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Mitel Jobs (NOW HIRING)

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management. * Design, configure, deploy, and support voice services on Mitel PBX, VoIP ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Additional Information All your information will be kept confidential ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...

SCA Health

Administrative Assistant

Indianapolis, IN · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mitel Support Partner- troubleshoot issues, set up new phone lines, liaison with the vendor * Level One troubleshooting of basic teammate IT equipment * Assist with basic IT support tasks, as ...

Oldcastle BuildingEnvelope

Telecom Engineer

Dallas, TX · On-site

  • PTO

Mitel/ShoreTel * SIP-based Unified Communications platforms * Cloud Contact Center (CCaaS) solutions * Configure and support: * Auto Attendants * Call Queues * Hunt Groups * Dial Plans * DID Services

SCA Health

Administrative Assistant

Indianapolis, IN

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mitel Support Partner- troubleshoot issues, set up new phone lines, liaison with the vendor * Level One troubleshooting of basic teammate IT equipment * Assist with basic IT support tasks, as ...

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Mitel information

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How much do mitel jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mitel in the United States is $28.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $33.65 per hour, depending on experience, location, and employer.

What is the difference between Mitel vs Customer Support Specialist?

AspectMitelCustomer Support Specialist
Primary RoleDesigning, implementing, and managing Mitel communication solutionsProviding technical support and assistance to customers
Required SkillsVoIP systems, network configuration, telephony hardwareCustomer service, troubleshooting, communication skills
Work EnvironmentIT/telecom companies, technical settingsCall centers, technical support departments
CertificationsMitel certifications, networking credentialsCustomer service certifications, technical support training

The Mitel role focuses on technical design and management of communication systems, while a Customer Support Specialist provides direct assistance to users. Both roles require technical knowledge, but Mitel professionals typically have specialized certifications in telephony and networking, whereas Customer Support Specialists emphasize customer service skills. Understanding these differences helps job seekers identify the right career path in the telecom industry.

What are the key skills and qualifications needed to thrive as a Mitel systems administrator?

To excel as a Mitel Systems Administrator, you need expertise in telecommunications, VoIP technology, network infrastructure, and typically a degree in information technology or a related field. Familiarity with Mitel MiVoice platforms, PBX systems, unified communications software, and relevant certifications like Mitel Certified Associate are commonly required. Strong troubleshooting abilities, attention to detail, and effective communication skills are crucial for supporting users and resolving technical issues. These competencies ensure reliable telecommunication services, minimize downtime, and maintain seamless business communication operations.

What is a Mitel?

Mitel jobs refer to roles within Mitel, a company specializing in business communications and collaboration solutions, such as VoIP, unified communications, and cloud telephony. Positions at Mitel range from software development and technical support to sales, customer service, and network engineering. Employees typically work on designing, implementing, and supporting communication systems for businesses of all sizes. Careers at Mitel often involve staying current with the latest telecommunications technology and working closely with clients to optimize their communication infrastructure.

What are some common challenges faced by Mitel system administrators, and how can they be addressed?

Mitel system administrators often encounter challenges such as managing complex multi-site deployments, ensuring seamless integration with other communication tools, and keeping up with frequent software updates. To address these, it's important to stay current with Mitel's best practices, participate in ongoing training, and utilize Mitel's support resources. Collaborating closely with IT security and network teams can also help in proactively identifying and resolving potential issues, ensuring reliable and efficient communication for the organization.
More about Mitel jobs
What cities are hiring for Mitel jobs? Cities with the most Mitel job openings:
What states have the most Mitel jobs? States with the most job openings for Mitel jobs include:
What job categories do people searching Mitel jobs look for? The top searched job categories for Mitel jobs are:
Mitel jobs near you
Infographic showing various Mitel job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, and 8% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $59,630 per year, or $28.7 per hour.

Telecommunications Engineer II

Onco360

Louisville, KY • On-site

$78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Onco360 rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 112 rated pharmacies

Job description

Are you searching for an IT Position with a growing company that makes a difference? We are looking for a Telecommunications Engineer II to join our team!
Onco360 Pharmacy is a unique oncology pharmacy model, created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Our Onco360 Corporate Office in Louisville, Kentucky has an immediate need for a Telecommunications Engineer II.
We offer a competitive salary starting at $78K and company benefits!
Benefits
  • Medical, Dental & Vision insurance
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Paid Volunteer Day
  • Floating Holiday
  • Referral Incentive
  • Paid Life, and short & long-term disability insurance

Summary
The IT Telecom Engineer II is responsible for the design, implementation, optimization, operation, and maintenance of telecommunications systems hardware, software, and related infrastructure. This individual serves as a senior technical resource within the telecom function and is expected to contribute to the strategic planning, architecture, engineering, and continuous improvement of enterprise telecommunications solutions. This role is also responsible for a broad range of tasks, including the architecture, implementation, configuration, and day-to-day administration and support of our telecommunications and contact center environment, including hardware and software supported with Mitel, Microsoft, VMware, and other voice and collaboration technologies. Responsibilities range from architecture, engineering, evaluation, configuration, installs, upgrades, optimization, troubleshooting, deployment, and support of telephone infrastructure services and systems including voice services, call center applications, conferencing platforms, integrations, monitoring, and maintenance of systems. This role will also evaluate and audit telecommunications networks, systems, and hardware for integrity, resiliency, scalability, and capacity planning.
Major Responsibilities
  • Architect, engineer, implement, and support enterprise telecom On Prem and cloud contact center solutions in a Pharmacy or Healthcare call center environment.
  • Lead the design, configuration, and optimization of voice infrastructure, including PBX, VoIP, SIP, call routing, survivability, redundancy, and high availability solutions.
  • Design and implement complex IVR integrations with business systems and advance natural language solutions to improve customer experience and achieve higher contact center containment rates.
  • Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to optimize call center operations.
  • Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management.
  • Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications.
  • Develop telecom architecture standards, engineering documentation, configuration baselines, and support procedures for enterprise voice and collaboration systems.
  • Provide engineering oversight and implementation of telecom server patching, upgrades, and lifecycle maintenance for systems across all sites.
  • Build, maintain, and support a critical systems 24x7x365 call center environment with a focus on resiliency, performance, and scalability.
  • Design and support scalable, feature-rich conferencing and collaboration solutions across multiple software vendors such as Teams, Zoom, and WebEx.
  • Engineer office and remote work telecom solutions that support a "work from anywhere" model through scalable voice, video, and collaboration technologies.
  • Document requirements, design solutions, and build effective IT business continuity and disaster recovery plans, including table-top and real-world scenarios for telecom systems.
  • Develop new system and application implementation plans, technical documentation, custom scripts, and testing procedures to ensure operational reliability and successful deployments.
  • Provide technical leadership and guidance to other IT team members on telecom systems, standards, tools, and best practices.
  • Log and update support incidents using problem management tools, maintain historical records, and related problem documentation. Adhere to and ensure compliance with all change control practices.
  • Interface with vendors, carriers, and maintenance providers to engineer, support, and maintain systems in a manner that limits downtime and optimizes performance.
  • Act as a primary technical resource and escalation point for telecom providers, cloud-solution vendors, and internal stakeholders.
  • Ensure high availability, performance, security, and reliability of mission-critical telecom resources.
  • Develop, maintain, and provide performance, availability, utilization, and capacity reports, along with recommendations for improvements.
  • Participate in long-term telecom roadmap planning, technical evaluation of new technologies, and infrastructure modernization initiatives.
  • Perform other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning Experience
  • Required: Bachelor's degree in information technology, Networking, Engineering, Telecommunications, or a related field or combination of education and equivalent experience.

Work Experience
  • Required: 5+ years of experience supporting and engineering IP telecommunications infrastructure, telecom systems, or hardware within a call center environment. Strong experience with enterprise voice platforms, VoIP systems, SIP, telecom architecture, and telephony applications such as IVR, call recording, call management systems, CTI, and workforce management tools.
  • Desired: Mitel and/or Avaya experience highly desired for this role. Experience in healthcare environments is highly desirable. Experience designing and supporting highly available and multi-site telecom environments is preferred.

Skills/Knowledge
  • Required: Advanced technical knowledge of VoIP strategies including architecture, design, configuration, optimization, and operation. Strong understanding of contact center processes and integrations such as IVR configuration, ERP integrations, workforce management, call recording, and analytics/reporting. Experience designing conferencing and collaboration solutions that support modern Teams-centric and hybrid work environments. Strong analytical, evaluative, troubleshooting, and problem-solving abilities. Demonstrated project development, implementation, and technical leadership skills. Ability to make sound technical decisions and communicate effectively with both technical and non-technical stakeholders. Strong understanding of telecom resiliency, capacity planning, redundancy, and disaster recovery principles.

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