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Office 365 Support Engineer Jobs (NOW HIRING)

Merge IT

IT Support Engineer - Lubbock, TX

Lubbock, TX · On-site

Merge IT is seeking an IT Support Engineer for an enterprise-level client in Lubbock, TX. The role ... Office 365. Responsibilities : • Provide deskside support for end users including IMAC (Install ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... Office 365, Okta • Collaborate with other regions, global support groups and Service Owners to ... Support Engineers Desired Skills and Experience Must Have • 3+ years in IT helpdesk support ...

Bradsby Group

IT Support Technician

Boulder, CO

$25/hr

Skills - Office 365 Support 5 years of experience supporting IT Windows Active Directory (Windows 2008/2012) DNS/DHCP/LDAP/SSL/Exchange Experience with Dynamics Great Plains, Project Accounting, or ...

Integration Technologies

Be Seen First

IT Support Engineer

Irvine, CA · On-site

$52K - $62K/yr

IT Support Engineer I/II (On-Site) Company: Integration Technologies Location: Irvine, CA (100% On ... Administer and support Microsoft Office 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

Skills - Office 365 Support • 5 years of experience supporting IT • Windows Active Directory (Windows 2008/2012) • DNS/DHCP/LDAP/SSL/Exchange • Experience with Dynamics Great Plains, Project ...

Palnar

Office 365 Engineer

... Engineering, or a related discipline; or the equivalent combination of education, technical training, or work/military experience. Preferred: • MCSE in Cloud Platform and Infrastructure • ...

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Office 365 Support Engineer information

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How much do office 365 support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for office 365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Office 365 Support Engineers, and how are they typically addressed?

Office 365 Support Engineers often encounter challenges such as troubleshooting complex user access or synchronization issues, managing security and compliance settings, and supporting users during service outages or migrations. These are typically addressed by leveraging Microsoft’s diagnostic tools, following established escalation processes, and collaborating closely with both users and other IT teams. Effective communication and continual learning are key, as staying up-to-date with Office 365 updates and features helps in providing timely solutions. Many organizations also promote a culture of knowledge sharing, allowing engineers to exchange tips and solutions for unique issues. This collaborative approach not only resolves problems more efficiently but also fosters professional growth among support engineers.

What are the key skills and qualifications needed to thrive as an Office 365 Support Engineer?

To thrive as an Office 365 Support Engineer, you need a solid understanding of Office 365 administration, troubleshooting, networking fundamentals, and experience with Microsoft cloud services, often supported by relevant IT certifications like Microsoft 365 Certified: Modern Desktop Administrator Associate. Familiarity with tools such as PowerShell, Azure Active Directory, Exchange Online, SharePoint, and Teams is typically required. Strong problem-solving abilities, clear communication, and a knack for customer service are valuable soft skills in this position. These skills are crucial for efficiently resolving technical issues, enhancing user productivity, and ensuring smooth operations in a dynamic business environment.

What is an Office 365 Support Engineer?

An Office 365 Support Engineer is responsible for troubleshooting, maintaining, and optimizing Microsoft Office 365 services for an organization. They provide technical support for applications like Exchange Online, SharePoint, Teams, and OneDrive, ensuring smooth operation and resolving user issues. Their role involves configuring security settings, managing licenses, and implementing updates. They also assist with migrations, integrations, and automation to improve efficiency. Strong knowledge of Microsoft 365 administration, PowerShell scripting, and networking is essential for this role.

More about Office 365 Support Engineer jobs
What cities are hiring for Office 365 Support Engineer jobs? Cities with the most Office 365 Support Engineer job openings:
What are the most commonly searched types of Office 365 Support Engineer jobs? The most popular types of Office 365 Support Engineer jobs are:
What job categories do people searching Office 365 Support Engineer jobs look for? The top searched job categories for Office 365 Support Engineer jobs are:
Office 365 Support Engineer jobs near you
Infographic showing various Office 365 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer - 26-10065

Compu-Vision - IT

Carlisle, PA • Hybrid

Full-time

Posted 2 days ago

New

Job description

IT Support Engineer

Location: Harrisburg, Pennsylvania
Duration: 9 Months
Work Arrangement: Onsite

Job Summary

We are seeking a skilled IT Support Engineer to provide enterprise-level technical support for end-user computing devices, collaboration tools, and Microsoft technologies. The ideal candidate will have extensive experience supporting Windows environments, Office 365, Microsoft Teams, mobile devices, endpoint management, and enterprise device administration using SCCM, Intune, and Active Directory.

This role will support laptops, desktops, tablets, smartphones, and collaboration technologies while ensuring endpoint security, software deployment, system maintenance, and exceptional customer service.

Key Responsibilities
  • Provide Tier 2/3 technical support for enterprise end-user devices.
  • Support Windows desktops, laptops, tablets, and mobile devices.
  • Troubleshoot hardware, software, operating system, and application issues.
  • Configure, deploy, maintain, and support Windows, iOS, and Android devices.
  • Create and maintain PowerShell scripts for automation, reporting, and system administration.
  • Support Microsoft Teams collaboration, meetings, video conferencing, and conference room technologies.
  • Install, configure, and troubleshoot Microsoft Office 365 applications.
  • Manage endpoint devices using Microsoft Endpoint Configuration Manager (SCCM).
  • Administer Microsoft Intune for Mobile Device Management (MDM) and endpoint security.
  • Configure and manage Active Directory users, groups, organizational units, and Group Policies.
  • Deploy software updates, operating system patches, and security policies.
  • Monitor endpoint compliance and implement security controls.
  • Troubleshoot browser-related issues and enterprise web applications.
  • Support remote users and hybrid work environments.
  • Document technical procedures, troubleshooting guides, and knowledge base articles.
  • Assist with endpoint lifecycle management, including deployment, upgrades, replacements, and decommissioning.
  • Work closely with infrastructure, networking, security, and application support teams.
  • Maintain accurate incident, request, and asset documentation.
  • Participate in continuous improvement initiatives to enhance IT support processes.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • Strong experience supporting Microsoft Windows operating systems in an enterprise environment.
  • Extensive experience supporting laptops, desktops, tablets, smartphones, and mobile users.
  • Experience administering Microsoft Endpoint Configuration Manager (SCCM).
  • Experience managing devices using Microsoft Intune (MDM).
  • Strong knowledge of Active Directory, including:
    • User Management
    • Group Management
    • Group Policy Administration
  • Experience supporting Microsoft Teams collaboration and conferencing.
  • Experience supporting Microsoft Office 365 applications.
  • Strong troubleshooting skills for hardware, software, operating systems, and enterprise applications.
  • Experience supporting Windows, iOS, and Android devices.
  • Experience creating PowerShell scripts for automation and reporting.
  • Excellent documentation, communication, and customer service skills.
Preferred Qualifications
  • Experience supporting enterprise conference room technologies.
  • Experience with endpoint security and compliance management.
  • Knowledge of software deployment and patch management.
  • Experience supporting hybrid and remote work environments.
  • Familiarity with enterprise IT service management (ITSM) processes.
  • Experience with automation and scripting beyond PowerShell.
  • Microsoft certifications related to Windows, Microsoft 365, Endpoint Management, or Azure are a plus.
Technical Skills
  • Microsoft Windows
  • Windows 10/11
  • Microsoft Office 365
  • Microsoft Teams
  • SCCM (Microsoft Endpoint Configuration Manager)
  • Microsoft Intune
  • Mobile Device Management (MDM)
  • Active Directory
  • Group Policy (GPO)
  • PowerShell
  • VBScript
  • Endpoint Management
  • Software Deployment
  • Patch Management
  • Windows Administration
  • iOS Support
  • Android Support
  • Laptop Support
  • Desktop Support
  • Tablet Support
  • Mobile Device Support
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Web Browser Support
  • Enterprise Device Management
  • Endpoint Security
Core Competencies
  • Technical Support
  • Desktop Support
  • Endpoint Administration
  • System Troubleshooting
  • Customer Service
  • Process Improvement
  • Automation
  • Documentation
  • Communication
  • Problem Solving
  • Collaboration
  • Time Management
  • Attention to Detail
  • Analytical Thinking
  • Continuous Learning