ZipRecruiter

Log In

2

No Experience Help Desk Jobs in Decatur, GA (NOW HIRING)

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Job Summary : InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical ... Required : • Six months of experience handling customers, questions, complaints, and/or providing ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... help desk techs regarding the overall performance of the help desk. • Oversee the daily ... years experience in firewall management (Sonic Wall and/or Fortinet preferred • 6 years of ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six months of experience handling customers, questions, complaints, and/or providing information in a call ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ... Compensation is based on experience, skills, and education Key Responsibilities: * Lead, mentor ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

previous page

Showing results 41-60

All JobsHelp Desk JobsNo Experience Help Desk JobsNo Experience Help Desk Jobs in Decatur, GA

No Experience Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do no experience help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for no experience help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What are the most commonly searched types of Help Desk jobs in Decatur, GA?

The most popular types of Help Desk jobs in Decatur, GA are:

What are popular job titles related to No Experience Help Desk jobs in Decatur, GA?

For No Experience Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching No Experience Help Desk jobs in Decatur, GA look for?

The top searched job categories for No Experience Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for No Experience Help Desk jobs?

Cities near Decatur, GA with the most No Experience Help Desk job openings:

No Experience Help Desk jobs near you
Infographic showing various No Experience Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Help Desk Specialist - 1st Tier

Atlanta, GA • On-site

Huff Powell & Bailey, LLC
Law Firms • 51 - 200 employees
Learn more about Huff Powell & Bailey, LLCexternal

Full-time

Re-posted 21 days ago

Job description

Position Summary: As an on-site 1st Tier Help Desk Specialist for Huff, Powell, amp; Bailey, you will be the first point of contact for end-users experiencing technical issues. You will be responsible for providing efficient and effective support to resolve their problems and ensure the smooth operation of IT systems. Your role will involve troubleshooting hardware and software issues, assisting with system setups, and escalating complex problems to higher-level support teams as needed.
Essential Duties and Responsibilities include but are not limited to the following:
  • Respond to support requests via phone, email, or ticketing system in a timely and professional manner.
  • Diagnose and troubleshoot technical issues, including hardware and software.
  • Provide end-user support for core business applications, including:
    • Microsoft 365
    • Document management systems (e.g., iManage)
    • Zoom
    • Adobe Acrobat
  • Document all support activities, including problem descriptions, solutions, and follow-up actions, in the ticketing system.
  • Collaborate with other IT team members to resolve complex issues and escalate unresolved problems to the appropriate level of support.
  • Assist with the installation, configuration, and maintenance of software and peripherals.
  • Ensure compliance with company IT policies, security standards, and data governance practices, particularly related to document management and access controls. Support onboarding and offboarding processes, including user account setup, device provisioning, and access to systems such as Microsoft 365.
  • Perform other duties as assigned.
JOB KNOWLEDGE, SKILLS, CORE COMPETENCIES AND EXPECTATIONS:
  • Strong knowledge of the Windows operating system, as well as common software applications, e.g. MS Office, Adobe, Zoom, etc.
  • Ability to learn new software quickly, background in legal software is a plus.
  • Basic understanding of networking concepts and troubleshooting techniques.
  • Excellent communication, interpersonal, and customer service skills, with the ability to support users at all technical levels.
  • Strong problem-solving skills, attention to detail, and ability to prioritize tasks in a fast-paced environment. Ability to work independently and as part of a team.
Certification in IT support, such as CompTIA A+ or Microsoft Certified Professional (MCP) a plus.
MINIMUM QUALIFICATIONS
Education/Experience:
  • High school diploma or G.E.D.
  • At least 1 year of experience in a help desk or technical support role
PHYSICAL DEMANDS
  • Use arms, hands and fingers to perform daily tasks.
  • Ability to see and hear well (naturally or with correction).
  • Sitting for extended periods of time in an office environment.
  • Must be able to lift and carry computer equipment as needed, up to 20 lbs.
  • Must be able to work in a constant state of alertness and maintain a safe work environment.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. They do not constitute an employment agreement between the employer and employee; other duties may be assigned as the needs of the employer and requirements of the job change for the company’s overall benefit.

Apply