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Mychart Support Jobs (NOW HIRING)

ClinDCast LLC

Epic MyChart Analyst

Venice, CA · Remote

$55/hr

Provide troubleshooting, testing, and support for system issues and upgrades. * Ensure compliance with healthcare data security and regulatory standards. * Train and support end-users on MyChart ...

2T Consulting

Epic MyChart Systems Analyst

Osseo, MN

We are seeking an experienced Epic MyChart Systems Analyst to support the configuration, implementation, enhancement, and maintenance of Epic applications. The ideal candidate will have hands-on Epic ...

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How much do mychart support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for mychart support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a MyChart Support?

A MyChart Support job involves assisting patients and healthcare providers with troubleshooting, navigation, and technical issues related to the MyChart patient portal. Responsibilities typically include answering user inquiries, resetting passwords, resolving access issues, and guiding users on utilizing MyChart features such as scheduling appointments, viewing medical records, and messaging providers. This role requires strong customer service skills, technical proficiency, and familiarity with healthcare systems to ensure users can effectively access their health information.

What are the typical daily responsibilities for someone working in MyChart Support?

As a Mychart Support specialist, your daily responsibilities typically include assisting patients and healthcare staff with logging in, resolving technical issues, resetting passwords, and navigating MyChart features. You may also respond to support tickets, document issues, escalate complex problems to higher-level IT teams, and maintain knowledge of new MyChart updates or enhancements. Additionally, you’ll ensure patient data privacy and collaborate closely with clinical and administrative staff to help optimize the patient experience. This role provides significant opportunities to develop healthcare IT skills and build your career within the growing digital health sector.

What are the key skills and qualifications needed to thrive in the MyChart Support position, and why are they important?

To thrive as a Mychart Support professional, you need a background in healthcare IT, excellent troubleshooting abilities, and strong understanding of patient portal systems. Familiarity with Epic MyChart software and ticketing or helpdesk platforms, such as ServiceNow or Zendesk, is often required, and certification in Epic Systems can be a plus. Strong communication, patience, and a customer-service mindset distinguish top performers in this role. These skills are essential to efficiently resolve user issues, ensure data security, and support smooth digital healthcare experiences for both patients and staff.

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Mychart Support jobs near you
Infographic showing various Mychart Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Epic Analyst | MyChart

North Point- Commercial Engineering Talent Network

Miami, FL

Full-time

Posted 28 days ago

Job description

Epic Analyst | MyChart

North Point Technology is seeking an experienced Epic MyChart Analyst to support the configuration, maintenance, testing, and optimization of patient facing Epic applications. This role works closely with stakeholders, application teams, trainers, and end users to improve MyChart functionality, resolve application issues, and support clinical and operational workflows.

Key ResponsibilitiesEpic MyChart Support

• Serve as a primary support contact for application users
• Identify, investigate, and resolve MyChart application issues
• Design, build, implement, maintain, and enhance the application
• Evaluate and resolve service tickets promptly
• Implement requested application changes
• Retrieve requested application and operational data
• Assist and support other Epic analysts as needed

Testing and Workflow Analysis

• Support all phases of application testing
• Create and maintain workflow documentation
• Analyze how application changes affect clinical and operational workflows
• Validate system functionality before changes are moved into production
• Identify opportunities to improve application configuration, usability, and access
• Analyze new features and recommend appropriate system enhancements

Stakeholder Collaboration

• Collaborate with stakeholders, end users, and application team members
• Work with trainers to develop documentation and training strategies
• Communicate application changes and new features to affected teams
• Participate in project meetings and applicable committees
• Provide leadership with regular updates regarding projects and application issues

Operational Support

• Provide ongoing production support for MyChart
• Participate in on call rotations
• Maintain regular communication with application and project team members
• Follow established security, privacy, operational, and documentation procedures
• Support system upgrades, implementations, and production launches

Required Qualifications

• Bachelor's degree in information technology, computer science, healthcare administration, or a related field
• Active Epic MyChart certification
• At least three years of relevant Epic or healthcare application experience
• Experience configuring, supporting, or maintaining Epic MyChart
• Experience with application testing and workflow documentation
• Experience evaluating and resolving application service tickets
• Strong analytical and problem solving skills
• Strong written and verbal communication skills
• Ability to collaborate effectively with technical teams, stakeholders, trainers, and end users
• Ability to maintain effective professional relationships
• Ability to lead, motivate, develop, and train others
• Proficiency with Microsoft Office and related business applications
• Ability to participate in an on call rotation

Preferred Qualifications

• Hands on Epic MyChart build experience
• Experience supporting MyChart in a live healthcare environment
• Experience with patient portal workflows and digital patient engagement
• Experience supporting Epic upgrades and new feature implementations
• Knowledge of clinical and operational healthcare workflows
• Experience working with application security, user access, and patient proxy access
• Experience supporting testing, production releases, and system launches
• Additional relevant Epic certifications