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No Experience Help Desk Jobs in Decatur, GA (NOW HIRING)

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... Receives additional training as required, to gain full proficiency and experience in all areas.

Inteliblue

Help Desk Analyst (Spanish must)

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType ... In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. * 2+ years' experience performing as Helpdesk Technician with hands on ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Required Skills & Experience * High School Diploma or GED. * Minimum of 2 years of full-time call ... Work Location: 100% Onsite in Conyers, GA (No remote option available). * Schedule: Standard ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills ... Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

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No Experience Help Desk information

See Decatur, GA salary details

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$33

How much do no experience help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for no experience help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What are the most commonly searched types of Help Desk jobs in Decatur, GA?

The most popular types of Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for No Experience Help Desk jobs?

Cities near Decatur, GA with the most No Experience Help Desk job openings:

No Experience Help Desk jobs near you
Infographic showing various No Experience Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Help Desk Analyst 2 (690785)

R2 Technologies Corporation

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 21 days ago

Job description

Overview:
Job Title: Help Desk Analyst 2 (690785)
Location: Atlanta, Georgia 30303 Remote
Duration: Long-Term
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system
• Request setup and delivery of equipment and wireless devices
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors (ARM) and management as needed
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field or minimum 2+ years of help desk support
• One-year proven experience with Office 365 Pro Plus core applications
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced
and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow and/or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Skills:
help desk support,Office 365

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