely with the Events & Operations Manager to finalize and clarify organizational processes and systems as well as actively participate in the advancement of all Festival non-theatrical events and activities. During the Festival, they support the Patron experience by managing the parking lot and the use of golf carts. They train, supervise and schedule the Lead Parking Attendant and Operation Assistants who act as parking lot attendants and golf cart drivers. They also assist in the set-up of non-theater support and ancillary spaces on campus including dance studios, tents, and outdoor gathering places. The Operations Supervisor works closely with the Facilities, Safety and Security to ensure that the parking lot and campus remain orderly and safe at all times and to enforce all safety policies and procedures.

RESPONSIBILITIES 
  • Create an accessible and collaborative work environment that enables staff to work together positively and safely.  
  • Participate in advancing meetings for on-campus events/activities ensuring that all operational details are discussed, clarified, and finalized.
  • Assist in the creation and maintenance of all necessary paperwork including standard operating procedures, schedules, labor plans, and safety information.
  • Actively participate in the planning and execution of seasonal opening and closing of the Festival's performance spaces, studios, exhibition spaces, and temporary tents.
  • Supervise the safe operation and daily maintenance of the campus dance studios, tents, and outdoor gathering areas. 
  • Train, schedule, manage, and supervise a team of Operation Technicians.
  • Manage the safe use of the campus Parking Lots by training, scheduling, and supervising parking lot attendants.
  • Schedule and supervise a team of patron golf cart drivers consisting of Operation Technicians as well as interns and staff members.
  • Collaborate with all departments to ensure proper parking lot and golf cart coverage for all events and whenever the Festival is actively in performance.
  • Remain in constant communication with all departments as to non-production needs in tents and studios including but not limited to tables, chairs, fans, and side walls.
  • Manage and Facilitate the setup and logistics of tents and studios for events with the support of the Operations Technicians as well as Production Staff as needed.
  • Assist and manage Operation Technicians during Weather Plan activation for the Henry J. Leir Stage performances as well as for other events taking place in tents or studios.
  • Support the Night Shift Manager in their responsibilities assigning Operation Technicians to facilities-related tasks as necessary.
  • Attend all departmental and production meetings including a weekly All-Staff Meeting, and facilitate production and staff meetings as necessary.
  • Under the general direction of the DoTP, assist with coordination of emergency response for staff and patrons in the event of an emergency or extreme weather.
  • Complete Adult/Child CPR, First Aid, and Cultural Competence Training (provided to all seasonal staff during the pre-season).

REQUIRED QUALIFICATIONS

  • 3+ years of professional management experience.
  • Ability to manage diverse teams, resolve cross-cultural conflicts, and apply an equity lens to decision-making, hiring, and scheduling.
  • Strong knowledge of and experience with creating, maintaining, and facilitating organizational processes and systems.
  • Experience supervising and training team members ranging from teenagers through early career professionals.
  • Demonstrated ability to manage multiple projects or facilities simultaneously.
  • Proficiency with the Google App suite.
  • Customer service or other public-facing experience.
  • Willingness to learn.
  • Valid driver's license.

PREFERRED QUALIFICATIONS

  • Experience working in a performing arts environment.
  • Basic knowledge of theatrical production systems.
  • OSHA or other safety training.
  • Bystander intervention and crowd movement training or experience.
  • Conflict resolution training.

SKILLS & QUALITIES

  • Active commitment to Inclusion, Diversity, Equity, and Accessibility.
  • Excellent communication, critical thinking, problem-solving and organizational skills.
  • Demonstrated ability to conceive, strategize, manage, and prioritize between multiple projects with accuracy and attention to detail.

WORKING CONDITIONS & PHYSICAL DEMANDS

  • Working in wooded areas with exposure to native wildlife including, but not limited to, rodents, ticks, and mosquitos.
  • Working outdoors in all weather conditions including inclement weather.
  • Working 6-day work weeks including early mornings, late evenings, and weekends during Festival weeks and non-Festival programming.
  • Moving equipment up to 50 lbs alone or with assistance.
  • Moving through and between multiple locations throughout the entire campus.
  • Remaining in a stationary position for extended periods of time.
  • Working at heights above 6 feet and up to 30 feet.
  • Ascending and descending straight and step ladders.
  • Operating push around or drivable person lifts including at heights.
  • Working in show conditions with theatrical and atmospheric elements including but not limited to: fog, haze, strobes, dim lights, and loud sounds.

APPLICATION PROCESS

*We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you've done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team driven by creativity, curiosity, inclusion, integrity, flexibility, and partnership.

HIRING PROCESS

  1. Apply: Interested individuals are encouraged to send a cover letter, resume, and references by submitting an application using the "Apply" buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
  2. Interview: Pre-Screen on Zoom, 1-2 interviews with Hiring Manager and other JP staff on Zoom.
  3. Supplemental Materials: A writing sample, spreadsheet example, or other relevant materials may be requested from candidates should they be a top candidate.

If you need accommodations to make this application process happen, please connect with us at hr@jacobspillow.org.. We will work to support you through the application process via email, phone call, and/or video chat.

Apply