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Operations Director Jobs in Springfield, MA (NOW HIRING)

Socket.dev

Director of HR Operations

Windsor, CT · On-site

$90 - $140/hr

We are seeking a hands‑on HR operations leader who thrives in execution, process improvement, and developing teams. The successful candidate will partner closely with senior leadership to execute ...

Morris Group, Inc.

Director of HR Operations

Windsor, CT · On-site

$100 - $140/hr

We are seeking a hands-on HR operations leader who thrives in execution, process improvement, and developing teams. The successful candidate will partner closely with senior leadership to execute ...

flowcontrol

Director of Operations

Northampton, MA

Position Overview As Director of Operations, you will lead and oversee all operational, strategic, and financial aspects of Purity One. This is a hands-on leadership role requiring a seasoned ...

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Operations Director information

See Springfield, MA salary details

$33.9K

$107.3K

$178.9K

How much do operations director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for operations director in Springfield, MA is $107,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $135,000.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Springfield, MA?

The most popular types of Operations jobs in Springfield, MA are:

What job categories do people searching Operations Director jobs in Springfield, MA look for?

The top searched job categories for Operations Director jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Operations Director jobs?

Cities near Springfield, MA with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,304 per year, or $51.6 per hour.

Business Operations Director

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site

$92K - $121K/yr

Full-time

Posted 5 days ago

MassMutual rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

196th of 311 rated insurance

Job description

The Opportunity
As a Director within Annuity New Business, you will be a critical member of the Annuity New Business leadership team, tasked with supporting field partners on new business applications. This role will work closely with other service leaders, third party administrators and a variety of field partners, to ensure we deliver a high-quality service experience.
The Team
This position leads the Variable Annuity New Business team, a group of highly skilled Case Managers responsible for delivering a top-tier service experience to MMFA and Third-Party Distribution partners. The team is cross trained across multiple new business functions, allowing them to provide flexible support as sales volumes shift. To support our strategic goal of expanding in the Variable Annuity market, we are advancing technology, product, and customer experience improvements. This role offers an exciting opportunity to guide the team through new developments while supporting continued sales growth.
The Impact:
  • Lead a team of associates responsible for providing exceptional service to field partners.
  • Participate actively as a member of the leadership team to achieve department specific goals and drive organizational performance. Demonstrate agility and resilience in a complex, evolving environment.
  • Lead individual development of team members by identifying opportunities for growth and creating a culture that inspires and motivates the team.
  • Evaluate business processes, identify areas for improvement, and support the development/implementation of strategic initiatives in partnership with peers and key business partners.
  • Leverage data to understand team performance and adherence to KPI's, and influence changes to processes, to improve advisor, customer, and associate experiences.
  • Work collaboratively with business partners across Operations, Third Party Distribution and New Markets, and Third party administrator staff to achieve goals that improve the advisor experience, gain operational efficiencies, and reduce unit cost.

The Minimum Qualifications
  • High School Diploma
  • 3+ years of annuity operations, life insurance operations, brokerage operations or new business processing experience
  • 2+ years of experience as a people leader, responsible for managing direct reports OR 2+ years demonstrating informal leadership by guiding, coaching, and supporting colleagues in their day-to-day work.
  • 2+ years demonstrated experience analyzing business processes and implementing process improvements to improve efficiency, quality, or customer experience
  • 2+ years demonstrated experience prioritizing work, managing competing priorities, and working effectively in a fast-paced environment

The Ideal Qualifications
  • 2+ years' experience with Annuity products
  • Operational experience in a leadership role
  • College Degree
  • Dynamic and proactive; flexible, resilient and comfortable with ambiguity. Adapts quickly to changing business priorities; is open to new ideas and continuous learning.
  • Strong written and verbal communication skills; adapts communication to meet the needs of the audience.

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-RS1
Salary Range:
$92,800-$121,800
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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