What Is an Operations Assistant and How to Become One

By ZipRecruiter Marketplace Research Team

An operations assistant takes care of a variety of administrative and clerical responsibilities for an organization. Their purpose is to help ensure the business runs smoothly by resolving customer complaints, training employees, and assisting management. As an operations assistant, you can work in a wide variety of industries, and your specific duties vary depending upon the job field. This career requires industry-specific work experience, as well as strong interpersonal skills. Some medical employers require additional qualifications, such as an associate degree in a related field.

In most cases, the qualifications you need to begin a career as an operations assistant include a high school diploma or a GED certificate and previous retail experience. Depending on the industry of your job, you may also need additional education in the form of an associate or bachelor’s degree or completion of a certification program. Some employers may require specific professional experience in their industry. Operations assistants need outstanding customer service and teamwork skills. You need to be able to stay organized and motivated and manage your time effectively. You also need to have excellent verbal and written communication skills and a desire to grow your team through proper training.

Job Summary

We are seeking an energetic, self-starting individual to join our company as an Operations Assistant. As part of our operations team, you collaborate with multiple team members, leaders, and stakeholders, participating wherever necessary to ensure smooth, efficient operations. Our ideal candidate has a wide range of applicable skills, from strong computer proficiency with office productivity suites to attention to detail with data entry tasks. In this role, you may juggle multiple projects simultaneously, necessitating time management, multitasking, and organizational skills. You should have a thorough knowledge of our product and service offerings, and prior administrative experience is a strong plus.

Duties and Responsibilities

• Assist the Director of Operations with all tasks, including data entry, training, and scheduling
• Collaborate with any team or project as required, assisting with non-specialized tasks
• Proofread and correct reports, presentations, and client-facing materials
• Multitask across multiple projects, triaging as necessary to ensure success
• Create marketing communications and social media posts

Requirements and Qualifications

• High school diploma or GED certificate
• Bachelor's degree (preferred)
• 3 years of experience as an administrative assistant or in a related position
• Proficiency with common office productivity software, including Microsoft Excel
• Strong data entry skills and attention to detail
• Superb time-management and organizational skills