Operations Coordinator
Type: Full-Time Department: Operations Salary: $40,000 โ $49,000
Position Overview
Signal Security is seeking a detail-oriented and proactive Operations Coordinator to support daily security operations and ensure seamless coordination between field staff, clients, and internal teams.
Success within this role is measured by consistent coverage, high-performing, accountable field teams, and strong client satisfaction and developing and training field officers.
The Coordinator will work closely with the Franchise Owner and HR Director to drive efficiency, service quality, and team development.
This position requires flexibility, including occasional nights, weekends, holidays, and travel within the DFW area.
Core Responsibilities:
Operations & Service Delivery
ยท Oversee daily operations across multiple client sites
ยท Ensure all shifts are filled and services are executed to standard
ยท Maintain quality control and client satisfaction across assigned accounts
Scheduling & Coverage
ยท Manage schedules and ensure coverage across Patrol and Dedicated services
ยท Identify and resolve staffing gaps proactively
ยท Coordinate with HR on hiring needs and staffing levels
Team Leadership & Development
ยท Supervise and support Officers and Supervisors
ยท Provide coaching, accountability, and performance feedback
ยท Reinforce expectations, standards, and site-specific requirements
Communication & Reporting
ยท Act as liaison between field teams, clients, and leadership
ยท Review daily activity and incident reports for accuracy and quality
ยท Communicate operational updates, concerns, and client needs
Operational Oversight
ยท Conduct inspections, spot checks, and field audits
ยท Ensure compliance with company policies and client expectations
ยท Issue corrective actions in alignment with company standards
Meetings & Accountability
ยท Lead daily/weekly scrums with staff and supervisors
ยท Review performance metrics, priorities, and operational issues
ยท Escalate key concerns to Franchise Owner in a timely manner
Transitional Coverage Requirement (First 60 Days)
To support operational stability and gain field familiarity, the Coordinator may be required to assist with shift coverage during the initial onboarding period.
ยท Up to 2-3 shifts per week, as needed
ยท Purpose:
o support staffing gaps
o gain firsthand understanding of posts and client expectations
o build credibility with field teams
Note: This is a temporary expectation (first 60 days only). The long-term focus of this role is operations leadership and coordinationโnot ongoing shift coverage.
Qualifications
ยท Experience in operations, coordination, or customer-facing roles
ยท Strong organizational and multitasking abilities
ยท Effective communication and problem-solving skills
ยท Ability to operate in a fast-paced environment
ยท Proficiency in Microsoft Office and scheduling tools
ยท High attention to detail and accountability
Preferred
ยท Security industry experience
ยท Customer-service mindset
ยท Military, law enforcement, or emergency services background
Benefits
ยท Paid Training
ยท Career Progression Model
ยท PTO + Sick Leave
ยท Supplemental Insurance (Dental, Vision, STD/LTD, Life, etc.)
ยท Tuition Assistance
ยท Bonus Plans
Salary : $40000 - 49000 per year