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Mychart Support Jobs in New York (NOW HIRING)

CYNET SYSTEMS

My Chart Trainer

New York, NY · On-site

$70 - $75/hr

... MyChart during patient interactions. * Conduct workflow observations to identify barriers to adoption and opportunities for improvement. * Support staff in integrating digital conversations into ...

1 point system

Epic Cheers Consultant

New York, NY · Remote

Prior experience in Cadence, MyChart or Ambulatory * Strong requirements gathering and the ability ... Experience altering HTML to support email-based Campaigns * Up to date on Campaigns best practice ...

Catholic Health

Patient Rep-Phys Billing

West Islip, NY · On-site

$18.25 - $23.50/hr

... and email addresses for MyChart * Ability to interpret third party coverage to patients ... Support Front Desk with Checking Patients In/Out and Answering Phones as needed * May be assigned ...

Catholic Health

Patient Rep-Phys Billing

West Islip, NY · On-site

$18.25 - $23.50/hr

... and email addresses for MyChart * Ability to interpret third party coverage to patients ... Support Front Desk with Checking Patients In/Out and Answering Phones as needed * May be assigned ...

Catholic Health

Patient Rep-Phys Billing

West Islip, NY · On-site

$18.25 - $23.50/hr

... and email addresses for MyChart * Ability to interpret third party coverage to patients ... Support Front Desk with Checking Patients In/Out and Answering Phones as needed * May be assigned ...

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$15

$28

$48

How much do mychart support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for mychart support in New York is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.01 per hour, depending on experience, location, and employer.

What is a MyChart Support?

A MyChart Support job involves assisting patients and healthcare providers with troubleshooting, navigation, and technical issues related to the MyChart patient portal. Responsibilities typically include answering user inquiries, resetting passwords, resolving access issues, and guiding users on utilizing MyChart features such as scheduling appointments, viewing medical records, and messaging providers. This role requires strong customer service skills, technical proficiency, and familiarity with healthcare systems to ensure users can effectively access their health information.

What are the typical daily responsibilities for someone working in MyChart Support?

As a Mychart Support specialist, your daily responsibilities typically include assisting patients and healthcare staff with logging in, resolving technical issues, resetting passwords, and navigating MyChart features. You may also respond to support tickets, document issues, escalate complex problems to higher-level IT teams, and maintain knowledge of new MyChart updates or enhancements. Additionally, you’ll ensure patient data privacy and collaborate closely with clinical and administrative staff to help optimize the patient experience. This role provides significant opportunities to develop healthcare IT skills and build your career within the growing digital health sector.

What are the key skills and qualifications needed to thrive in the MyChart Support position, and why are they important?

To thrive as a Mychart Support professional, you need a background in healthcare IT, excellent troubleshooting abilities, and strong understanding of patient portal systems. Familiarity with Epic MyChart software and ticketing or helpdesk platforms, such as ServiceNow or Zendesk, is often required, and certification in Epic Systems can be a plus. Strong communication, patience, and a customer-service mindset distinguish top performers in this role. These skills are essential to efficiently resolve user issues, ensure data security, and support smooth digital healthcare experiences for both patients and staff.

What are the most commonly searched types of Mychart Support jobs in New York?

The most popular types of Mychart Support jobs in New York are:

What are popular job titles related to Mychart Support jobs in New York?

For Mychart Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Mychart Support jobs in New York look for?

The top searched job categories for Mychart Support jobs in New York are:

Mychart Support jobs near you
Infographic showing various Mychart Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,274 per year, or $28.5 per hour.

Senior Epic Build Analyst(MyChart / Patient Access / Welcome)-Senior Product Services & Managemen...

Northwell

Melville, NY

$85K - $147K/yr

Full-time

Posted 16 days ago

Job description

Department Overview:

Our team supports the design, build, and optimization of Epic applications focused on patient experience, engagement and access, including MyChart, Welcome (kiosk/arrival), scheduling, and patient communications.

We work closely with clinical, operational, and technical teams to deliver solutions that improve the patient experience, streamline workflows, and support large-scale Epic implementations and go-live events.

This is a fast-paced, collaborative environment with a strong focus on innovation, problem-solving, and delivering high-quality, patient-centered digital solutions.

Position Summary

The Senior Epic Build Analyst is responsible for building, supporting, and optimizing Epic functionality, with a focus on MyChart, Patient Access, and Welcome workflows. This role plays a key part in implementations, upgrades, and ongoing support, including troubleshooting complex issues and enhancing patient-facing digital and arrival experiences.

Preferred Skills & Qualifications

  • Epic Certification (Required):

  • MyChart

  • Cadence and/or Prelude

  • Ambulatory (nice to have)

  • Experience:

  • 5+ years of Epic build experience

  • Strong experience with MyChart workflows, patient communications, and patient access

  • Technical & Functional Skills:

  • Experience with:

  • MyChart (patient portal)

  • Welcome (kiosk / digital arrival workflows)

  • Appointment scheduling workflows

  • In Basket and routing logic

  • Questionnaires, campaigns, or patient outreach tools

  • Strong troubleshooting and root cause analysis skills

  • Additional Preferred Skills:

  • Experience with Hello World (email/SMS communications)

  • Familiarity with ServiceNow (incident and enhancement management)

  • Experience supporting Epic implementations, upgrades, or go-lives

  • Strong communication and collaboration skills

Job Description

Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

Job Responsibility

  • Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
  • Analyzes and troubleshoots production problems; escalates issues and executes solutions.
  • Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
  • Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
  • Solutions Leads, and other key stakeholders.
  • Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
  • Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
  • Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
  • Develops, coordinates, and executes detailed test plans.
  • Trains end users and documents processes for knowledge transfer.
  • Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
  • Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
  • Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
  • Recommends and implements improvements to end user processes as they relate to financial systems.
  • Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • Master's degree in Computer Science, Business, or Engineering, preferred.
  • 3-5 years of relevant experience, required.
  • Excellent strategic thinking, project management, and time management skills, preferred.
  • Strong organization, communication, and collaboration skills, preferred.


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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