The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Customer Support Specialist
Lenexa, KS · Hybrid
$16.75 - $22.50/hr
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities
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Customer Support Specialist
Lenexa, KS · Hybrid
$16.75 - $22.50/hr
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities
Customer Support Specialist
Lenexa, KS · On-site
$16.75 - $22.50/hr
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities
Customer Support Specialist
Lenexa, KS · On-site
$16.75 - $22.50/hr
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities
Customer Support Specialist
Lenexa, KS · Hybrid
$17 - $22.75/hr
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities
Customer Support Specialist
Lenexa, KS · Hybrid
$17 - $22.75/hr
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities
Client Support Specialist
$18.50 - $24.75/hr
Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. * Prioritize customer issues based on business impact, urgency, and service level commitments.
Client Support Specialist
$18.50 - $24.75/hr
Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. * Prioritize customer issues based on business impact, urgency, and service level commitments.
Shift Lead Supervisor - WordPress Support
Jupiter, FL · On-site +1
Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues. * Take ownership of ...
Shift Lead Supervisor - WordPress Support
Jupiter, FL · On-site +1
Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues. * Take ownership of ...
Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues. * Take ownership of ...
Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues. * Take ownership of ...
Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues. * Take ownership of ...
Quick apply
Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues. * Take ownership of ...
Customer Experience Specialist
$18.25 - $22.75/hr
Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and ...
Customer Experience Specialist
$18.25 - $22.75/hr
Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and ...
Implementation / Client Onboarding / Chat Support
El Paso, TX · Hybrid
$17.50/hr
ADP is hiring Implementation Specialists for client onboarding using chat support.This is a hybrid ... live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care ...
Implementation / Client Onboarding / Chat Support
El Paso, TX · Hybrid
$17.50/hr
ADP is hiring Implementation Specialists for client onboarding using chat support.This is a hybrid ... live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care ...
Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. * Prioritize customer issues based on business impact, urgency, and service level commitments.
Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. * Prioritize customer issues based on business impact, urgency, and service level commitments.
Bilingual Verification & Screening Representative
Goodlettsville, TN · Remote
$18 - $20/hr
Conduct inbound and outbound calls, as well as email and live chat support, to handle verification requests and employer inquiries. * Send, track, and manage verification forms and third‑party ...
Bilingual Verification & Screening Representative
Goodlettsville, TN · Remote
$18 - $20/hr
Conduct inbound and outbound calls, as well as email and live chat support, to handle verification requests and employer inquiries. * Send, track, and manage verification forms and third‑party ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Customer Service Agent
$17.13/hr
At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Customer Service Agent
$17.13/hr
At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
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Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Customer Service Agent
$17.13/hr
At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Customer Service Agent
$17.13/hr
At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Quick apply
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
What You'll Do * Assist customers through phone, email, or live chat support * Provide clear, professional, and helpful responses * Complete basic administrative and data entry tasks * Follow ...
What You'll Do * Assist customers through phone, email, or live chat support * Provide clear, professional, and helpful responses * Complete basic administrative and data entry tasks * Follow ...
Customer Service Agent
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Customer Service Agent
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
On Call Live Chat Support information
See salary details
$10.82 - $12.54
13% of jobs
$13.53 is the 25th percentile. Wages below this are outliers.
$12.54 - $14.27
22% of jobs
$14.27 - $16
10% of jobs
The median wage is $16.66 / hr.
$16 - $17.72
14% of jobs
$17.72 - $19.45
9% of jobs
$21.18 is the 75th percentile. Wages above this are outliers.
$19.45 - $21.18
7% of jobs
$21.18 - $22.90
6% of jobs
$22.90 - $24.63
6% of jobs
$24.63 - $26.35
5% of jobs
$26.35 - $28.08
4% of jobs
$28.08 - $29.81
3% of jobs
$10
$18
$29
How much do on call live chat support jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for on call live chat support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.
What is the difference between On Call Live Chat Support vs Customer Service Representative?
| Aspect | On Call Live Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes technical knowledge | Same as Live Chat Support, often with additional certifications |
| Work Environment | Remote or office-based, online chat platform | Call centers, retail, or office settings, phone and in-person interactions |
| Industry Usage | Tech, e-commerce, service industries | Retail, telecom, banking, and various service sectors |
| Communication Mode | Text-based chat | Phone, in-person, or email |
Both roles focus on customer support but differ mainly in communication channels. On Call Live Chat Support specializes in online text-based assistance, while Customer Service Representatives may handle calls, emails, or in-person inquiries. Understanding these differences helps job seekers find the right fit based on preferred communication methods and work environments.
More about On Call Live Chat Support jobs
What are the most commonly searched types of Live Chat Support jobs? The most popular types of Live Chat Support jobs are:
What job categories do people searching On Call Live Chat Support jobs look for? The top searched job categories for On Call Live Chat Support jobs are:
IT Technical Support / Helpdesk Support in South Jordan, UT 84095
Columbus, OH • On-site
$21/hr
Contractor
Re-posted 12 days ago
Job description
Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience