The Epic MyChart Support Manager leads the support and operational management of the Epic MyChart application, ensuring system stability, timely issue resolution, and a high-quality patient and user ...
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The Epic MyChart Support Manager leads the support and operational management of the Epic MyChart application, ensuring system stability, timely issue resolution, and a high-quality patient and user ...
New
Medical Receptionist - Primary Care West Arbor
West, TX · On-site
$14.50 - $17.75/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Medical Receptionist - Primary Care West Arbor
West, TX · On-site
$14.50 - $17.75/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Call Center Representative - Ann Arbor
Call, TX · On-site
$15 - $18.75/hr
Answer phones, respond to inquiries, and route messages appropriately. * Assist with patient communications and MyChart support. * Records messages for physicians and staff accurately and ensures ...
Call Center Representative - Ann Arbor
Call, TX · On-site
$15 - $18.75/hr
Answer phones, respond to inquiries, and route messages appropriately. * Assist with patient communications and MyChart support. * Records messages for physicians and staff accurately and ensures ...
Surgery Scheduler - Urogynecology Bloomfield
West, TX · On-site
$16.50 - $21.50/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Surgery Scheduler - Urogynecology Bloomfield
West, TX · On-site
$16.50 - $21.50/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Surgery Scheduler - Urogynecology Bloomfield
West, TX · On-site
$16.50 - $21.50/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Surgery Scheduler - Urogynecology Bloomfield
West, TX · On-site
$16.50 - $21.50/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Medical Receptionist - Primary Care West Arbor
West, TX · On-site
$14.50 - $17.75/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Medical Receptionist - Primary Care West Arbor
West, TX · On-site
$14.50 - $17.75/hr
Collect payments and support accurate billing processes. * Assist with patient communications, paperwork, and MyChart support. * Maintain patient records and support day-to-day office operations.
Call Center Representative - Ann Arbor
$14.75 - $18.50/hr
Answer phones, respond to inquiries, and route messages appropriately. * Assist with patient communications and MyChart support. * Records messages for physicians and staff accurately and ensures ...
Call Center Representative - Ann Arbor
$14.75 - $18.50/hr
Answer phones, respond to inquiries, and route messages appropriately. * Assist with patient communications and MyChart support. * Records messages for physicians and staff accurately and ensures ...
Call Center Representative - Ann Arbor
Call, TX · On-site
$15 - $18.75/hr
Answer phones, respond to inquiries, and route messages appropriately. * Assist with patient communications and MyChart support. * Records messages for physicians and staff accurately and ensures ...
Call Center Representative - Ann Arbor
Call, TX · On-site
$15 - $18.75/hr
Answer phones, respond to inquiries, and route messages appropriately. * Assist with patient communications and MyChart support. * Records messages for physicians and staff accurately and ensures ...
EPIC MyChart Analyst
Tyler, TX · On-site
This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management.
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EPIC MyChart Analyst
Tyler, TX · On-site
This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
TIT - Epic Ambulatory Analyst
Eden, TX · On-site
... support Epic upgrades as needed. We are looking for someone with both EpicCare Ambulatory and MyChart certifications/experience.
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TIT - Epic Ambulatory Analyst
Eden, TX · On-site
... support Epic upgrades as needed. We are looking for someone with both EpicCare Ambulatory and MyChart certifications/experience.
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Application System Analyst Lead - MyChart
Irving, TX · On-site
$80 - $100/hr
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Application System Analyst Lead - MyChart
Irving, TX · On-site
$80 - $100/hr
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. * Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and ...
Mychart Support information
See Texas salary details
$13.44 - $16
14% of jobs
$17.35 is the 25th percentile. Wages below this are outliers.
$16 - $18.57
21% of jobs
$18.57 - $21.13
14% of jobs
The median wage is $21.28 / hr.
$21.13 - $23.70
18% of jobs
$25.45 is the 75th percentile. Wages above this are outliers.
$23.70 - $26.26
12% of jobs
$26.26 - $28.83
6% of jobs
$28.83 - $31.39
4% of jobs
$31.39 - $33.96
3% of jobs
$33.96 - $36.53
3% of jobs
$36.53 - $39.09
3% of jobs
$39.09 - $41.66
1% of jobs
$13
$24
$41
How much do mychart support jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for mychart support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.
What is a MyChart Support?
A MyChart Support job involves assisting patients and healthcare providers with troubleshooting, navigation, and technical issues related to the MyChart patient portal. Responsibilities typically include answering user inquiries, resetting passwords, resolving access issues, and guiding users on utilizing MyChart features such as scheduling appointments, viewing medical records, and messaging providers. This role requires strong customer service skills, technical proficiency, and familiarity with healthcare systems to ensure users can effectively access their health information.
What are the typical daily responsibilities for someone working in MyChart Support?
As a Mychart Support specialist, your daily responsibilities typically include assisting patients and healthcare staff with logging in, resolving technical issues, resetting passwords, and navigating MyChart features. You may also respond to support tickets, document issues, escalate complex problems to higher-level IT teams, and maintain knowledge of new MyChart updates or enhancements. Additionally, you’ll ensure patient data privacy and collaborate closely with clinical and administrative staff to help optimize the patient experience. This role provides significant opportunities to develop healthcare IT skills and build your career within the growing digital health sector.
What are the key skills and qualifications needed to thrive in the MyChart Support position, and why are they important?
To thrive as a Mychart Support professional, you need a background in healthcare IT, excellent troubleshooting abilities, and strong understanding of patient portal systems. Familiarity with Epic MyChart software and ticketing or helpdesk platforms, such as ServiceNow or Zendesk, is often required, and certification in Epic Systems can be a plus. Strong communication, patience, and a customer-service mindset distinguish top performers in this role. These skills are essential to efficiently resolve user issues, ensure data security, and support smooth digital healthcare experiences for both patients and staff.
What are the most commonly searched types of Mychart Support jobs in Texas?
The most popular types of Mychart Support jobs in Texas are:
What are popular job titles related to Mychart Support jobs in Texas?
For Mychart Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Mychart Support jobs in Texas look for?
The top searched job categories for Mychart Support jobs in Texas are:
Job description
Job Summary:
- The Epic MyChart Support Manager leads the support and operational management of the Epic MyChart application, ensuring system stability, timely issue resolution, and a high-quality patient and user experience. The role manages support teams and collaborates with clinical, business, and IT stakeholders to deliver effective MyChart solutions.
Key Responsibilities:
- Lead and manage the Epic MyChart support team, including daily operations, workload, and performance.
- Oversee MyChart incidents, service requests, escalations, and production issues.
- Ensure timely resolution of complex application and workflow issues.
- Coordinate Epic upgrades, enhancements, testing, and release activities.
- Partner with clinical, operational, and IT teams to identify requirements and improve MyChart workflows.
- Monitor application performance, support metrics, SLAs, and service quality.
- Develop support processes, documentation, training materials, and knowledge resources.
- Manage escalations and coordinate root-cause analysis and corrective actions.
- Ensure compliance with HIPAA, security, privacy, and organizational IT policies.
- Mentor and develop analysts and support staff while promoting continuous improvement.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field.
- Epic MyChart Certification required; additional Epic certification preferred.
- 5+ years of experience supporting Epic applications, with significant MyChart experience.
- 2+ years of experience in a team lead or management role.
- Strong knowledge of Epic MyChart workflows, application support, testing, and troubleshooting.
- Experience managing incidents, escalations, upgrades, and production support.
- Strong leadership, communication, problem-solving, and stakeholder management skills.
- Knowledge of HIPAA, healthcare IT, HL7/interfaces, and clinical workflows preferred.
About Virtelligence
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Eden Prairie, MN, US
Year founded
1998