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The Director of Information Technology is a hands-on technology leader responsible for setting the service strategy while actively supporting the operation, design, transition, and delivery of IT services across Philabundance. This role blends strategic leadership with day-to-day execution, overseeing overall IT direction, daily operations, and reporting while directly engaging in technical and operational work as needed.

This position provides leadership and practical oversight for system requirements, development, infrastructure, system administration, technology support, vendor management, testing, and reporting. The Director partners closely with business units to deliver high-quality, responsive IT services that enable organizational effectiveness and mission impact.

The Director is responsible for the development and enforcement of IT policies and procedures, as well as the implementation, maintenance, and continuous improvement of all IT functions within the organization. This includes ensuring that systems and services are effective, efficient, secure, and scalable, while remaining closely connected to operational needs and stepping in directly to support critical initiatives and issue resolution when necessary.

Competencies:

• Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.
• Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.
• Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.
• Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes, and seeks feedback to improve quality as needed.

Primary Responsibilities:

• Strategic & Operational Leadership
  Develop and execute an IT strategy aligned with Philabundance’s mission, operational priorities, and growth—while remaining actively involved in day-to-day IT operations. Identify and implement practical, cost-effective technology solutions that improve efficiency, service delivery, and organizational impact.
• Team Leadership & Hands-On Support
  Lead, mentor, and develop a small IT team while providing hands-on technical support and guidance as needed. Foster a responsive, service-oriented culture and step in directly to resolve issues, support projects, or fill gaps when resources are limited.
• Infrastructure, Cybersecurity & Risk Management
  Oversee and actively support IT infrastructure, networks, cloud systems, and cybersecurity operations. Participate directly in system administration, security monitoring, incident response, and disaster recovery efforts, ensuring systems are secure, reliable, and resilient.
• Business Systems & ERP Management
  Lead and contribute to the administration, configuration, and optimization of Microsoft Dynamics, MS SQL, and related systems. Partner with stakeholders to troubleshoot issues, improve workflows, and ensure systems effectively support daily operations.
• Data, Reporting & Analytics
  Develop and maintain reporting tools, dashboards, and data processes. Work hands-on with data systems as needed to ensure accuracy, accessibility, and meaningful insights that support decision-making across the organization.
• Process Improvement & Technology Enablement
  Identify opportunities to streamline workflows and improve processes through technology. Lead initiatives while also participating in implementation, system configuration, and user adoption efforts.
• Operational Excellence & End-User Support
  Ensure reliable IT operations across all locations, including overseeing (and occasionally delivering) help desk support, troubleshooting hardware/software issues, and maintaining system performance and uptime.
• Budget, Procurement & Vendor Management
  Manage the IT budget and procurement process, while working directly with vendors and service providers. Oversee contracts and performance, and collaborate with partners to resolve issues, implement solutions, and maximize value.
• Cross-Functional Collaboration
  Partner closely with staff and leadership to understand needs, provide practical technology solutions, and support organizational initiatives. Serve as both a strategic advisor and an accessible, solutions-oriented resource.
• Policy, Compliance & Training
  Develop and implement IT policies and best practices, while also leading or participating in staff training on systems, cybersecurity awareness, and effective technology use.
• Culture & Organizational Alignment
  Model and reinforce Philabundance’s cultural pillars—People, Professionalism, Partnership, and Progress—through hands-on collaboration, responsiveness, and a commitment to service.

Educational Achievement:

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent combination of education and experience).
• Relevant professional certifications such as ITIL, PMP, Microsoft/Azure, or similar are preferred.

Work Experience:

• 7–10+ years of progressive experience in information technology, with at least 3–5 years in a leadership role managing teams, vendors, or major initiatives.
• Experience in a nonprofit or mission-driven organization is a plus.

Physical Demands:

• Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.
• Occasionally, must be willing and able to travel within and outside of the service area, employees can use public transportation, rideshare service, personal vehicle, or other means. Must be physically compatible with travel, office visits, events, and meetings. Must have valid driver’s license if using company vehicle.
• Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred; two people can move objects to lower impact. 
• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.
• Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.
• Demonstrate cognitive ability to:  provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.
• Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.