Review Support Engineer open cases and provide technical guidance. Conduct case review meetings at ... Latest available certification in the technology supported Managing Office 365 Identities and ...
Review Support Engineer open cases and provide technical guidance. Conduct case review meetings at ... Latest available certification in the technology supported Managing Office 365 Identities and ...
Exchange Engineer
Bellevue, WA · On-site
... Engineer mentoring. • Review Support Engineer open cases and provide technical guidance. • ... supported • Managing Office 365 Identities and Requirements • Enabling Office 365 Services Note ...
Exchange Engineer
Bellevue, WA · On-site
... Engineer mentoring. • Review Support Engineer open cases and provide technical guidance. • ... supported • Managing Office 365 Identities and Requirements • Enabling Office 365 Services Note ...
Support MDM/MAM and Multi-Factor Authentication * Troubleshoot Microsoft 365, Outlook, Teams and ... This is not a senior EUC engineering role. We are looking for hands-on Desktop Support/EUC ...
New
Support MDM/MAM and Multi-Factor Authentication * Troubleshoot Microsoft 365, Outlook, Teams and ... This is not a senior EUC engineering role. We are looking for hands-on Desktop Support/EUC ...
New
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team ... Office 365 platform and services Clearance Requirement * Must maintain active TS/SCI w/FSP ...
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team ... Office 365 platform and services Clearance Requirement * Must maintain active TS/SCI w/FSP ...
Support role - SME
Redmond, WA · On-site
Collaborate effectively with cross-functional support and engineering teams. Qualifications ... Understanding of Office 365 Groups and SharePoint Online Permissions. * Knowledge of OneDrive for ...
Quick apply
Support role - SME
Redmond, WA · On-site
Collaborate effectively with cross-functional support and engineering teams. Qualifications ... Understanding of Office 365 Groups and SharePoint Online Permissions. * Knowledge of OneDrive for ...
Product Support Engineer
Seattle, WA · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... As such, the default assumption for employees and partners is a hybrid schedule: some in-office ...
Product Support Engineer
Seattle, WA · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... As such, the default assumption for employees and partners is a hybrid schedule: some in-office ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... As such, the default assumption for employees and partners is a hybrid schedule: some in-office ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... As such, the default assumption for employees and partners is a hybrid schedule: some in-office ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... As such, the default assumption for employees and partners is a hybrid schedule: some in-office ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... As such, the default assumption for employees and partners is a hybrid schedule: some in-office ...
Guide Support Engineer's on processes related to escalations, bugs, Knowledge Bases, Solution ... technology supported Exam 70-346: Managing Office 365 Identities and Requirements Exam 70-347:
Guide Support Engineer's on processes related to escalations, bugs, Knowledge Bases, Solution ... technology supported Exam 70-346: Managing Office 365 Identities and Requirements Exam 70-347:
Senior M365 Administrator (Microsoft Office 365)
Bellevue, WA · On-site +1
$97K - $131K/yr
Provide technical support and guidance to end-users, resolving complex issues related to M365 ... developers to more easily access and analyze data. For more information on how Tanium processes ...
Senior M365 Administrator (Microsoft Office 365)
Bellevue, WA · On-site +1
$97K - $131K/yr
Provide technical support and guidance to end-users, resolving complex issues related to M365 ... developers to more easily access and analyze data. For more information on how Tanium processes ...
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Quick apply
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Product Support Engineer
Redmond, WA · Hybrid
Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related ... support, product support, or customer service engineering role (preferably in a software or ...
Product Support Engineer
Redmond, WA · Hybrid
Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related ... support, product support, or customer service engineering role (preferably in a software or ...
Product Support Engineer
Redmond, WA · On-site
Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related ... support, product support, or customer service engineering role (preferably in a software or ...
Product Support Engineer
Redmond, WA · On-site
Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related ... support, product support, or customer service engineering role (preferably in a software or ...
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Quick apply
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Quick apply
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Admin Support
Seattle, WA · Remote
$35K - $47K/yr
Must be proficient in various computer systems such as the Office 365 suite. The Engineering Admin Support II will have a high level of initiative and follow-up support capability working with ...
Quick apply
Admin Support
Seattle, WA · Remote
$35K - $47K/yr
Must be proficient in various computer systems such as the Office 365 suite. The Engineering Admin Support II will have a high level of initiative and follow-up support capability working with ...
Technical Support Engineer II - Hybrid
Federal Way, WA · On-site
$30 - $35/hr
As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...
Technical Support Engineer II - Hybrid
Federal Way, WA · On-site
$30 - $35/hr
As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Quick apply
... office, and at client sites as needed. You should be comfortable shifting between locations ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Technical Support Engineer II - Hybrid
Federal Way, WA · Hybrid
$30 - $35/hr
As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...
Technical Support Engineer II - Hybrid
Federal Way, WA · Hybrid
$30 - $35/hr
As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...
Technical Support Engineer II - Hybrid
Tacoma, WA · Hybrid
$30 - $35/hr
As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...
Technical Support Engineer II - Hybrid
Tacoma, WA · Hybrid
$30 - $35/hr
As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Working knowledge Microsoft 365 Office Suite and cloud services including Intune * Experience with ...
Office 365 Support Engineer information
See Renton, WA salary details
$18.66 - $23.92
4% of jobs
$23.92 - $29.18
9% of jobs
$33.53 is the 25th percentile. Wages below this are outliers.
$29.18 - $34.44
14% of jobs
$34.44 - $39.70
15% of jobs
The median wage is $42.16 / hr.
$39.70 - $44.96
17% of jobs
$44.96 - $50.22
16% of jobs
$50.36 is the 75th percentile. Wages above this are outliers.
$50.22 - $55.48
9% of jobs
$55.48 - $60.74
7% of jobs
$60.74 - $66
4% of jobs
$66 - $71.26
3% of jobs
$71.26 - $76.52
1% of jobs
$18
$44
$76
How much do office 365 support engineer jobs pay per hour?
What are the most common challenges faced by Office 365 Support Engineers, and how are they typically addressed?
Office 365 Support Engineers often encounter challenges such as troubleshooting complex user access or synchronization issues, managing security and compliance settings, and supporting users during service outages or migrations. These are typically addressed by leveraging Microsoft’s diagnostic tools, following established escalation processes, and collaborating closely with both users and other IT teams. Effective communication and continual learning are key, as staying up-to-date with Office 365 updates and features helps in providing timely solutions. Many organizations also promote a culture of knowledge sharing, allowing engineers to exchange tips and solutions for unique issues. This collaborative approach not only resolves problems more efficiently but also fosters professional growth among support engineers.
What are the key skills and qualifications needed to thrive in the Office 365 Support Engineer position, and why are they important?
To thrive as an Office 365 Support Engineer, you need a solid understanding of Office 365 administration, troubleshooting, networking fundamentals, and experience with Microsoft cloud services, often supported by relevant IT certifications like Microsoft 365 Certified: Modern Desktop Administrator Associate. Familiarity with tools such as PowerShell, Azure Active Directory, Exchange Online, SharePoint, and Teams is typically required. Strong problem-solving abilities, clear communication, and a knack for customer service are valuable soft skills in this position. These skills are crucial for efficiently resolving technical issues, enhancing user productivity, and ensuring smooth operations in a dynamic business environment.
What is an Office 365 Support Engineer job?
An Office 365 Support Engineer is responsible for troubleshooting, maintaining, and optimizing Microsoft Office 365 services for an organization. They provide technical support for applications like Exchange Online, SharePoint, Teams, and OneDrive, ensuring smooth operation and resolving user issues. Their role involves configuring security settings, managing licenses, and implementing updates. They also assist with migrations, integrations, and automation to improve efficiency. Strong knowledge of Microsoft 365 administration, PowerShell scripting, and networking is essential for this role.

Job description
SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.Â
Build technical skills of Support Engineers by providing technical and Engineer mentoring.
Review Support Engineer open cases and provide technical guidance.
Conduct case review meetings at least once a week
Maintain a solid working relationship with MS Technical Advisors (TA's)
Documented Call Coaching on all Support Engineers for which a ST is responsible. With Team Manager's direction, formulate action plans for Support Provider's with poor Quality of Service surveys or poor technical skills.
2+ years prior experience in technical troubleshooting (preferably at the Enterprise level)
Demonstrates self-assurance in leading others in difficult and challenging assignments.
MCITP, MCTS or MCP (not mandatory)
Understanding of Active Directory
Overall understanding of Networking concepts, DNS, Routing, DHCP, Firewall, load balancers and other networking hardware's.
Experience or knowledge with configuring mail clients (Outlook or other)
Basic Understanding of Windows Server 2008\2012
Basic understanding of other than Microsoft mail systems
Experience or Knowledge of on premise Exchange 2007/2010/2013/2015
Experience or Knowledge of mail transport fundamentals (POP/IMAP/SMPT)
Experience or Knowledge on auto discover / Outlook connectivity / OWA / ActiveSync / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e-discovery/Discovery search Preferred
Experience or Knowledge on Exchange Databases, Backup and Restore, DAG, CCR etc.
Exceptional interpersonal and communication skills - both written and verbal. Good command of (target) language for professional level communication with the customers
All your inform
Preferred that each Technical Lead must complete the components of the MCITP certification that pertain to their assigned technical queue within 12 months of hire. These components include:
Latest available certification in the technology supported
Managing Office 365 Identities and Requirements
Enabling Office 365 Services Note - Certification exams keep getting updated / refreshed.
ation will be kept confidential according to EEO guidelines.
About SRI Tech Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2005