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Mychart Support Jobs (NOW HIRING)

ClinDCast LLC

$55/hr

Provide troubleshooting, testing, and support for system issues and upgrades. * Ensure compliance with healthcare data security and regulatory standards. * Train and support end-users on MyChart ...

TEKsystems

Epic Mychart Analyst

Buffalo, NY · Remote

$80 - $90/hr

Our client is seeking an experienced Epic MyChart Analyst to provide temporary support for the MyChart and Digital Patient Experience team. This role will primarily focus on day-to-day MyChart ...

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How much do mychart support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for mychart support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a MyChart Support?

A MyChart Support job involves assisting patients and healthcare providers with troubleshooting, navigation, and technical issues related to the MyChart patient portal. Responsibilities typically include answering user inquiries, resetting passwords, resolving access issues, and guiding users on utilizing MyChart features such as scheduling appointments, viewing medical records, and messaging providers. This role requires strong customer service skills, technical proficiency, and familiarity with healthcare systems to ensure users can effectively access their health information.

What are the typical daily responsibilities for someone working in MyChart Support?

As a Mychart Support specialist, your daily responsibilities typically include assisting patients and healthcare staff with logging in, resolving technical issues, resetting passwords, and navigating MyChart features. You may also respond to support tickets, document issues, escalate complex problems to higher-level IT teams, and maintain knowledge of new MyChart updates or enhancements. Additionally, you’ll ensure patient data privacy and collaborate closely with clinical and administrative staff to help optimize the patient experience. This role provides significant opportunities to develop healthcare IT skills and build your career within the growing digital health sector.

What are the key skills and qualifications needed to thrive in the MyChart Support position, and why are they important?

To thrive as a Mychart Support professional, you need a background in healthcare IT, excellent troubleshooting abilities, and strong understanding of patient portal systems. Familiarity with Epic MyChart software and ticketing or helpdesk platforms, such as ServiceNow or Zendesk, is often required, and certification in Epic Systems can be a plus. Strong communication, patience, and a customer-service mindset distinguish top performers in this role. These skills are essential to efficiently resolve user issues, ensure data security, and support smooth digital healthcare experiences for both patients and staff.

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What states have the most Mychart Support jobs?

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Mychart Support jobs near you
Infographic showing various Mychart Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Epic Mychart support manager

Virtelligence

Irving, TX

Contractor

Posted 4 days ago

Job description

Job Summary:

  • The Epic MyChart Support Manager leads the support and operational management of the Epic MyChart application, ensuring system stability, timely issue resolution, and a high-quality patient and user experience. The role manages support teams and collaborates with clinical, business, and IT stakeholders to deliver effective MyChart solutions.


Key Responsibilities:

  • Lead and manage the Epic MyChart support team, including daily operations, workload, and performance.
  • Oversee MyChart incidents, service requests, escalations, and production issues.
  • Ensure timely resolution of complex application and workflow issues.
  • Coordinate Epic upgrades, enhancements, testing, and release activities.
  • Partner with clinical, operational, and IT teams to identify requirements and improve MyChart workflows.
  • Monitor application performance, support metrics, SLAs, and service quality.
  • Develop support processes, documentation, training materials, and knowledge resources.
  • Manage escalations and coordinate root-cause analysis and corrective actions.
  • Ensure compliance with HIPAA, security, privacy, and organizational IT policies.
  • Mentor and develop analysts and support staff while promoting continuous improvement.


Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field.
  • Epic MyChart Certification required; additional Epic certification preferred.
  • 5+ years of experience supporting Epic applications, with significant MyChart experience.
  • 2+ years of experience in a team lead or management role.
  • Strong knowledge of Epic MyChart workflows, application support, testing, and troubleshooting.
  • Experience managing incidents, escalations, upgrades, and production support.
  • Strong leadership, communication, problem-solving, and stakeholder management skills.
  • Knowledge of HIPAA, healthcare IT, HL7/interfaces, and clinical workflows preferred.