Technical Support
$37K - $46K/yr
... on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...
$37K - $46K/yr
... on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...
$37K - $46K/yr
... on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...
Phoenix, AZ · On-site
$78K - $106K/yr
... Mitel VoIP platform with SIP trunk infrastructure. * Administer Microsoft Cloud Services, including Microsoft 365, Microsoft Entra (Hybrid), Intune, Microsoft Defender, Azure, Exchange (hybrid ...
Phoenix, AZ · On-site
$78K - $106K/yr
... Mitel VoIP platform with SIP trunk infrastructure. * Administer Microsoft Cloud Services, including Microsoft 365, Microsoft Entra (Hybrid), Intune, Microsoft Defender, Azure, Exchange (hybrid ...
Phoenix, AZ · On-site
$78K - $106K/yr
... Mitel VoIP platform with SIP trunk infrastructure. * Administer Microsoft Cloud Services, including Microsoft 365, Microsoft Entra (Hybrid), Intune, Microsoft Defender, Azure, Exchange (hybrid ...
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Phoenix, AZ · On-site
$78K - $106K/yr
... Mitel VoIP platform with SIP trunk infrastructure. * Administer Microsoft Cloud Services, including Microsoft 365, Microsoft Entra (Hybrid), Intune, Microsoft Defender, Azure, Exchange (hybrid ...
Decatur, GA · On-site
Working knowledge with Mitel Telephony System, preferred * Strong oral/written communication and listening skills. * Strong attention to detail. * Strong analytical and problem-solving skills. * Can ...
Decatur, GA · On-site
Working knowledge with Mitel Telephony System, preferred * Strong oral/written communication and listening skills. * Strong attention to detail. * Strong analytical and problem-solving skills. * Can ...
Hershey, PA · On-site
... Mitel Phone System. General Experience and strong understanding of network security principles and best practices General Experience with strong communication and collaboration skills, with the ...
Hershey, PA · On-site
... Mitel Phone System. General Experience and strong understanding of network security principles and best practices General Experience with strong communication and collaboration skills, with the ...
Decatur, GA · On-site
Experience with Mitel Telephony System, * Strong oral/written communication and listening skills. * Strong attention to detail. * Strong analytical and problem-solving skills. * Can work effectively ...
Decatur, GA · On-site
Experience with Mitel Telephony System, * Strong oral/written communication and listening skills. * Strong attention to detail. * Strong analytical and problem-solving skills. * Can work effectively ...
Memphis, TN · On-site
ShoreTel/Mitel VoIP * Microsoft Exchange * Cisco Meraki * Microsoft Windows Servers * VMware and Hyper-V * End-Point Security * iOS, Android, and Windows Mobile * Security and compliance * Installing ...
Memphis, TN · On-site
ShoreTel/Mitel VoIP * Microsoft Exchange * Cisco Meraki * Microsoft Windows Servers * VMware and Hyper-V * End-Point Security * iOS, Android, and Windows Mobile * Security and compliance * Installing ...
Successfully manage Mitel Contact Center protocols including logging in and out of call center software, using wrap-up codes when finishing a call, coding approved breaks and system releases, etc.
Successfully manage Mitel Contact Center protocols including logging in and out of call center software, using wrap-up codes when finishing a call, coding approved breaks and system releases, etc.
Successfully manage Mitel Contact Center protocols including logging in and out of call center software, using wrap-up codes when finishing a call, coding approvedbreaksand system releases, etc.
Successfully manage Mitel Contact Center protocols including logging in and out of call center software, using wrap-up codes when finishing a call, coding approvedbreaksand system releases, etc.
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Memphis, TN · On-site
$19.75 - $25/hr
Experience with ShoreTel/Mitel telecommunications systems a plus. * Excellent customer service and communication skills (verbal and written). * Ability to successfully multi-task and understand how ...
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Memphis, TN · On-site
$19.75 - $25/hr
Experience with ShoreTel/Mitel telecommunications systems a plus. * Excellent customer service and communication skills (verbal and written). * Ability to successfully multi-task and understand how ...
ShoreTel/Mitel VoIP * Microsoft Exchange * Cisco Meraki * Microsoft Windows Servers * VMware and Hyper-V * End-Point Security * iOS, Android, and Windows Mobile * Security and compliance * Installing ...
ShoreTel/Mitel VoIP * Microsoft Exchange * Cisco Meraki * Microsoft Windows Servers * VMware and Hyper-V * End-Point Security * iOS, Android, and Windows Mobile * Security and compliance * Installing ...
$13.75 - $18/hr
This role uses the Mitel system to triage and route calls to the appropriate departments, manages visitor checkins through the Envoy platform, supports associates with basic HRrelated inquiries, and ...
$13.75 - $18/hr
This role uses the Mitel system to triage and route calls to the appropriate departments, manages visitor checkins through the Envoy platform, supports associates with basic HRrelated inquiries, and ...
Atlanta, GA · On-site
... Mitel Telephony System, preferred • Strong oral/written communication and listening skills. • Strong attention to detail. • Strong analytical and problem-solving skills. • Can work ...
Atlanta, GA · On-site
... Mitel Telephony System, preferred • Strong oral/written communication and listening skills. • Strong attention to detail. • Strong analytical and problem-solving skills. • Can work ...
Everett, WA · On-site
$36.44/hr
Mitel * Panasonic * NEC * Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint * Ability to communicate effectively with all levels of employees ...
Everett, WA · On-site
$36.44/hr
Mitel * Panasonic * NEC * Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint * Ability to communicate effectively with all levels of employees ...
Sunbury, PA · On-site
$13.75 - $18/hr
This role uses the Mitel system to triage and route calls to the appropriate departments, manages visitor check-ins through the Envoy platform, supports associates with basic HR-related inquiries ...
Sunbury, PA · On-site
$13.75 - $18/hr
This role uses the Mitel system to triage and route calls to the appropriate departments, manages visitor check-ins through the Envoy platform, supports associates with basic HR-related inquiries ...
Clearwater, FL · On-site
$75K - $80K/yr
Technical Requirements Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
Clearwater, FL · On-site
$75K - $80K/yr
Technical Requirements Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
Orlando, FL · On-site
$104K/yr
Hands-on experience with VoIP telecom systems (e.g., Avaya, Cisco, Mitel) * Familiarity with Unified Communications Platforms (e.g., Cisco, MS Teams, Zoom) * Strong customer service and communication ...
Orlando, FL · On-site
$104K/yr
Hands-on experience with VoIP telecom systems (e.g., Avaya, Cisco, Mitel) * Familiarity with Unified Communications Platforms (e.g., Cisco, MS Teams, Zoom) * Strong customer service and communication ...
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Clearwater, FL · Remote
$80K - $115K/yr
Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications. * Understanding of carrier ...
New
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Clearwater, FL · Remote
$80K - $115K/yr
Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications. * Understanding of carrier ...
New
Tuscaloosa, AL · On-site
... Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and data carrier services with ...
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Tuscaloosa, AL · On-site
... Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and data carrier services with ...
... Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and data carrier services with ...
Quick apply
... Mitel, 8x8, RingCentral) 5. Install, manage, and support Fortinet UTM firewalls. 6. Maintain and support Cisco switches and firewalls. 7. Ability to implement voice and data carrier services with ...
$15.63 - $18.07
5% of jobs
$18.07 - $20.52
12% of jobs
$21.93 is the 25th percentile. Wages below this are outliers.
$20.52 - $22.97
14% of jobs
$22.97 - $25.42
12% of jobs
The median wage is $26.84 / hr.
$25.42 - $27.86
13% of jobs
$27.86 - $30.31
13% of jobs
$32.30 is the 75th percentile. Wages above this are outliers.
$30.31 - $32.76
9% of jobs
$32.76 - $35.21
6% of jobs
$35.21 - $37.65
5% of jobs
$37.65 - $40.10
4% of jobs
$40.10 - $42.55
7% of jobs
$15
$28
$42
| Aspect | Mitel | Customer Support Specialist |
|---|---|---|
| Primary Role | Designing, implementing, and managing Mitel communication solutions | Providing technical support and assistance to customers |
| Required Skills | VoIP systems, network configuration, telephony hardware | Customer service, troubleshooting, communication skills |
| Work Environment | IT/telecom companies, technical settings | Call centers, technical support departments |
| Certifications | Mitel certifications, networking credentials | Customer service certifications, technical support training |
The Mitel role focuses on technical design and management of communication systems, while a Customer Support Specialist provides direct assistance to users. Both roles require technical knowledge, but Mitel professionals typically have specialized certifications in telephony and networking, whereas Customer Support Specialists emphasize customer service skills. Understanding these differences helps job seekers identify the right career path in the telecom industry.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment
Help Desk Tech Job Duties include:
1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PC's, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Skill Required:
-Respond to and direct help desk tickets to other technicians for resolution
-installation and troubleshooting of PCs, printers, iPhones and software
-Daily inspections of server room and data closets
-Manage backup tape rotation and cases for offsite pickup
-Perform network jack activation for correct VLAN
-Basic customer training and support on Mitel phone operations
-Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Need Local Candidates
Best Regards,
Paramjot Singh
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201 - 500 Employees
Cary, NC, US