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Operations Director Jobs in Springfield, MA (NOW HIRING)

YMCA

Operations Director

Northampton, MA · On-site

$93K - $110K/yr

Under the direction of the CEO, the Operations Director oversees the operation of the Y and participates in volunteer and staff development, financial development, and collaboration with community ...

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Operations Director information

See Springfield, MA salary details

$33.9K

$107.3K

$178.9K

How much do operations director jobs pay per year?

As of May 29, 2026, the average yearly pay for operations director in Springfield, MA is $107,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $135,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an Operations Director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an Operations Director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

More about Operations Director jobs
What are the most commonly searched types of Operations jobs in Springfield, MA? The most popular types of Operations jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Operations Director jobs? Cities near Springfield, MA with the most Operations Director job openings:
Operations Director jobs near you
Infographic showing various Operations Director job openings in Springfield, MA as of May 2026, with employment types broken down into 80% Full Time, 12% Part Time, 4% Temporary, and 4% Nights. Highlights an 100% In-person job distribution, with an average salary of $107,304 per year, or $51.6 per hour.
Operations Director

Operations Director

YMCA

Northampton, MA • On-site

$93K - $110K/yr

Full-time

Posted 13 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,974 frontline employees who took The Breakroom Quiz

477th of 665 rated non-profit organizations

Job description

We are looking to fill an important role on our senior management team!
Job Description
The Hampshire Regional YMCA is seeking a senior leader to help guide the long-term vision of our organization! Under the direction of the CEO, the Operations Director oversees the operation of the Y and participates in volunteer and staff development, financial development, and collaboration with community stakeholders. Department oversight may include: Membership, Aquatics, Youth, Facilities, Community Impact Development and Marketing, dependent on needs of the YMCA. This role provides supervision to program directors, including staff and program operations and development to achieve financial and strategic goals. This individual acts as a senior level leader of the YMCA and is able to support CEO role as needed. Our ideal candidate has built their career around nonprofit management; YMCA experience is strongly preferred but other candidates will be considered.
Qualifications
  • Bachelor's degree in management, human services, recreation, business or related field, plus five years related experience or training, or equivalent combination of education and experience preferred.
  • Five or more years of staff management experience, preferably in a YMCA or other similarly related organization.
  • Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, program and fund development/management.
  • Prefer knowledge of, and previous experience with membership sales, business operations, and acquisition and retention strategies.
  • Ability to establish and maintain collaborations with community organizations.
  • YMCA Team Leader or Multi-Team/Branch Leader certification preferred.
  • Handle multiple tasks, work independently, problem-solve and possess effective time- management skills.
  • Knowledge of membership programming as it relates to the YMCA.
  • CPR/AED/FA certification acquired within 90 days of hire

Essential Functions
  • Establish, with the leadership team, long range plans for program and services in alignment with our strategic plan.
  • Develop, manage, and monitor budgets for multiple departments.
  • Oversee multiple operational and administrative supervisory staff, including hiring, training, evaluating, and coaching. Provide next-level supervision to frontline staff.
  • Ensure a positive member and community experience in all areas of our YMCA.
  • Assist in planning and implementation of community and fundraising events.
  • Represent and promote the YMCA in our community by forming community partnerships.
  • Participate in senior leadership team meetings, management, and overall visioning.
  • Assist the CEO in guiding membership and fund development in all areas.
  • Role model an exceptional staff culture standard in all areas of our YMCA.

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