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Office 365 Support Engineer Jobs (NOW HIRING)

Merge IT

IT Support Engineer - Vance, AL

Vance, AL · On-site

Merge IT is seeking to add an IT Support Engineer to their team in Vance, AL. The role involves ... • Support users with Office 365 applications and Windows OS issues • Document incidents ...

Tixy Services LLC

Desktop Support Engineer

Tyler, TX · On-site

Job Summary We are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite ... Support Microsoft Office 365 applications, Outlook, Teams, and OneDrive. * Configure user accounts ...

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How much do office 365 support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for office 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Office 365 Support Engineers, and how are they typically addressed?

Office 365 Support Engineers often encounter challenges such as troubleshooting complex user access or synchronization issues, managing security and compliance settings, and supporting users during service outages or migrations. These are typically addressed by leveraging Microsoft’s diagnostic tools, following established escalation processes, and collaborating closely with both users and other IT teams. Effective communication and continual learning are key, as staying up-to-date with Office 365 updates and features helps in providing timely solutions. Many organizations also promote a culture of knowledge sharing, allowing engineers to exchange tips and solutions for unique issues. This collaborative approach not only resolves problems more efficiently but also fosters professional growth among support engineers.

What are the key skills and qualifications needed to thrive as an Office 365 Support Engineer?

To thrive as an Office 365 Support Engineer, you need a solid understanding of Office 365 administration, troubleshooting, networking fundamentals, and experience with Microsoft cloud services, often supported by relevant IT certifications like Microsoft 365 Certified: Modern Desktop Administrator Associate. Familiarity with tools such as PowerShell, Azure Active Directory, Exchange Online, SharePoint, and Teams is typically required. Strong problem-solving abilities, clear communication, and a knack for customer service are valuable soft skills in this position. These skills are crucial for efficiently resolving technical issues, enhancing user productivity, and ensuring smooth operations in a dynamic business environment.

What is an Office 365 Support Engineer?

An Office 365 Support Engineer is responsible for troubleshooting, maintaining, and optimizing Microsoft Office 365 services for an organization. They provide technical support for applications like Exchange Online, SharePoint, Teams, and OneDrive, ensuring smooth operation and resolving user issues. Their role involves configuring security settings, managing licenses, and implementing updates. They also assist with migrations, integrations, and automation to improve efficiency. Strong knowledge of Microsoft 365 administration, PowerShell scripting, and networking is essential for this role.

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What cities are hiring for Office 365 Support Engineer jobs? Cities with the most Office 365 Support Engineer job openings:
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Office 365 Support Engineer jobs near you
Infographic showing various Office 365 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer - Vance, AL

Merge IT

Vance, AL • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Merge IT is seeking to add an IT Support Engineer to their team in Vance, AL. The role involves providing deskside support, troubleshooting hardware issues, and assisting users with software applications in a manufacturing environment.
Responsibilities:
• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads
Qualifications:
Required:
• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills
• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads
• Drug & Background required.
Preferred:
• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)
• Certifications such as A+, MCP, or ITIL are a plus but not required
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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