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Mychart Support Jobs (NOW HIRING)

ClinDCast LLC

Epic MyChart Analyst

Venice, CA · Remote

$55/hr

Provide troubleshooting, testing, and support for system issues and upgrades. * Ensure compliance with healthcare data security and regulatory standards. * Train and support end-users on MyChart ...

ClinDCast LLC

Epic MyChart Analyst

Santa Monica, CA · Remote

Provide troubleshooting, testing, and support for system issues and upgrades. Ensure compliance with healthcare data security and regulatory standards. Train and support end-users on MyChart features ...

Cedars Sinai

Epic MyChart Analyst - Remote

Los Angeles, CA · On-site +1

$96K - $139K/yr

Participates in an on-call rotation to provide off-hours end user support. * Develops and monitors ... MyChart experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e ...

RICEFW Technologies

Configure and support Epic Tapestry module including benefit plans, payer setup, and reimbursement workflows * Work on Epic MyChart configuration and enhancements to improve patient engagement and ...

VHC Health

MyChart Digital Solutions Analyst

Alexandria, VA · On-site

$105K - $124K/yr

As part of the VHC IS Division's Special Projects Team, the candidate will support VHC's vision of making healthcare more convenient, connected, and coordinated for our patients. The MyChart Digital ...

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How much do mychart support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for mychart support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for someone working in Mychart Support?

As a Mychart Support specialist, your daily responsibilities typically include assisting patients and healthcare staff with logging in, resolving technical issues, resetting passwords, and navigating MyChart features. You may also respond to support tickets, document issues, escalate complex problems to higher-level IT teams, and maintain knowledge of new MyChart updates or enhancements. Additionally, you’ll ensure patient data privacy and collaborate closely with clinical and administrative staff to help optimize the patient experience. This role provides significant opportunities to develop healthcare IT skills and build your career within the growing digital health sector.

What is a MyChart Support job?

A MyChart Support job involves assisting patients and healthcare providers with troubleshooting, navigation, and technical issues related to the MyChart patient portal. Responsibilities typically include answering user inquiries, resetting passwords, resolving access issues, and guiding users on utilizing MyChart features such as scheduling appointments, viewing medical records, and messaging providers. This role requires strong customer service skills, technical proficiency, and familiarity with healthcare systems to ensure users can effectively access their health information.

What are the key skills and qualifications needed to thrive in the Mychart Support position, and why are they important?

To thrive as a Mychart Support professional, you need a background in healthcare IT, excellent troubleshooting abilities, and strong understanding of patient portal systems. Familiarity with Epic MyChart software and ticketing or helpdesk platforms, such as ServiceNow or Zendesk, is often required, and certification in Epic Systems can be a plus. Strong communication, patience, and a customer-service mindset distinguish top performers in this role. These skills are essential to efficiently resolve user issues, ensure data security, and support smooth digital healthcare experiences for both patients and staff.

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Mychart Support jobs near you
Infographic showing various Mychart Support job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Senior Clinical Applications Associate - Epic Ambulatory, MyChart, Care Everywhere

Senior Clinical Applications Associate - Epic Ambulatory, MyChart, Care Everywhere

Baylor College of Medicine

Houston, TX • Hybrid

Full-time

Posted 19 days ago

Baylor College of Medicine rating

8.6

Company rating: 8.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

50th of 532 rated colleges and universities

Job description

Summary

The Senior Clinical Applications Associate provides comprehensive technical and operational support for clinical information systems, products and services to Baylor College of Medicine clinical operations and Baylor affiliated institutions. Performs project management and implementation activities for clinical systems related to the clinical practice and Ambulatory modules. The Senior Clinical Applications Associate will work primarily with the Epic Ambulatory application; however, responsibilities are cross-functional to support other clinical modules. This role rotates on-call and help desk tier 2 support.

The Department of Information Technology at Baylor College of Medicine provides technology services, support, and partnership in delivering key values to the mission of Baylor College of Medicine. Information Technology offices are located at the Nabisco, McGovern Campus, in the Texas Medical Center. 

This position is eligible to work hybrid within the Greater Houston, TX area with occasional onsite including several days per month.

Job Duties
  • Manages projects related to MyChart Epic Module.
  • Collaborates with operational leaders to enhance patient engagement.
  • Provides support to the MyChart Support Desk as they respond to calls from patients about technical issues.
  • Provides application/database analysis and support, system integration, interface integration, or customized application solutions for clinical applications used throughout the Baylor clinical departments.
  • Designs, develops, and maintains custom clinical content to enhance workflows and efficiency utilizing the electronic medical records system and/or application software as assigned.
  • Performs application monitoring and planning, utilization tracking, and reporting.
  • Manages projects for enhancements and automation of clinical workflows. 
  • Provides secondary support to team members to assist with supporting other application modules as needed.
  • Implements and supports system upgrades, enhancements, and modifications. Coordinates with Baylor-IT personnel and Baylor affiliated IT departments.
  • Acts as operational/data liaison with Baylor departments to identify and resolve operational workflows issues related to technology, and issues related to data, data integrity, and interfaces. 
  • Provides technical and helpdesk support to Baylor clients and Baylor affiliated clients using or planning to use computing resources as needed. 
  • Performs other job-related duties as assigned
Minimum Qualifications
  • Bachelor's degree. Four years of relevant experience may substitute for degree requirement. 
  • Four years of relevant experience.
Department-specific Requirements
  • Experience in Ambulatory, MyChart, and/or Care Everywhere.
  • Accreditation and/or certification in Ambulatory, MyChart, and/or Care Everywhere.
Preferred Qualifications and Skills
  • Epic certification in Ambulatory, MyChart, and/or Care Everywhere.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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